June 7, 2016

Agenda

Hear invited thought leaders present compelling case studies and drive discussions across a variety of interactive formats.

Registration and Networking Breakfast | 8:00 AM


Welcome & Opening Remarks | 8:40 AM

Michele Lajeunesse

Michele Lajeunesse

Executive Director, GTEC



Not Your Father’s Government: Why Technology Will (Most Likely) Change the Nature of Government | 8:45 AM

Alan Webber

Alan Webber

Research Director, IDC Government Insights

Government has been the cornerstone that we build our lives and our culture on. Whether it is infrastructure like roads, bridges, and utilities, protection and security from police, fire, and EMS, education through schools and university, or almost any other life issue, government is a key part of our lives. But technological change is stressing government to transform in ways it was never designed to do. We are seeing cracks in the foundation already – service levels falling behind, massive budgets being spend on just operations and maintenance, regulation years behind technology deployment, and more. What if our current forms of government are unable to handle the velocity and magnitude of change that accelerating technology change throws at it? What will come next? Will this be the next revolution?



The Experience Wave: Digital Transformation in the Public Sector | 9:30 AM

John Mellor

John Mellor

Vice President, Strategy, Business Development & Marketing, Adobe

The public sector and industry are on the cusp of the next major wave of technological transformation: the experience wave. Unlike previous technology waves which focused on achieving internal efficiencies, this wave will be entirely centered on delivering seamless experiences to citizens and consumers. With more channels, devices and touchpoints available than ever before, Canadians expect consistent, continuous and compelling experiences that make every engagement, digital or physical, seem effortless, with little regard for the complexities or challenges that expectation creates. Specific to the public sector, this is a daunting challenge that will demand innovative approaches and industry-leading technology as we strive to remove disruption from citizen services and connect the steps of the citizen journey into coherent, meaningful experiences.


EXECUTIVE PANEL: Why Experience Matters | 9:45 AM

Alex Benay

Alex Benay

President & CEO, Canada Science & Technology Museums Corporation

Imran Khan

Imran Khan

Vice President, Digital Customer Experience, TD Bank Group

Peter Simeoni

Peter Simeoni

Assistant Deputy Minister, Citizen Service Branch, Service Canada

John Mellor

John Mellor (Moderator)

Vice President, Strategy, Business Development, & Marketing, Adobe


Summary Remarks | 11:15 AM

John Mellor

John Mellor

Vice President, Strategy, Business Development & Marketing, Adobe


ADOBE SNEAKS – Rethink and Reimagine Digital Experiences | 11:35 AM

Greg Reeder

Greg Reeder

Director, Department of Defense Tech Strategy, Adobe

Ideas and change sometimes crash directly into tradition and process. Obstacles don’t have to be roadblocks, though — they can be a call to action or a rallying cry to innovate. We can rethink government: from using new methods for app prototyping, to managing thousands images and videos, or even fusing our digital and physical worlds to help others. If you need to keep up with content delivery or manage and build digital experiences, let’s take the next step in generating an idea to solve a problem or set your processes free. We have thousands of engineers at Adobe doing a lot of amazing things – this session will showcase a few of their solutions to add a spark for re-imagination.


FOLLOWING THE GTEC SUMMIT, ADOBE INVITES YOU TO JOIN THEM FOR THE ADOBE PARTNER SHOWCASE AND WORKSHOPS AS FOLLOWS:

12:00 – 1:30 PM | Lunch Keynote
1:30 – 2:30 PM | Canada.ca and Beyond: A Path Forward OR Delivering an Optimized Case Management Experience for Citizens and Internal Customers
2:30 – 4:00 PM | Adobe Experience Manager – User Group OR Getting Smart vs Getting Return: Understanding how Government fares in the Digital Transformation Maturity Model
4:00 PM | End of Day Wrap Up & Networking Reception