WorkshopsTUESDAY, OCTOBER 05 WORKSHOPS - WESTIN HOTEL2010 Workshops: Unique Learning Opportunities Part of the GTEC FREE learning program. The Workshops emphasize practical, useful information that is delivered by subject matter experts, and provide important opportunities for attendees to get in-depth information on technology solutions. All sessions in this program are presented free of charge. Seating is available on a first-come basis. 
Tuesday, October 05 Les Saisons, 3rd Floor, Westin Hotel Workshop 1 "Igniting Government Transformation"One of the hottest tickets at this year's GTEC! - rapid-fire innovative thinking on transformational topics from Systemscope experts and GC client partners. Ten (10) Ignite presenters will share thought-provoking and challenging stories about various aspects of government transformation - giving you a quick window into a variety of trends that are fueling government transformation. Using 20 slides that advance every 15 seconds, this intense and unique format will keep you glued to the topics - ranging from performance management, collaboration and process excellence to 21st century information management, Web 2.0, service delivery innovation and more. This session is a must for GC executives, managers and others looking for innovative solutions to their current challenges. Warning: Not for the faint of heart. There may be provocative and controversial (if not downright blasphemous) content. Workshop 2 Everything's Different, But Has Anything Changed?: Realizing Efficiencies Through Organizational TransformationPicture the perfect storm: Administrative Review, Strategic Review, fiscal restraint and a sweeping organizational transformation. Throw in the pressure to do more with less and voilà: the latest story of Service Canada, an organization on the cusp of a significant evolution to support the next generation of government service delivery. However, with pressures as much bottom-up as they are top-down, Service Canada needs to be innovative in how they manage change that impacts all ranks of staff - locally and regionally, in the interest of more effective and efficient service delivery to Canadians. In the current age of government constraints, the move to higher performance for Service Canada is a story you can't miss! Join Victor Abele, DG of Citizen Service Strategy, Denis Barbeau, Systemscope Partner and Practice Lead - Strategic Business Consulting and Stephen Karam, Systemscope Partner and Practice Lead - Government Service Excellence, as they take you through the methods and tools used to engage executives and managers alike, defining a path toward measurable results through an effective organization firing on all cylinders. You will see that sometimes high performance doesn't have to be about buying a new car ... sometimes, it's just a matter of tinkering with the existing engine. Workshop 3 You Can't Handle The Truth: Management of PerformanceThe truth is out there. So why is it so hard to find? Performance measurement and management is often paid lip service in government, but rarely is it done well. Is it because we are afraid of what we'll find? Will the truth affect our budget, our bonus, our credibility? Is it safer to mask the truth under a thin veil of rhetoric in saying that objectives have been met, supported by simple indicators and a lot of spin? As accountability instruments (e.g. Fed AA, MAF, PAA, PMA) continue to grab hold, there's nowhere to hide. Want to get credit for something - prove it! Need to avoid a crisis - manage it! Want to improve - learn and do it better! Performance management is more than just tracking and reporting. It's critical in the upcoming climate of fiscal restraint, as well as strategic review and administrative review. Join Systemscope's Stephen Karam, Systemscope Partner and Practice Lead - Government Service Excellence and a GC client partner as they take you through their stories of how performance management has evolved from non-existent or simplistic reporting to a crucial discipline that will mature with the organization's needs.
10:00 am-11:00 am 
Tuesday, October 05 11:00 am - 12:00 pm Speaker: Shawn Winter, National Channel Account Manager, Motorola Canada Case Study: Making Informed Decisions with Public Safety Grade Mobile DataYou and your clients have high demands for getting the right information to the right people with the confidence of wireless network security. Instant connectivity with powerful handheld mobile computers linked with different sensing technologies is often talked about and sought after, but you have questions and concerns about its implementation. Join Motorola's presentation of a case study on how all these elements of data, license plate recognition, video, WiFi and biometrics can be linked together to provide you with rapid intelligent answers on the move. The case study will address and show you how to build commanding protection against wireless security threats. 
Tuesday, October 5 and Wednesday, October 06 Workshop 1 Reduce, Reuse, Recycle - 12 Different Business Applications that the Government of Canada Already Owns and is Yet to DeployDid you know that the Government of Canada already owns all the tools required to: manage all government correspondence; process all expense claims; manage all government travel approvals; deliver rich and policy compliant collaboration sites; records manage all government information; archive and lifecycle manage all government emails; manage all ATIP requests, etc.? And the best part is, there are already 80,000 users of this solution in the Government of Canada... imagine the enterprise opportunities of leveraging such a platform? Workshop 2 G20 Case Study - Canada Leads the World's Largest Social Media ProjectDuring the month of June, Toronto hosted the G20 Summit. During this session you will hear how Canada was part of the world's largest social media project ever undertaken in the world: all 20 countries collaborating on a social media platform, hosted in Canada, available through mobile devices such as Blackberries, iPhones and iPads, etc. Learn about the journey, the challenges, the outcomes and what the next steps will be around this ambitious project. We invite you to engage in future G20s by participating and providing input! Workshop 3 Executive Roundtable - Tackling the Burden, Defining the True Scope of Enterprise Information Management (EIM) in the Public SectorJoin us at this Executive Roundtable, as we discuss with government executives the critical elements that government must address to create a sound road map for EIM. For governments, defining and adopting a single all-encompassing EIM approach poses much greater challenges and considerations. Governments around the world are focusing intensely on improving performance, demonstrating results, and achieving greater transparency and accountability. Increasingly, achieving these goals will require a more robust, comprehensive approach to EIM as a central part of satisfying the reporting and accountability expectations of the internal and external stakeholders of government services. Workshop 4 How to respect IM/IT Policies with Social MediaCome to this session and learn how to create a blog, participate in a wiki, send an instant message, as well as how to manage projects and collaborative spaces. In this session we will demonstrate how you can leverage collaboration, while respecting public sector IM/IT policies. Could GCPEDIA leverage an IM platform to deliver collaboration? See how this can be achieved. We will demonstrate how to apply security policies to instant messaging, how to apply rights management to a collaboration site, how to dispose of wikis as records, and more! Workshop 5 A Government - Wide Shared Service for ECM - Evolving from RDIMSCome and discover how the Department of Justice, Treasury Board Secretariat and Public Works and Government Services Canada are developing the first hosted ECM service available to government. Imagine the possibility for a single records instance in government, a common repository with baseline information management rules applied to all, facilitating uptake of information management policies across government, etc. These opportunities are closer to reality thanks to the hard work by several leading Government of Canada organizations. Members from these departments will be present to share with you their plans and their challenges over the past six months. 
Tuesday, October 05 10:00 am-4:00 pm 
Tuesday, October 05 10:00 am - 4:00 pm 
Tuesday, October 05 1:00 pm - 4:30 pm Terry Canning, Senior Vice President, Rogers Network Services Next Generation Intelligent Speech EngineAre you looking to improve service to your customers while at the same time control capital investment costs? Do you need to reduce operational costs by automating high volume, low complexity customer interactions, such as changing addresses, finding the closest location, or providing answers to frequently asked questions? Do you need to increase customer satisfaction through reliable, faster access to essential services without making your customers wait for a live agent? Then plan to attend this seminar by Rogers for answers to these challenges which can be seamlessly addressed via Rogers Enhanced Communication Services utilizing Next Generation Intelligent Speech Engine technology. Rogers Enhanced Communication Services offer an innovative suite of solutions to address the increasingly complex needs of your customers, while improving your bottom line. Combining in-house technology with best-in-breed partnerships, we provide a range of enhanced voice solutions, from traditional Interactive Voice Response (IVR) to speech-enabled and web-integrated services. With the Next Generation Intelligent Speech Engine, rather than listening to long menus and pushing buttons in a traditional touchtone IVR system, callers will be able to speak naturally. This will not only improve your customers’ experience, but also offload routine calls and questions from overburdened staff. Our solutions offer a comprehensive array of real-time and historical call detail reporting, as well as the convenience of modifying applications and prompts through a web portal. Don’t miss out on this exciting seminar to learn how your operations can benefit from the Next Generation Intelligent Speech Engine technology. WEDNESDAY, OCTOBER 06 WORKSHOPS - WESTIN HOTEL
Wednesday, October 06 10:00 am - 11:00 am  Wednesday, October 06 10:00 am - 11:00 am
Workshop 1 Reduce, Reuse, Recycle - 12 Different Business Applications that the Government of Canada Already Owns and is Yet to DeployDid you know that the Government of Canada already owns all the tools required to: manage all government correspondence; process all expense claims; manage all government travel approvals; deliver rich and policy compliant collaboration sites; records manage all government information; archive and lifecycle manage all government emails; manage all ATIP requests, etc.? And the best part is, there are already 80,000 users of this solution in the Government of Canada... imagine the enterprise opportunities of leveraging such a platform? Workshop 2 G20 Case Study - Canada Leads the World's Largest Social Media ProjectDuring the month of June, Toronto hosted the G20 Summit. During this session you will hear how Canada was part of the world's largest social media project ever undertaken in the world: all 20 countries collaborating on a social media platform, hosted in Canada, available through mobile devices such as Blackberries, iPhones and iPads, etc. Learn about the journey, the challenges, the outcomes and what the next steps will be around this ambitious project. We invite you to engage in future G20s by participating and providing input! Workshop 3 Executive Roundtable - Tackling the Burden, Defining the True Scope of Enterprise Information Management (EIM) in the Public SectorJoin us at this Executive Roundtable, as we discuss with government executives the critical elements that government must address to create a sound road map for EIM. For governments, defining and adopting a single all-encompassing EIM approach poses much greater challenges and considerations. Governments around the world are focusing intensely on improving performance, demonstrating results, and achieving greater transparency and accountability. Increasingly, achieving these goals will require a more robust, comprehensive approach to EIM as a central part of satisfying the reporting and accountability expectations of the internal and external stakeholders of government services. Workshop 4 How to respect IM/IT Policies with Social MediaCome to this session and learn how to create a blog, participate in a wiki, send an instant message, as well as how to manage projects and collaborative spaces. In this session we will demonstrate how you can leverage collaboration, while respecting public sector IM/IT policies. Could GCPEDIA leverage an IM platform to deliver collaboration? See how this can be achieved. We will demonstrate how to apply security policies to instant messaging, how to apply rights management to a collaboration site, how to dispose of wikis as records, and more! Workshop 5 A Government - Wide Shared Service for ECM - Evolving from RDIMSCome and discover how the Department of Justice, Treasury Board Secretariat and Public Works and Government Services Canada are developing the first hosted ECM service available to government. Imagine the possibility for a single records instance in government, a common repository with baseline information management rules applied to all, facilitating uptake of information management policies across government, etc. These opportunities are closer to reality thanks to the hard work by several leading Government of Canada organizations. Members from these departments will be present to share with you their plans and their challenges over the past six months. 
Wednesday, October 06 11:00 am - 12:00 pm Jim Merson, Federal and Provincial Governments Account Manager, NetScout Systems Inc. Unified and Pervasive Visibility: What High Performance Government Requires to Assure Consistent and Reliable Service DeliveryToday's users, whether they are government employees or citizens accessing government services, expect consistent performance and always-on access to services - regardless of their physical location, device used or service accessed. In order to meet rising user expectations, government IT organizations need a unified view of the service delivery environment - a view that extends from virtual environments within the datacenter, through the core, and out to the network edge or branch. Unified visibility empowers IT to manage services, networks and users in unison and to reduce the underlying complexity of delivering services to citizens and employees communities. This Workshop will discuss what to look for in a service delivery solution and how unified visibility can enable the following in government organizations:
Wednesday, October 6 10:00 am - 11:00 am Mary Traversy, Senior Vice President, Canada Post Connecting CanadiansFor over 100 years Canada Post has been your partner in the delivery of communication to Canadians. We know that your communication needs are changing…and so are we! In this workshop, Canada Post will share with you the technological advances in secure messaging developed to help your department migrate paper-based processes online. We know that you need to protect the privacy of Canadians and to communicate sensitive information simply and securely. Regulatory and technological complexities make it hard to implement robust solutions in small manageable chunks, demonstrating success along the way. Come for a peek at the future of electronic postal services. Attend this session to:
Wednesday, October 06 10:00 am - 4:00 pm 
Wednesday, October 06 Workshop 1 Case Study: How the Air Force is Rationalizing and Integrating Support Tools into One ITSM SolutionOrganizations end up with numerous systems to support their various functions (ie. HR help desk, IT help desk, disparate CMDBs, standalone service catalogues…) The ITSM COTS industry has evolved such that standalone systems can be integrated into one product. The Air Force took advantage of the industry leading Axios assyst Solution to standardize processes and rationalize support tools for IT, Communications, and Defense systems. This initiative has resulted in the more efficient processes, retirement of redundant and at risk support applications, and savings in application support costs. These objectives were achieved using the Axios assyst software which is available to all Government of Canada departments, boards, crown corporations and agencies through a unique contract with PWGSC. Learn how to rationalize IT and non-IT support tools into one integrated ITSM Solution. Workshop 2 GC Case Study: How a GC Department harnessed the Unified Portal Software Solution (UPSS) and service oriented architecture to accelerate development and deployment of new program services.Join us in this interactive presentation to learn how you too can reduce deployment and maintenance costs by combining open standards based portlets into a user-friendly composite application, freeing your organization from complex custom applications and ensuring a return on investment resulting from streamlined architecture, improved services, self-service, and a lower cost of ownership. This session will demonstrate how online services could be put into production more quickly using service oriented architecture (SOA) principles and off-the-shelf components of the UPSS, which is available to all GC departments. 
Wednesday, October 06 1:00 pm - 2:00 pm 
Wednesday, October 06 2:00 pm - 3:00 pm Please note that the workshop will be in English only. Chris Koppe, IT Modernization Strategist, Speedware Inc. Modernizing Legacy Applications: Get Onboard or Get Run OverWe've all seen the headlines. The auditor-general warns that aging computer systems are a risk to the operations of many federal government departments. The question no longer is "Should we modernize the legacy systems?" the question now is "When and how do we start modernizing the legacy systems?" This workshop will focus on how to obtain the information you need to make your modernization project a success, including analyzing your IT environment and planning a modernization roadmap. A case study will be followed by a question and answer period. Speedware has been performing legacy modernization projects for over 15 years and enjoys a 100% project success rate. Come and learn how to approach legacy modernization, reduce your dependency on legacy skill sets and increase your organization's agility. 
Wednesday, October 06 Workshop 3:00pm-4:00pm Chris Bishop, President, Public Sector Research Inc. New Trends in Government IT SpendingHow much are governments spending on information technology? What are they spending it on? What has changed? What are the trends? What is the amount of stimulus spending on IT ? This seminar will review the major challenges facing information technology management and the plans of governments to deal with them. Some changes in procurement rules are discussed. What are the emerging technologies that will have the most impact and how are they likely to be deployed. The demands on resources at every level are increasing each year; it has become critical to understand the changing roles of the players involved. This seminar builds on the IT market studies of the federal and Ontario governments prepared annually by Public Sector Research Inc., further supplemented by other provincial and municipal surveys. |
Keynotes
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