Cambridge (Ontario) Gary Goodyear was first elected to the House of Commons in 2004 and was re-elected in 2006 and 2008. On October 30, 2008, he was appointed Minister of State (Science and Technology) by Prime Minister Stephen Harper. Prior to entering federal politics, he practised chiropractic medicine and worked as an advisor to investment firms in the biomedical industry. Former Public Relations Director and Past President of the College of Chiropractic Sports Sciences in Toronto, Dr. Goodyear taught at Canadian Memorial Chiropractic College and the University of Waterloo. He was co-designer of a three-year post-graduate sports fellowship program and co-author of "Practice Guidelines." He has worked with many athletes, both amateur and professional, and served as medical services chair of the Ontario Special Olympics. Dr. Goodyear attended the University of Waterloo, specializing in kinesiology and psychology, before graduating from Canadian Memorial Chiropractic College. He worked his way through university as a meat packer, labourer and janitor. A native of Cambridge, Ontario he is married to Valerie and they have two children. He enjoys scuba diving, writing and rebuilding motorcycles.
In May 2009, Corinne Charette assumed the position of the Chief Information Officer for the Government of Canada. As the CIO, she is responsible for, among other things: setting strategic direction for Information Management (IM), Information Technology (IT), Security, and Access to Information and Privacy. Corinne will share her thoughts on the future role of the Federal CIO and the key management priorities of the CIO Branch. She will outline her vision for effective management of IM/IT with stakeholders which is the foundation for successful IM/IT investment and solution delivery across government.
Speaker - Corinne Charette, Chief Information Officer, Government of Canada, Treasury Board of Canada, Secretariat
Corinne Charette appointed to the position of Chief Information Officer of the Government of Canada, effective May 4, 2009. Corinne comes to Treasury Board Secretariat from Transat A.T. Inc. where she was Vice-President and Chief Information Officer since May 2006. Previously, Ms. Charette was Deputy Director and Chief Information Officer of FINTRAC. During her 30-year professional career, she served as Senior Vice-President, Internet Channel, for the Canadian Imperial Bank of Commerce and has worked for KPMG, IBM Global Services and Via Rail Canada. Corinne holds a Bachelor of Science degree in engineering from Concordia University.
Greg Parston, Director of the Accenture Institute for Public Service Value (IPSV), will present an overview of recent research findings on citizens' demand for renewed governance. In Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes, IPSV identifies how some governments are building upon what has been a focus on the quality of the service transaction to construct a new co-productive relationship with customers and citizens that improves the service design and accountability and fosters a deeper trust of government. In its Global Cities Forum initiative, IPSV has studies citizens' views in thirteen cities around the world - including Toronto - on how their governments can more effectively meet their needs and improve the quality of their lives. And in the Citizen Experience Study, IPSV has followed up its analysis of the Global Cities Forum to measure the level of connection and engagement that over 10,000 citizens around the world have with their governments. The combined findings of these research studies provide strong evidence of how governments' can strengthen their relationships with citizens through public services that improve citizens' quality of life and through a transition from simple applications of e-government to more effective e-governance.
Speaker - Greg Parston, Senior Executive and Director, Global Institute for Public Service Value, Accenture
Greg Parston is a Senior Executive and the Director of Accenture's global Institute for Public Service Value, which he has led and managed since its establishment in June 2006. The Institute promotes high performance in public service delivery, policy making and governance through research and development on the creation of public value. Recently, Greg initiated Accenture's Global Cities Forum, an ongoing research project in which citizens in cities around the world discuss and debate the role of government in improving their lives. Prior to joining Accenture as a Senior Executive, Greg was the Chairman of the Office for Public Management, an organisational development company, which he co-founded in 1988 and led as Chief Executive until 2003. From 2004, Greg was also Director of Public Service Partnerships of the Priory Group, Europe's largest independent provider of mental health and specialist education services, responsible for public-private partnerships. Greg has worked as a manager in the public, private, and not-for-profit sectors. He has consulted widely with top managers, focusing on governance, strategy, and change; his clients have included the Audit Commission, the National Health Service, the BBC, the Wellcome Trust, the British Museum, Thames Valley Police, the National Probation Service, Body Shop International and the World Bank, among many others. Greg served on Her Majesty's Treasury's Public Sector Productivity Panel and co-authored the Panel's reports on motivation and performance and on accountability. He has written many articles and papers on public service management, including co-authoring the books Unlocking Public Value (2006) and Joined-Up Management (1998).
GTEC has collaborated with Deloitte on a "Service Mash-up Framework" to help us explore and discover the benefits of Government 2.0 thinking. In the Web 2.0 world, how does the public sector collaborate internally or externally and still meet requirements for public accountability and organizational sustainability? Our Mash-up framework is a guide that delegates and presenters will use to produce idea lists for implementing government 2.0 projects in their organizations. In this keynote presentation, the Mash-up Framework will be formally introduced, while industry panelists will comment on key questions using real cases of successful government 2.0 projects.
Moderator /Animateur (Animatrice) - Barbara Kieley, Partner, Consulting Technology Service Area Leader, Deloitte Inc.
As a Partner in Deloitte's consulting practice, Barbara advises senior government executives on strategic and operational transformation initiatives for all orders of government. She is a leader in Deloitte's global public sector consulting practice and as such, has amassed considerable expertise in the areas of service transformation, public service renewal, strategic partnerships/outsourcing, grants and contributions reforms and the use of enabling technologies. She currently leads Deloitte's Ottawa technology consulting practice. In April 2008, Barbara completed a 2+-year Executive Interchange with the Treasury Board of Canada Secretariat (TBS). As Senior Assistant Secretary for the Transformation Alignment Office, she was required to promote greater coherence in the Government of Canada's internal and external service transformation strategies in support of TBS's Management Excellence Agenda. Her office worked proactively with government policy centres and the service initiatives themselves to address systemic barriers and enable successful implementation of these potentially whole-of-government service renewal initiatives. Barbara was also the interim executive lead for the Corporate Administrative Shared Services initiative from July 2006 to February 2007, during which time the foundational strategies for the initiative were established. In March 2008, she assumed the executive lead role for the development for the Government of Canada's Action Plan to reform the administration of grants and contributions, in response to recommendations from the Blue Ribbon Panel and elements of the Federal Accountability Act. Throughout this time, she was also responsible for assessing departmental performance on horizontal program and service initiatives, as part of the Management Accountability Framework (MAF) program at Treasury Board Secretariat.
Panelist / Panéliste - John Myers, Vice President and General Manager, Communications Solutions Group, Open Text Corporation
John Myers graduated from the University of Toronto in 1980 with an Honours B.Sc. in Computer Science and began working in software development for Nortel Networks in their downtown Toronto research lab. He progressed through various technical and business leadership positions including the role of General Manager of Nortel's worldwide Messaging business unit. John joined Centrinity in 2001 and was the CEO there when the company was acquired by Open Text in 2002. Now the General Manager of the company's Communications Solutions Group, John works out of Open Text's office in Richmond Hill, Ontario.
Panelist / Panéliste - John Weigelt, National Technology Officer, Microsoft Canada Co.
As the National Technology Officer for Microsoft Canada, John Weigelt is responsible for driving Microsoft Canada's strategic policy and technology efforts. In this role, Mr. Weigelt is the lead public advocate within the company on key issues such as the development of national technology policy and the use of technology by government, education and academia. Mr. Weigelt is also responsible for the development and implementation of strategies which strengthen the company's relationships with the Canadian technology industry at large.
Panelist / Panéliste - Peter Green, Vice-President, Public Sector East, TELUS
As the Vice-President for TELUS Public Sector East, Peter Green has worked extensively with many different government organizations across Canada. Peter provides leadership and expertise in working with and developing comprehensive and integrated solutions to support their Public Sector renewal and transformation objectives for citizen service delivery, operations and business processes. With over 30 years experience in the telecommunication and information technology sector, Peter has also gained extensive expertise in many different areas of communications and IT including network, security, systems integration and collaboration.
After completing research and a variety of pilots with emerging web technologies, the Government of Ontario is taking it enterprise, with an integrated suite of collaborative tools. With an enterprise wiki, a blogging platform and an internal social network, employees are able to connect and create value in ways not previously possible. This session will focus on what was learned from others, what was done within the Government of Ontario and the results that have been realized since registration was opened to all Government of Ontario employees.
Speaker - David Tallan, Manager, e-Government Stewardship and Web, Government of Ontario
As manager of e-Government Stewardship and the Web for the Ontario government, David Tallan is responsible for the Ontario.ca website and for providing standards and guidance to the Ontario Public Service web community. An important part of that is guidance on how best to leverage emerging web technologies. When he first tried the web, it was limited to the CERN server and the "www" browser. He's been providing access to government information and services over the Internet since 1993. While he may not be a "digital native" he's certainly an early settler on the web frontier.
As a public service delivery agency, Service New Brunswick (SNB) provides four primary lines of business; Government Service Delivery, Registries, Property Assessment and Geographic Information. SNB launched GeoNB, its geographic information - Spatial Data Infrastructure (SDI) service, in March 2009. The SDI provides a geoservices platform that can be leveraged by multiple stakeholders - government departments, academic institutions and private sector. The SDI can be thought of as a powerful mash-up engine that provides map layers, data integration and geoprocessing capabilities. The objective of this case study was to investigate the alternatives of creating mash-ups of attribute information with geometries (maps) to enable stakeholders to provide their geo-information services by leveraging the SDI without having to make a significant investmentin GIS software/hardware. During this case study, a property assessment mapping prototype was built to mash-up assessment information with other data, maps and powerful geoprocessing capabilities provided by GeoNB. A product based on this prototype would enable SNB to provide an on-line assessment mapping service. In addition, an innovative mapping service protocol - Dynamic Web Mapping Service (DWMS) has been developed for this mash-up. DWMS allows stakeholders to mash up their information with maps on-the-fly without having to make the significant investment in their geo-spatial processing infrastructure.
Speaker - Stephen Dixon, Research Manager, Service New Brunswick
Manager of Research at Service New Brunswick (SNB), responsible for the research agenda across multiple lines of business. His role in research and innovation at SNB seeks to create a culture of constant improvement and leadership in public service delivery. Delivering on that role, he works to establish ties between SNB lines of business, research institutions and private sector in order to create opportunities for partnership and collaboration on research initiatives.
Speaker - Xiaolun Yi, Data Analyst, Service New Brunswick
Data Analyst at Service New Brunswick. He received his M.Sc.E Degree at University of New Brunswick in 2006. He has more than 10 year research & development experiences in GIS and SDI. Before he moved to Canada, he was the IT manager of Department of Lands and Mapping, Botswana. His current research interests are SDI assessment and best practice, geo-Ontology and Mobile GIS.
Natural Resources Canada's Web 2.0 journey has changed the way employees work together to share information would be an understatement. The shift to Web 2.0 has been transformative, and the department is currently exploring the potential of a whole range of collaborative tools to enable mashups of information, new forms of mass collaboration and crowdsourcing. One of the most significant areas is the work of NRCan's Earth Sciences Sector (ESS) to make geospatial and geoscience data broadly available externally to enable Canadians to build their own maps and mashups. By making this data available on the web, ESS allows employees and external stakeholders to mash up geo-data to build novel new tools including an earthquake monitoring system, visualization of Canada lands inventory and groundwater well mapping. NRCan is also exploring how to use a whole range of social software tools to put into practice the culture of crowdsourcing. Crowdsourcing involves the leveraging of open, mass collaboration to solve a problem or solicit opinions and ideas on broad issues. By using polling software and rating tools on open and collaborative environments and inviting all employees to have their say, NRCan is essentially: - gaining hard to obtain information with very little investment; - creating a sense of ownership amongst employees. Finally, in opening up information drives and all tools to a single knowledge gateway NRCan is also harnessing all of its information resources and making them available to all employees, and eventually to Canadians. This presentation promises to demonstrate the value of mashups in a government setting through specific examples and real life demos.
Speaker - Cameron Wilson, Manager, Data Management Division,Mapping and Information Branch, Earth Sciences Sector, Natural Resources Canada
Mr. Cameron Wilson is with Natural Resources Canada within the Mapping Information Branch of the Earth Sciences Sector. Mr. Wilson's formal training was in geographic information systems and satellite image analysis, receiving a Masters from Carleton University in Ottawa. Currently he is responsible for data management of the Earth Science Sector's vast collection of geomatics and geoscience data and web services. Previously he was responsible for federal/provincial technical partnerships to build a Spatial Data Infrastructure based on international Service Oriented Architecture specifications. In 1999 he was the Godfather of GeoGratis - an early precursor to OpenGovData which now has 485,000 data files online for public access. In his spare time he teaches advanced concepts in cartography at Carleton University based on Web 2.0 principles.
Speaker - Lucie Seguin, Director, Data Management Division, Mapping and Information Branch, Natural Resources Canada
Lucie Séguin is the Director, Data Management Division, Mapping and Information Branch of Natural Resources Canada. Lucie's Division is responsible for managing geospatial and geoscientific data assets used for mapping within Geographic Information Systems. Technology has created new ways to understand our world, new issues, and new expectations and has changed the way we operate. Lucie and her colleagues at NRCan have made great efforts to move maps and basic land information to the digital and Internet world. Lucie joined the federal government 5 years ago after spending 10 years in a private sector management consulting firm. She holds a Masters degree in Public Administration (MPA) from l'École national d'administration publique. Lucie's experience in the private sector has helped her gain a unique public-private perspective on the issues facing a modern Canadian federal public service.
Speaker - Peter Cowan, Director, Enterprise IM, Natural Resources Canada
Peter Cowan is Director of Enterprise Information Management at Natural Resources Canada (NRCan). He has been instrumental in implementing social and collaborative technologies in the department, the first of which was a wiki for use by all employees in October 2007. Peter continues to champion the use of social collaboration tools at NRCan as a way to change the culture of the department to a more open, collaborative and integrated knowledge organization. Peter has been involved in building websites and implementing information management solutions for over 12 years. He played a key role in the launch of the Canada site - business component, he also lead the acquisition of the Government of Canada's portal, content management, and search solutions. Peter has a Bachelors degree in Philosophy and a Masters in Public Administration.
In March 2008, the Deputy Ministers of Foreign Affairs and International Trade Canada (DFAIT) approved the "e-Collaboration initiative". Within a short few months, a Departmental wiki and a complete social media package (including profiles, blogs, social bookmarking, etc.) were scheduled for deployment at headquarters and 168 Missions throughout the world. This is the story of empowering a large federal Department with online collaborative solutions: what where the steps, who was involved, how was it done and looking to the future.
Speaker - Gaston Barban, Chief Information Officer and Director General Information Management and Technology, Foreign Affairs and International Trade Canada (DFAIT)
Gaston (Gastone) Barban was appointed Chief Information Officer and Director General, Information Management and Technology, Department of Foreign Affairs and International Trade (DFAIT) in July 2008. Prior to this appointment, he was the Deputy Chief Information Officer and Director, Client Relations and IT Governance. Mr. Barban has been a member of DFAIT since 1978 and has occupied a range of managerial and executive positions in Ottawa and abroad. He began his career in the Passport Office with assignments in regional offices in Calgary and in London, Ontario where he was its first Regional Director. In Ottawa, Mr. Barban served in a variety of information and public affairs positions in the Bureau of Communications, including, Director, Communications Programs and Outreach Division. Mr. Barban has had two diplomatic appointments: Rome, Italy (1989-93); and Canberra, Australia (2001-05). He was Canada's Acting High Commissioner to Australia from July 2004 to July 2005. Mr. Barban graduated from Carleton University, BA Honours (History and Political Science), 1977.
During the OC Transpo bus strike in Dec08/Jan09, the public urgently required timely, accurate and detailed information about traffic conditions and travel options. One of the most innovative communication efforts came from the City's traffic unit, which undertook an initiative to mashup existing City traffic and parking data on a custom Google map at traffic.ottawa.ca. The project started as a vision to have user friendly access to real-time traffic data. This included traffic information on the fly (incidents, events, construction, detours, etc.) and immediate access for the public. The admin website makes it possible to input traffic data from anywhere on the Internet (without directly accessing the database/servers); furthermore it allows the admin to enter the data interactively on the Google Map. Currently the map displays a mashup of:
* street-level traffic cameras;
* parking lot capacity;
* ongoing road construction;
* major road incidents;
* highway message signs;
* local weather. To ensure the information was accessible and usable, the communications department worked closely with the traffic unit to focus usability on citizen-centric features, such as integrating the Ottawa.ca look and feel, and navigation features; improving the layout and design; and some modifications to the terminology to simplify usability needs. The initiative and lead for this activity came from the traffic services unit, where they recognized the potential value to the client of offering this rich dataset in a very citizen-centric usable format. Delivering the result in a timely manner took some creativity and motivation from a small dedicated group of developers. Working from an old, unused desktop server, the developers had to interface a broad range of hardware and software platforms and devices, including: the traffic camera system, video servers, Variable Message Signs (using the GPS onboard to locate the signs real-time and NTCIP protocol over GPRS network to communicate and read the current message on the signs). All of these inputs were tied together as data sources for the web portal. Limitations of the software, hardware and different communication protocols played a major role in the design phase of the project. The goal was to achieve seamless integration of data from various systems into one common format suited for the Internet environment. Once the technical issues had been resolved, the interactive traffic map was moved to a production server, with new state of the art dedicated technical resources; tweaked for client usability issues; and released to the public within a very short time-frame. The City of Ottawa is currently working with the Ontario provincial government to integrate the Ontario traffic cameras & incident reporting. We are also beginning to deploy further instances of Google Maps to provide City data in a more user-friendly manner. The City also hopes to work with Gatineau to create a single National Capital Region traffic site; and include bus information into a single interactive map. Further City information will be included, such as city facility locations, interactive snow removal updates, and other static & dynamic City geospatial data sets.
Speaker - Chris Wightman, Manager, e-Media Division, City of Ottawa
Chris Wightman (@cwightman) has a broad communications and media background in both the private and public sectors. Currently the Manager of the e-Media division, he has been with the City of Ottawa's Communications branch since 2002 and has spent the past three years deeply involved in evolving the strategies of ottawa.ca and the City's intranet. He regularly uses experiences from his unique background in sports and documentary television production, animation, public relations and corporate communications in his current Web strategy work. After work he's trying to become a better photographer and getting help from around the world on Flickr.
Speaker - Mark Faul, Business Analyst, e-Media Division, City of Ottawa
Mark's expertise blends a rich understanding of social media technology, with a background in human social behavioral studies. Before joining the City of Ottawa, Mark traveled around the world for the International Development Research Centre to support organizational collaboration in the development aid community using Internet technologies.
Speaker - Motaz Aladas, Systems Program Manager, Traffic Control Systems, City of Ottawa
Motaz Aladas (Civil Engineering BA, Engineering Computer Systems BA, and Masters Transportation Engineering) is a software enthusiast with broad knowledge of systems and networking at the stack level. With the City of Ottawa he's responsible for real-time traffic systems controlling over 1000 traffic lights on a per second basis. He also oversees the traffic camera network using multiple technologies (T1, ISDN, DSL, RF, UTP, WiMax Fibre). Motaz also has experience working on automating the download of survey equipment data, Web applications, firmware for embedded systems, state machine graphical user interfaces to real-time diagnostic tools, and anything in between.
"Mash up" is a term to describe clever hacks, interventions and hybrids: APIs to Google maps, applications that leverage multiple datasets, and sites driven by an arbitrary mix of user-generated content. They are easy to create - a list of online stores merged with Google maps, or Flickr images merged with blog postings about popular radio shows. To be useful, the mash up has to get the right data to the right people in a way that those people find useful. In this way, mash ups are not new; engaging people with relevant and appealing information has long been the primary challenge of web design. The public sector has struggled with this challenge. Government develops policy and procedures based on its own internal understanding. Government is rarely successful at explaining to citizens how to navigate the world of government programs and services. The Online Channel Office (Province of British Columbia) provides end-to-end citizen-centered service solutions as a shared service to clients within government. We will discuss specific projects and how the OCO approach resulted in meaningful solutions for the citizen. We've established a toolkit approach to solution development that begins with the user. Starting with a basic web development outline (e.g. customer segmentation, standards-based development, usability), we thrive on working closely with our clients (ministries and programs) to produce award-winning results such as WelcomeBC (http://www.welcomebc.ca/en/index.html). Often this means stretching organizational boundaries - with the goal of producing services that are about what the citizen-user needs to "pull", and not what a certain ministry thinks it needs to "push." We are driven by the idea that idea that if you get to the heart of what your client needs, the solution will be front of you. Our talk will explore both the business and the art of mashing up the tools you have to create the services of your dreams.
Speaker - Alex MacLennan, Manager, Service Delivery, BC Public Service
"The Online Channel Office provides the expertise, knowledge and skills required to plan, manage, coordinate, implement and operate Government's contact centre and enterprise website environments. " Alex MacLennan is the Manager, Service Delivery for the Online Channel Office. After completing his degree in Psychology he accidentally found himself in the midst of information technology. Over the past eleven years Alex has programmed databases, created websites and worked as a business analyst. His true passion has always been people, and the way they interact with information. Over the past four years he has had a role in enhancing the usability, accessibility and standards compliance of the BC Government web presence. Recently Alex has explored providing service solutions that consider the diverse needs and priorities of the people of B.C., and to explore the relationship between the web, phone and in person channels, and has managed large web and contact centre projects In his current role he sees himself as an advocate for both the clients of the Online Channel Office, and for the citizens of British Columbia.
Speaker - Dominique Yu, Manager, Business Analysis, BC Public Service
"The Online Channel Office provides the expertise, knowledge and skills required to plan, manage, coordinate, implement and operate Government's contact centre and enterprise website environments. " Dominique has managed web projects for over ten years, in both government and the private sector. She is an experienced business analyst, web strategist, user experience consultant and information architect. She worked for the Government of Alberta on e-learning, for Health Canada on patient safety initiatives, and as senior consultant with nForm User Experience on a number of government projects. At the Online Channel Office, Dominique leads a team of business analysts working to research, envision and bring to life websites for clients across the BC government. Dominique has a background in logic (Philosophy) and holds a PhD in English - a combination reflected in her interest in both formal technical systems and compelling language. She loves to work on the semantic underpinnings of websites and software to ensure elegant design and a delightful experience for users.
Public and private sector organizations around the world are implementing IT shared services models as a means to improve service delivery, consolidate operations, simplify business processes and optimize investments and costs. The Government of Canada has a long standing interest in adopting a shared services model—most recently expressed as a part of the Treasury Board Secretariat's Directive on Management of Information Technology. Government leaders have high expectations for the IM/IT improvements that could be realized from these initiatives. There are a number of inherent challenges however to adopting a shared services model that face both public and private sector organizations. Among these are inconsistencies in IT planning approaches and strategic investment priorities, as well as inconsistent techniques and standards for shared services architectures. Over the past ten years, Canada Post and Purolator have developed and improved their own shared services model. The journey began with the successful implementation of their business transformation initiative in 1999, which was underpinned with a cross-company SAP ERP environment. The model continued to evolve with the creation of Innovapost, a shared IT service provider, in 2002. Most recently the scope of shared services has expanded to include a Next Generation Network (NGN) than spans Canada Post, Purolator and Innovapost —resulting in $9M in annual Network savings as well as the amalgamation of multi-vendor services and creation of enforceable service level agreements.
Speaker - Aaron Nichols, General Manager, Enterprise Information Management Information Technology, Canada Post Corporation
Aaron Nichols is the General Manager, Enterprise Information Management for Canada Post's Information Technology department where he is responsible for Application maintenance and development, Information Security, and Enterprise Architecture. Aaron's experience with Information Technology and application development dates back to 2001 when he was responsible for implementing the first release of SAP R/3 and SAP CRM at Canada Post. Aaron has most recently over-seen several large scale initiatives to modernize Canada Post's IT Infrastructure. Aaron has been with Canada Post since 1992 - prior to his appointment as General Manager, Aaron held progressively more responsible positions in Sales and Sales Support. Prior to joining Canada Post, Aaron was an entrepreneur, operating a small business in Toronto, and spent five years with Purolator Courier in sales. Aaron is a graduate of Queen's University with a Masters degree in Business Administration. He and his wife Susan live in Ottawa with their four children.
Speaker - Glain Webber, Senior Vice President and Chief Information Officer, Innovapost
As Senior Vice President and Chief Information Officer, Glain Webber is responsible for overseeing Innovapost's IT Infrastructure Service Management, IT Infrastructure Service Delivery, IT Security Management and Internal Corporate IT. Prior to joining Innovapost in 2002, Glain accumulated over 20 years of IT experience with Bell Canada, CGI and Nortel Networks. Glain holds a Masters of Business Administration from Ottawa University and a Bachelor of Computer Science, Carleton University.
"The best-laid plans of mice and men go oft awry." (Of Mice and Men) Steinbeck may have been right, but long term planning is still the key to enabling IT organizations to respond to emerging needs with agility. With a strong planning base, an IT organization can assess emerging requirements comprehensively against current directions and react quickly. In the Canada Revenue Agency's (CRA) Information Technology Branch (ITB), these multiyear plans are known as "IT Roadmaps". IT Roadmaps in ITB are based on an analysis of long term business trends collected through a variety of engagements with business clients. These engagements range from periodic future visioning exercises, to extensive engagement with clients done in the course of major transformation projects. ITB distinguishes between roadmaps that pertain to services consumed directly by business clients (IT Services), and infrastructure roadmaps. In this mash-up, an overview of ITB's roadmaps will be provided, followed by six examples of how CRA leveraged these roadmaps to solve real work problems responsively. The six examples are outlined below: Externalizing Business Rules with Dynamic Rule Manager Using a Dynamic Rules Manager, the CRA has implemented complex business functionality using smaller applications in a manner that is de-coupled from application release cycles. Having this capability in ITB's tool-chest will continue to reduce the time and resources required to develop and maintain applications. The Evolution of Business Intelligence and Decision Support in CRA Using the CRA BIDS solution, agency knowledge workers (auditors, collectors, appeals officers) are able to spend less time gathering data, and more time analyzing information. Enterprise Correspondence CRA builds a sustainable and agile Enterprise Correspondence System, to be used as a common toolset across all programs administered by the CRA, to replace the legacy letter creation systems. This solution will deliver highly shareable services that improve quality and contribute to the overall electronic agenda. LOB Firewall Redesign In 2009, the Canada Revenue Agency undertook an initiative to modernize and upgrade the infrastructure supporting its mission-critical, high-volume, Internet facing applications. In only six months, the Canada Revenue Agency (CRA) was able to completely overhaul its front-end web delivery systems and deploy a second demilitarized zone to isolate mission-critical systems. Z990 to z10 Replacement Project From July to November of 2008 the Canada Revenue agency undertook a major infrastructure replacement and enhancement project to replace its 6 eServer zSeries 990 (z990) family of mainframe processors with 4 of IBM's newest family of processors, the System z10™ Enterprise Class (z10 EC) family. This major undertaking was implemented with short notice without major service disruptions to clients. CRA's Road to MPLS ITB is migrating over 300 CRA/CBSA sites and the core backbone of the RCNet WAN from its current Frame Relay and ATM (Asynchronous Transfer Mode) network connections to the new MPLS service. CRA's design approach is allowing seamless transition in order that current business clients maintain all critical services without interruption during the transition.
Moderator /Animateur (Animatrice) - Keith Barrass, Deputy Assistant Commissioner, Solutions, Canada Revenue Agency
Mr. Barrass is the Deputy Assistant Commissioner of Solutions in the Information Technology Branch (ITB) of the Canada Revenue Agency (CRA). He joined the Agency in 2003 as a Director General, where he led the Solutions organisation's architecture, quality, development environment, and Government-on-Line programs. Before joining CRA, Mr. Barrass worked in the private sector. There, as an executive at Nortel Networks, Mr. Barrass was responsible for the delivery of a variety of specialized design and testing services to internal corporate clients, achieved through the transformation of existing internal service organisations into global suppliers with outsourced partners.
A senior Research and development executive with over 15 years of experience in the private industry Afif Chaaban has led product development teams in 3 continents and delivered Telecom and IT products to over 200 global clients around the world. He joined The Canada Revenue Agency as Director of IT Security in 2005. Afif led the deployment of several key projects as part of the Security Modernization Projects. He is currently the Director of Network Technology Management division at CRA and is currently responsible for the migration of the CRA and CBSA network infrastructure from the legacy ATM and FR to MPLS. Afif has a graduate degree in engineering from University of Ottawa.
Cathy St. George has over 28 years of experience with Canada Revenue Agency at the Information Technology Branch. She has contributed to significant advancement of technology at CRA through major development projects such as the original automation of manual processes associated with CRA operations/business such as Revenue Ledger/Financial Systems; CASE/Workflow Systems; CRA Single Logon; GST/HST Realignment and Employer Deductions System. Cathy was responsible to the Assistance Commissioner of ITB in support of ITB Corporate systems such as the ITB Financial program, Intranet Management, Knowledge/Document Management; Communications and Facilities Management. Cathy is currently providing leadership associated to the CRA e-Business Infrastructure hosting internet based CRA services and Java based applications through provisioning of CRA Firewall security infrastructure and related components, (demilitarized zone) as well as Web servers and associated components.
Speaker - Esther Kulik, Director, Business Intelligence and Decision Support Division, Canada Revenue Agency
Esther Kulik was appointed as Directors BIDS (Business Intelligence and Decision Support) on June 2, 2008. Prior to joining BIDS, Esther was CRBM Executive Portfolio Director of the Assessment and Benefit Services Branch (ABSB), Taxpayer Services and Debt Management Branch (TSDM) and the Canada Border Services Agency (CBSA) Portfolios since April 2007. Esther holds an Honours Bachelor of Commerce degree with a specialization in Quantitative Methods & MIS from Concordia University and she joined the Canada Revenue Agency (CRA) in January 2002 as a Director, IT. Esther has held the position of Solutions Director, Compliance and Enforcement (CBID) supporting the following CRA Branches: TSDM, CPB, Appeals & CSBDB. Applications included ACSES, REMITS, ORG, EQUITAS, WINALS, Balanced Scorecard and others.
Speaker - France Bilodeau, Director, Enterprise Correspondence and Financial Systems, Canada Revenue Ageny
On December 15th, 2008, France Bilodeau assumed the role of Director, Business Assessing, Public Outputs and Communication Division (BA/POC), which on April 1st, 2009 became Enterprise Correspondence and Financial Systems. France is a participant in the EX Development Program. Her first assignment was as the acting Director, National IT Support Division, and in this role, France was instrumental in strengthening the relationship between ITB and the region. Her energy, perspective and business experience helped to shape the National IT Support Program, and her commitment to DSD operational excellence is greatly appreciated.
Speaker - Kres Jadan, Director, IT Security and Continuity, Canada Revenue Agency
Mr. Kres Jadan is currently the Director of IT Security and Continuity in the Information Technology Branch (ITB) of the Canada Revenue Agency (CRA). He joined the Agency in 1986 as a systems analyst and has held various positions of increasing responsibility within ITB since then. He was recently the Director of Host Technology Management which is responsible for support of the Agency's large-scale Enterprise Class (System z10™ ) infrastructure. Mr. Jadan also has a number years of experience in the private sector where he held IT-related positions with a number of organizations.
Lyne is an IT Project Director, for the Canada Revenue Agency. This agency is responsible for the administration of federal taxation programs and the administration of social benefit programs for the Government of Canada. Lyne has 23 years pf project development and management experiences in one of the largest It shops in Canada. She received her degree in Computer Sciences from the College de L'Outaouais in 1984. Lyne is currently leading a high profile IT application development project aimed at facilitating the modernization of core debt management processes and practices including the efficient and innovative use of new technologies, such as, Business Rule Engine and Data Mining. A major challenge has been the integration of these new technologies in the solution architecture and infrastructure at Canada Revenue Agency.
Santo Scarfo joined the Canada Revenue Agency (CRA) in 1994 as a Systems Analyst for T1 Data Capture. Since then, Santo has played a major role on several different teams, including Project Leader for the Tax Calculation Group, Project Leader for the T1 Process Review Group, Acting Manager for the Assessing Inputs section, Acting Manager for the Electronic Services section, Manager for the T1 Assessment Review section and Manager of Intranet and Information Management, Renewal and Knowledge Services Division (KSD). Santo holds an Honours Bachelor of Commerce degree with a specialization in Management Information Systems from Lakehead University. He is a current member for the Conference Board of Canada Council for Leadership Insights. Santo was appointed as Acting Portfolio Director of the Compliance Programs Branch (CPB), Appeals Branch, Corporate Strategies and Business Development and Legislative Policy and Regulatory Affairs Portfolios in April 2005 and as substantive director in August 2007. Santo joined Architecture and Consulting Services Division as director on August 24, 2009.
Many Canadian municipalities offer a 3-1-1 non-emergency contact center service to provide general information and manage requests by citizens. Now, 3-1-1 has matured as a "Government 2.0" initiative representing innovative transformation of service delivery models by fostering a more efficient and smarter client service experience for all frontline interactions and transactions. This interactive session will present timely new thinking to demonstrate how accountability flourishes by "mashing up" the business model to provide a 360º view constituents in a citizen-centric environment and IT footprints delivering enterprise-wide integration of workflow, centralization of back office processes and finally, business intelligence & analytics to support a performance reporting environment. This mash applicable for all service-oriented government organizations leverages tracking and analysis of service performance and budget data to provide more effective resourcing and a lifecycle approach to constituent relationships through the "Citizen Relationship Management" (CRM) model that assist to measure program performance to better manage service issues. Attend and see how 3-1-1 is emerging as a management tool that many jurisdictions are analyzing to execute a more focused service delivery model to support a performance / reporting environment. You'll also learn how the White House, under President Barack Obama, will foster 3-1-1 programs across regional / jurisdictional borders a more seamless citizen experience. You'll also hear more examples of 3-1-1 in regions such as Halton, Ontario and New York City. The presentation will also include new findings from a Harvard University report that articulates 3-1-1 programs as vehicles to leverage data for stronger policy, financial and service delivery decisions.
Speaker - Michael Antash, Director Business Development, Public Sector, Oracle Corporation
Michael J Antash has over thirty years of public and private sector experience in all areas Information Technology. He is currently the Director of N11 Business Development for Oracle Corporation, Public Sector. In this capacity he is directing the efforts of sales, technology solutions, and business alliances related to 2-1-1, 3-1-1, 5-1-1 and 9-1-1 initiatives. For ten years prior to joining Oracle, Michael worked for the City of Houston, Texas as Director of Network and Telecommunications Management, 9-1-1, and The Municipal Television Channel. In 1999 he joined the staff of Houston Mayor Lee P. Brown, and served as 3-1-1 Project Director in implementing the City's centralized 3-1-1 Citizen Contact Center. In August 2001, the 3-1-1 Contact Center with an infrastructure to support 16 operating departments, and effectively handle over 2.5 million requests from the citizens of Houston. Michael has also assisted Albuquerque, Kansas City, Minneapolis, New Orleans, Charlotte, San Francisco, DeKalb County and Rockland County in developing and implementing 311/CRM solutions.
Speaker - Tom DeRosa, Solution Specialist, Public Sector, Oracle Corporation
As a Solution Specialist, Tom De Rosa works with public sector organizations to help them understand how they can leverage Oracle applications and technology to address their mission-critical information-management requirements. During his 21-year career at Oracle, Mr. De Rosa has held a series of progressively responsible senior management positions in the areas of enterprise applications sales and consulting. He has worked extensively with Oracle's suite of enterprise resource planning and citizen relationship management applications, taking a lead role in the development of strategic IT solutions for many large public-sector and private-sector organizations throughout Canada and the United States. Mr. De Rosa holds a Bachelor of Science degree in Mathematics and Computer Science from McGill University.
Virtual worlds allow learners a mediated first-hand experience that both retrieves a realistic context and feels remarkably like a real space for trainees. The result is that learners receive a true to life sense of their future work environments, while remaining securely within the classroom. In 2008, CBSA was faced with the challenge of increasing the amount of applied practice opportunities given to recruits during their training program. Recognizing the possible application of the virtual border for CBSA training, Loyalist College in Belleville, ON and CBSA forged a partnership to investigate the training potential within the government agency. The Loyalist/CBSA collaboration explored the value of using immersive virtual worlds to provide learners with additional practice to support learning, either through in-class role-plays, or via distance learning. In both cases, highly-realistic simulations could be offered to learners at a fraction of the cost of running real-life simulations. In addition to positive reactions from learners, there were marked increases in learner engagement, confidence, and skills retention. This presentation will provide an overview of the border simulation, its elements and operations. Both the student run experiences at Loyalist College and the new recruit orientation at CBSA results will be examined, demonstrating the tangible benefits of role-play within an applied learning context. Positive measurements from both experiences will reveal the inherent potentialities for similar training contexts to leverage these tools. Attend and see how this new style of learning interaction created an interactive role-play context to be used by border officers for its Customs and Immigration students.
Speaker - Ken Hudson, Managing Director, Virtual World Design Centre, Loyalist College
Ken is the Managing Director, Virtual World Design Centre, Loyalist College, where he over sees the creation of applied learning experiences. His recent Canadian border simulation demonstrated significant gains in learner retention and received widespread attention. He has collaborated with dozens of organizations and institutions through virtual worlds, including Harvard University, Brown University, and the U.S Department of State. Ken's work at Loyalist College was recognized in 2008 with the Colleges Ontario Innovation Award and the ORION Learning Award of Merit. Ken has a wide ranging involvement in new media projects. His recent work includes the California earthquake drill ARG"AfterShock," which was featured in both Time and Wired magazines, and an advisory role for a new youth oriented virtual world. He has several forth coming publications examining applied learning in synthetic environments. He was educated at the University of Toronto and at the Institute for the Psychological Study of the Arts (UF). He is a Senior Fellow at the Strategic Innovation Lab (sLAB), Ontario College of Art and Design, Toronto. Ken lives in Belleville, Ontario.
Leszek is currently Manager of Learning Technologies, Training and Learning Directorate at the Canada Border Services Agency. In his current role, he is responsible for e-learning and multimedia product development, corporate learning technologies, and e-learning standards development. He is actively involved in multiple government-wide e-learning partnerships and initiatives around the use of Web 2.0 tools to support organizational learning. He has over 10 years experience in learning and development in the non-profit, private and public sectors. Prior to joining the Public Service, he worked as as technical writer, global technical trainer and instructional designer at Nortel Networks. Since joining the Public Service in 2002, Leszek has worked at CCRA and CBSA as a learning consultant and training program manager. From 2004-2007, he led a project to redesign the CBSA recruit training program to include 4 weeks of collaborative online distance learning. He holds a B.A from the University of Notre Dame and a Master's in Educational Technology from the University of British Columbia. A former Olympian, Leszek resides in Ottawa with his wife and two children.
Delivering IT Shared Services across government is complex - nothing is ever stand-alone. There are differing perspectives, partnerships, ever-changing parameters and a volatile economy. All of this has had an impact in refining the approach to government-wide shared services and ensuring that the future IT environment evolves to meet future demands. The IT Shared Services Mashup identifies the components and puts it together - the people, the process and the technology. IT leaders from PWGSC and Health Canada will present the different approaches and perspectives to realizing the Government of Canada's IT Shared Services vision.
Moderator /Animateur (Animatrice) - Paul Hession, Director General, Real Property Technology Solutions, PWGSC
As Director General, Real Property Technology Solutions, Paul Hession ensures the successful delivery of IT solutions in support of Real Property Branch's business transformation initiatives. Paul joined the Information Technology Services Branch (ITSB) in August 2005, as DG, Information Communication Technologies, Major Crown Projects, Secure Channel, where he was responsible for providing expert professional leadership with respect to managing our relationship with Secure Channel partners outside the Government of Canada, such as provinces, territories and health services organizations. Following this assignment, Paul was appointed Director General, Service Transformation Initiative (STI), and led six partner organizations in establishing the IT Shared Services model. Paul began his career as an Engineer with the Department of National Defence and retired as a commissioned officer. Paul spent nearly 20 years in the private sector working with IBM Canada and as an Executive Officer for companies such as Gandalf Technologies Inc. and EDS Canada. He joined Agriculture Canada as the Director of National Computer Operations and has also performed Chief Information Officer (CIO) functions for both National Archives of Canada and Fisheries and Oceans Canada. Before joining PWGSC, he was with Canada Health Infoway where he held the position of National Executive, Partnerships and Alliances. Paul holds a Bachelor, Civil Engineering from the Royal Military College of Canada, Kingston, Ontario; a Master of Engineering from McGill University, Montreal, Quebec; and a Master of Business Administration from the University of Ottawa School of Management.
Panelist / Panéliste - Christine Payant, Director General, Product Management, ITSB, Public Works and Government Services Canada
Christine is Director General, Product Management, in ITSB. In this capacity, she is responsible for providing strategic direction, development and overall management of the IT Shared Services product portfolio, a key component of the Government of Canada's IT infrastructure strategy. Christine comes to ITSB from the Canada Border Services Agency (CBSA), where she was the Director General, Technology Services Directorate and Chief Technology Officer (CTO), Innovation, Science and Technology Branch. Throughout Christine's more than 30 years in the Public Service she has worked in various federal government departments at senior managerial levels including Citizenship and Immigration Canada, Treasury Board of Canada Secretariat, the Office of the Comptroller General of Canada and the Department of Finance, all primarily in the IM/IT discipline.
Panelist / Panéliste - Imran Mirza, Director General, Service Transitions and Major Projects, Public Works and Government Services Canada
Imran Mirza is the Director General for the Service Transitions and Major Projects Sector in the Information Technology Services Branch of Public Works and Government Services Canada. In this role Mr. Mirza is responsible for the transition of employees and IT business from Partner Organizations, as government moves to an enterprise-wide IT shared services model. In addition, he oversees Major IT Infrastructure Projects and works closely with the Service Management and Delivery Sector in its role to deliver operational excellence, across the Government of Canada.
Panelist / Panéliste - Jirka Danek, Chief Technology Officer, Public Works and Government Services Canada
Jirka Danek. As CTO, ITSS, Jirka Danek is entrusted with the important responsibility of helping to realize the IT vision for the Government of Canada. While his organization identifies and evaluates new technologies, Mr. Danek strategically maps those leading-edge capabilities to the government's current and future program and service needs. In his role as CTO, Jirka is a key contributor of the evolving plan for common GC IT shared services and in the enablement of IT Shared Services for clients such as Health Canada.
Panelist / Panéliste - Joe Da Costa, Health Canada
Rudy de Sa. As the CIO for Health Canada, Rudy de Sa is leading a bold, department-wide initiative to provide the IM/IT strategy, policies, infrastructure, tools and skilled personnel necessary for the Department to meet its program and services objectives. First with "The Way Forward" and now with Enterprise IT, Mr. de Sa is orchestrating a dramatic transformation of the alignment and delivery of IM/IT services across Health Canada. With the goal of "making a difference", on both departmental and Government of Canada levels, Rudy is helping to pave the way for enterprise IT Shared Services.
Panelist / Panéliste - John Rath-Wilson, A/Chief Operating Officer, Information Technology Services Branch, Public Works and Government Services Canada
John Rath-Wilson joined the Information Technology Services Branch (ITSB) at Public Works and Government Services (PWGSC) in November 2008 as Chief Operating Officer. In this role, John provides support to ITSB's Chief Executive Officer in focusing on the branch's mission, vision and strategic direction. John manages ITSB's day-to-day business operations and provides functional direction to the Directors General on operational matters across the Branch. Prior to this appointment, John worked in Service Canada's Operations Branch as Director General, Processing and Payments, and more recently as Senior Director General within the same branch. In the latter position, he provided executive oversight and functional guidance in the processing and delivery of over $70B in social benefits to Canadians. During his years at the Department of Human Resources and Social Development (HRSDC), John held various positions in the field of IT and led several major projects, such as the Information Communications Technology (ICT) Renewal, which is now used by PWGSC to provide integrated VoIP (Voice over Internet Protocol). He was also the Chief Technology Officer / Senior Director General of the Technical Services Directorate, where he established an informatics vision and the technology infrastructure for two organizations with approximately 26,000 employees. John was President of the Association of Public Sector Information Professionals (DPI) in 2007 and he currently serves on the DPI Board of Directors as Past President. He holds a Bachelor of Arts in Political Science from the University of Western Ontario and is also an Information Systems Professional and Certified Computing Professional. John is married with two children and has a passion for hockey, skiing, biking and running.
Patrice Rondeau is the Director General of the Service Management and Delivery Sector, Information Technology Services Branch (ITSB). In this capacity, he is responsible for day-to-day operations regarding the management of infrastructure, enterprise systems, and security operations. He also oversees solutions development and roll-out, facilitates a migration towards an integrated IT Shared Services environment and supports service management and operational excellence. In addition to his role as Director General, Mr. Rondeau is responsible for regional operations management integration and for ensuring that Regional Enterprise Executives provide client departments with the services they require from coast to coast. Mr. Rondeau, who joined ITSB in June 2007, has had a distinguished 20-year military career as an Aerospace Engineering Officer, which has allowed him to gain valuable experience in the successful development, implementation, and support of computer-based systems. During his time with Canada Post, he provided eBusiness leadership, oversaw discipline and process standardization for stabilizing Business Transformation delivered applications, enforced change control mechanisms, and established service level agreements with his client base. Most recently, as Vice President at Innovapost, he led the Retail, eBusiness, Market, Order to Cash, Sales, Customer Relationship Management, and Telephony portfolio responsible for Canada Post's Client Relationships, Business Development, as well as for Application Management and Development.
Please join us for a Special Reception and Keynote Presentation at GTEC 2009 on October 6 at the National Arts Centre. The networking reception begins at 4 PM, followed by the Keynote Presentation, Defining and Delivering Public Sector Leadership, the Hon. Thomas J. Ridge, President and CEO of Ridge Global LLC and a Senior Advisor to the State Government Practice, Deloitte at 5PM.
One of the world's most visible leaders, Tom Ridge understands that leadership, both individual and collective, requires that we think differently about its meaning and methods. Leadership, he believes, occurs at all levels, and requires more than position or title to drive people and organizations closer toward their goals. As the first U.S. secretary of homeland security and the world's first terrorism czar, no one knows more about the state and scope of international terrorism than Tom Ridge. In this dynamic Keynote at GTEC 2009, Tom Ridge will share what he learned about leading a merger, acquisition and start-up - the US Department of Homeland Security - within a blitzing 100-day time frame. Join Tom Ridge as he explains how he set about integrating business practices into a government organization and "branding" the new security department so that its message became part of the culture at large. In a substantive, good-humored discussion, this consummate leader will describe how to create teams that communicate clearly and quickly, and appropriately serve missions that will undoubtedly confront change, crisis and growth. Join tom Ridge for an inspiring perspective that can benefit any individual or team and propel both toward a more accomplished, strategic and focused future.
Speaker - Hon. Thomas J. Ridge, President and CEO of Ridge Global LLC and a Senior Advisor to the State Government Practice, Deloitte
Born in Pittsburgh's Steel Valley, Tom Ridge was raised in a working-class family in veterans' public housing in Erie, PA. He earned a scholarship to Harvard, graduating with honors in 1967. After his first year at The Dickinson School of Law, he was drafted into the U.S. Army, where he served as an infantry staff sergeant in Vietnam, earning the Bronze Star for Valor, the Combat Infantry Badge, and the Vietnamese Cross of Gallantry. He was one of the first Vietnam combat veterans elected to the U.S. House of Representatives and was overwhelmingly re-elected by Pennsylvania voters five times. Tom Ridge was then twice elected Governor of Pennsylvania. Known for his commitment to high standards and results, Governor Ridge delivered on his promise to make Pennsylvania "a leader among states and a competitor among nations." Governor Ridge's aggressive technology strategy helped fuel the state's advances in economic development, education, health care and the environment. Following the tragic events of September 11th, 2001, Tom Ridge became the first Assistant to the President for Homeland Security and, on January 24, 2003, became the first Secretary of the U.S. Department of Homeland Security. The creation of the country's 15th Cabinet Department marked the largest reorganization of government since the Truman administration. He is currently the president and CEO of Ridge Global LLC and a Senior Advisor to the State Government Practice at Deloitte and Touche LLP.
Minister Responsible for Crown Investments Corporation Provincial Secretary Minister Responsible for Information Technology Office Minister Responsible for Information Services Corporation Minister Responsible for Saskatchewan Government Insurance Minister Responsible for the Public Service Commission Saskatchewan Development Fund Corporation MLA for Kelvington-Wadena Minister Draude will outline the reasons why Saskatchewan has the hottest economy in Canada, and how the government's growth and innovation agenda in sectors like information technology are providing new and exciting opportunities in Saskatchewan. She will also provide a snapshot of some of the initiatives the government has undertaken internally to capitalize on new technologies and transform the way the Saskatchewan provides services to its citizens, business and other customers.
June Draude grew up on the family farm in the Spalding area, the second of six children. She credits her rural upbringing for the basis of her personal values - work ethic, common sense, and the importance of family and community. She believes that respect, responsibility, and pride in accomplishment are not only the words for individuals to live by, but government as well. Ms. Draude worked as a Nurse's Aide in the rural hospital of Spalding, assistant to the R.M. Secretary, as well as Secretary/Treasurer for a number of Conservation and Development Areas for 24 years. She married Martin Draude in 1967 and together they raised their five children. They operated a mixed farming corporation and later owned and operated a playground manufacturing business with more than 50 employees. They were also instrumental in starting Rose Bush Acres Bed and Breakfast. Before her election in 1995, Ms. Draude served as President of the Spalding Legion, President of the Watson Chamber of Commerce, Director of the Watson Economic Development Committee and Watson Economic and Diversification Co-operative. She was also the Vice-Chair of the Saskatchewan Research Council. Ms. Draude was one of the eight MLAs who founded the Saskatchewan Party. During her terms in opposition, she served as the Critic for Social Services, Youth, Culture and Recreation, Women's Issues, and First Nations and Métis Affairs. She also served as chair of the Public Accounts Committee, Vice-Chair of the Intergovernmental Affairs Committee and was a member of the Special Committee to Prevent the Sexual Abuse of Children through the Sex Trade. Ms. Draude was re-elected in 1999, 2003 and 2007.
Innovapost develops, maintains and manages Canada Post's e-commerce site, which is one of the largest in the country in terms of the number of visits and the volume of online transactions. One of the most important applications in Canada Post's online portfolio is the company's Electronic Shipping Tool (EST). With a peak load of up to CAN$1 million worth of transactions being processed per hour by the application, it must remain available 24x7. If customers experience downtime or slow performance, they may consider enlisting the services of a competing postal provider instead. The presentation will focus on how using technology for proactive application performance management has enabled Innovapost and Canada Post to:
* Improve capacity planning, therefore minimizing the need for investment in new technology
* Safeguard up to CAN$14 million worth of postal transactions every day
* Maintain customer loyalty
Speaker - Brent Kirwan, Senior Consultant, Solution Delivery, Innovapost Inc.
Brent Kirwan joined Innovapost in 2003, bringing over 15 years of experience spanning software development and support on Unix and Windows systems. Upon joining the company, Mr. Kirwan served in multiple roles required to insource Canada Post's "Electronic Shipping Tools" J2EE application, which serves to induct over 2.5 billion dollars per year of communication and distribution products. He continues to work in the eBusiness portfolio on EST and other J2EE applications. Prior to joining Innovapost, Mr. Kirwan was employed in the telecom sector with Nortel Networks and MetaSolv Inc, as well as years of consulting for clients such as Borland, RCMP, Department of Fisheries and Oceans, Statistics Canada, and Industry Canada.
The Treasury Board Secretariat has been working through its policy suite renewal initiative to clarify and simplify the mandatory and guidance instruments provided to institutions to enhance management and accountability across the Government of Canada. This session will provide an overview of recent policy development in the Security, Access to Information, Privacy Protection, Information Management and Information Technology policy areas and outline how these instruments will enhance the ability of institutions to have a more integrated and holistic management framework.
Speaker - Chuck Henry, Federal CTO and Senior Director, Information Technology Division, Treasury Board of Canada, Secretariat
In this role, Mr. Henry sets overall policy direction for the Government of Canada for the Management of IT and provides technology guidance to all IT organizations within the Government of Canada. Prior to joining the Treasury Board, Mr. Henry spent thirty years at IBM designing, implementing and consolidating large-scale systems ranging from legacy mainframe IMS, CICS, and DB2, systems to Websphere, SAP R/3, Peoplesoft and Siebel and including Mainframe, UNIX and Intel components. EDUCATION Bachelor of Engineering (Electrical) with Distinction from Carleton University.
Speaker - David Schwartz, Senior Director, Cyber Security Initiative, Security and Identity Management, Treasury Board of Canada Secretariat
David Schwartz is the Senior Director, Cyber Security Initiative, in the Security and Identity Management Division of the Treasury Board Secretariat. He is responsible for leading the development and implementation of Information Technology security policies and strategies from an enterprise-wide Government of Canada perspective. Mr. Schwartz has over 20 years of public sector experience and has a Masters in Public Administration from Queens University.
Speaker - Donald Lemieux, Executive Director, Information and Privacy Policy Division, Treasury Board of Canada, Secretariat
Donald Lemieux is the Executive Director of the Information and Privacy Policy Division of the Treasury Board of Canada Secretariat, where he manages the government-wide administration of the Access to Information Act and the Privacy Act, as well as the Government of Canada's proactive disclosure initiatives. Mr. Lemieux is a lawyer and a member of the Law Society of Upper Canada, specializing in federal information and privacy law.
Speaker - Kim Steele, Manager, IM Policy , Information Management Division, Treasury Board of Canada Secretariat
Kim Steele is the Manager of the Information Management Policy and Compliance Unit for the Chief Information Officers Branch of the Treasury Board of Canada Secretariat (TBS). As the Manger she is responsible for implementing the Policy on Information Management and supporting instruments. She is also responsible for developing policy compliance, monitoring, auditing and evaluation, and participates in development and implementation the GC IM Strategy. She holds a Master's Degree of Library and Information Science and a Bachelor Arts (Honours) degree in English Literature, both from the University of Western Ontario.
The city of Gatineau, through its Economic Development organisation, is responsible for attracting businesses to the city, with a more recent focus on information and communications technology firms, the knowledge industry. In order to successfully accomplish this mandate, DE-CLDG developed a strategic plan to orient its efforts towards two technology specialities, Information and Communications Technologies and Language Technologies. With the help of its prospecting team, DE-CLDG managed to attract dozens of ICT companies to Gatineau in its first two years of effort. These companies included a number of start-ups which found the city quite flexible in assisting them with their plans for starting a high-tech business or growing an existing company. Today, the Gatineau region can count over 60 technology companies on its territory. In 2007, DE-CLDG, along with its government partners, launched the Language Technologies Research Centre (LTRC), an incubator for companies and public organisations working on advancing this field in the Gatineau region. Today, the LTRC houses a number of companies and researchers all specializing in language technologies such as automatic translation software or document management. The LTRC is located at the Université du Québec en Outaouais (UQO). DE-CLDG is continuing its efforts by participating actively in the technology sector activities of the National Capital Region through its implication with programs such as the Lead-to-win program at Carleton University.
Speaker - Jean Ricard, Economic Development Advisor, City of Gatineau
Mr. Ricard is a Senior Business and Technology Consultant with over 35 years experience in the IM/IT services industry. He has held increasingly more senior roles in a number of public and private organisations and has conducted assignments ranging from systems analysis and development to strategic systems planning and organizational planning. He has a strong business sense and excellent organizational and communications skills and has over 20 years experience in organizational change / business transformation, IM/IT strategic planning, business case / plan development, facilitation, project management, and process review and design. Since January 2009, he has been helping the city of Gatineau's Economic Development team in locating and attracting technology companies to the region. He works very closely with all government organisations in providing accurate information regarding incentives available for companies relocating to Quebec and in particular to the city of Gatineau.
Cloud computing is very much in vogue, and CIOs are receiving the message loud and clear from everywhere: "it's the wave of the future!" Yet everyone seems to have a different idea of what "it" actually is. The lack of a clear definition has not discouraged large organizations like Google, Microsoft, IBM, and Amazon from investing heavily in cloud computing. Vivek Kundra, the new U.S. Federal CIO, recently held a summit on the subject. The definition may be unclear, but what is clear is that cloud computing has the potential to profoundly impact the way governments do business, and the question is not "if", but "when". This panel will explore the many exciting opportunities for working in the cloud and address some of the challenges we face to do it right.
Moderator /Animateur (Animatrice) - Ron Surette, Director General, Business Intelligence and CIO, Atlantic Canada Opportunities Agency
Ron has considerable experience in the area of business transformation, information management and information technology, in both the private and public sector. During his 20 years in the public service, he has worked in various roles related to IM/IT for the Government of Canada. Ron has successfully led several innovative development projects that have made use of new and evolving technologies for solving complex business problems. Before joining the Canadian public service, he worked as a University Professor, an Information Systems Consultant and he also established a training institution that focused on providing managers with knowledge on the use of information systems. His current area of focus is on enterprise architecture, Web 2.0, Cloud Computing and Service Oriented Architecture (SOA) as they relate to case management systems.
Panelist / Panéliste - Bill McGee, Senior Director of Product Development, Trend Micro
Bill McGee is senior director of product development at Trend Micro and came to the company through its acquisition of Third Brigade, where he was founder and VP of Products and Technology. Under Bill's technology leadership, Third Brigade emerged to the forefront of the virtualization security market with comprehensive solutions addressing security and compliance requirements in virtualized dynamic datacenters and cloud computing environments. Prior to joining Third Brigade, Bill was Senior-Vice President of Product Development at Entrust for over six years and was part of the founding team which created Entrust as a spin-out from Nortel Networks. While a member of the cryptographic systems group at Nortel Networks, Bill did pioneering work applying public-key technologies to communication systems. Bill McGee has a B.A.Sc. (Electrical Engineering) from Queen's University and has completed the Stanford Graduate School of Business Executive Program for Growing Companies.
Clair has over 15 years experience architecting and implementing high-performance and highly available system infrastructures. Clair has been with VMware for 5 years architecting VMware Infrastructure solutions for enterprise customers. In his current role of Americas vCloud Architect, Clair is responsible for helping enterprises and service providers architect and build next generation datacenters and move to cloud based services.
At TELUS, Roberto Depani leads the Information Technology and Collaboration Solutions business unit which is focused on IT infrastructure and operations outsourcing and all client facing applications that enable worker productivity, collaboration and information exchange, across Canada. Roberto joined TELUS from Campbell Soup Company in New Jersey. He was Vice-President of Global Applications and Enterprise Initiatives. Among his accomplishments were the design and development of the company's global applications architecture, Global SAP deployment, as well as the implementation of shared services organizations for Finance & Accounting and Application Support functions. Roberto also worked in Belgium for a number of years as CIO of Campbell Europe & Emerging Markets where he worked to advance regional and global functional strategies and standards for IT.
The term "social" - has entered our vocabulary in a very new way over just the last couple of years. Social networking, social computing, social software - but what does this really mean in a professional business environment - especially in a regulated and risk-adverse organization such as a government department facing security, compliance and records management obligations. Is "social" just fun and games? Is it a productivity and time killer? Or does it introduce a lost element of the work environment that's been stifled by the office automation projects of the late 20th century? That people are best suited to work and live in communities is not new: ancient philosophers stated simply that because of the gift of language, people would naturally form homes, villages, cities and states. The "Social Workplace" is an ideal expression of 2.0 technologies to connect people with their peers and with critical content and information. Culturally, it helps break down hierarchical and administrative barriers to innovation and idea exchange among rank and file employees. Technologically, it introduces simpler content creation and communication tools and uses the Web to bridge geographical and generational gaps. Attendees should:
*Come prepared to contribute to a discussion about what "social" should or should not be in the public sector workplace
*Think about characteristics of successful and unsuccessful team projects and whether a social element helped or hurt the collaborative effort
*Consider the potential for high performance in government by adopting leaner, simpler , social tools for team collaboration.
Speaker - John Myers, Vice President and General Manager, Communications Solutions Group, Open Text Corporation
John Myers graduated from the University of Toronto in 1980 with an Honours B.Sc. in Computer Science and began working in software development for Nortel Networks in their downtown Toronto research lab. He progressed through various technical and business leadership positions including the role of General Manager of Nortel's worldwide Messaging business unit. John joined Centrinity in 2001 and was the CEO there when the company was acquired by Open Text in 2002. Now the General Manager of the company's Communications Solutions Group, John works out of Open Text's office in Richmond Hill, Ontario.
This session examines the growing role of SAML 2.0 in global eGovernment today, and introduces emerging identity specifications and standardized business and process frameworks to demonstrate the potential eGovernment applications of tomorrow. The presentation begins with a review of the global eGovernment Special Interest Group formed by Liberty Alliance in the summer of 2007. The presenter will review highlights of SAML 2.0 eGovernment case studies from the United States, New Zealand and Denmark to demonstrate how governments are leveraging SAML 2.0 to deploy secure and privacy respecting federated identity-enabled applications and services. In October of 2007, the US Government Services Administration (GSA) mandated that all vendors interested in participating in the US E-Authentication Program must first pass Liberty Alliance SAML 2.0 interoperability testing. Gartner followed this move by publishing, The U.S. Government's Adoption of SAML 2.0 Shows Wide Acceptance where Gartner states, "SAML 2.0 has become the de facto federation standard across industries." The session will detail the Liberty SAML 2.0 interoperable testing program so that participants understand how important proven interoperability of vendor products is to the wide scale deployment of identity solutions. The presenter will provide an update on the SAML 2.0 eGovernment profile currently in development within the eGovernment Special Interest Group and will overview how the Liberty Interoperable Program is evolving to offer testing for the new specification. The session will go on to look at other emerging identity specifications such as OpenID and Information Cards that are currently gaining traction in the government sector as user-centric and Web 2.0 applications become more popular among all demographics. The presentation will include a review of the "venn of identity," which highlights the functionality of varying specifications so that attendees understand opportunities associated with multi-protocol identity-enabled government applications. But as governments look at social networking and Web 2.0 applications, they are also looking for solutions to address the potential security and privacy risks associated with these emerging technologies. An overview of the policy-based Liberty Alliance Identity Assurance Framework (IAF) will demonstrate how governments are more easily addressing the business, process and trust challenges involved in establishing and expanding identity federations based on the four standardized identity assurance levels outlined in the IAF. With adoption growing across vertical sectors, the IAF is poised to become the common trust framework to which all identity services - regardless of protocol choice - will be required to comply to, making it the right requirement for eGovernment 2.0 "Mashups." In its December 24, 2008 report, Take the Best, Leave the Rest for Identity Federation Governance and Controls, Gartner recommends, "Use the Liberty Identity Assurance Framework as a starting point for establishing federation governance agreements." The session will close with an overview of how the global identity community is collaborating to move the wide scale deployment of trusted interoperable identity enabled applications - across all industries and fixed and mobile networks --forward. Attendees will have opportunity to learn how to get involved in new initiatives that are shaping the future of digital identity management.
Brett McDowell is Executive Director of Kantara Initiative. He has spent the past 7 years fostering the development and global adoption of federated identity standards. He has held senior positions with ICT industry consortia since 1998 including Liberty Alliance, Open Mobile Alliance, VoiceXML Forum, IMS Global Learning Consortium and the SyncML Initiative.
Information Services Corporation of Saskatchewan, a provincial Crown corporation, takes a commercial approach to delivering government services. With a vision to deliver information management, services and solutions, ISC is leveraging its capabilities and capacity to extend its services beyond the core registry services it provides to collaborate with Saskatchewan's government ministries and business customers to identify, build and deliver new services. In this session we will discuss ISC's evolving business model, providing examples of new services, and review ISC's success criteria and the lessons it has learned.
Speaker - Pamela Fiske, B.Admin., Director, Product Marketing, Information Services Corporation of Saskatchewan
As the Director of Product Marketing, Ms. Fiske is responsible for managing the development and evolution of ISC's portfolio of customer focused products and services. With an excellent track record in facilitation, research analysis, strategic planning and product development, she provides leadership to a team of product managers who have over-all responsibility for the commercial success of each of ISC's lines of business.
Tim O'Reilly's definition of web 2.0 focuses on the use of the network as a platform. While the adoption of wireless devices is generally regarded to be the technology trend of the decade, are governments truly leveraging the potential of wireless convergence for internal and external services? Wireless has also changed the nature of how organizations and individuals work, making us more connected, informed and collaborative. New services such as cloud computing, Web 2.0 and open applications have pushed the consumer to expect far more from businesses and governments. That gap will only grow unless governments embrace these technologies for increased performance, efficiency and citizen engagement. As governments become fully engaged users, they will be in a much better position to meet the expectations of increasingly connected citizens. Join us as we explore what could be and what should be, as well as the policy choices that must be made to leverage the full benefits of convergence and wireless working.
Moderator /Animateur (Animatrice) - Dawood Khan, Partner, Red Mobile Consulting
Mr. Khan is a seasoned wireless industry veteran with over thirteen years of experience with global vendors and wireless operators in engineering, sales, and executive and strategic management consulting. He brings applied vision in competitive services and product development, sales, product management and marketing through working with leading global operators and vendors. His strengths lie in directing cross-functional teams to address business drivers through effective technical solutions, and builds on success in people management, recruitment, coaching, project leadership and encouraging innovative thinking. He holds a Masters Degree in Electrical Engineering from Columbia University, N.Y., and sits on multiple Industry Committees, including the Canadian Wireless and Telecommunications Association's (CWTA) next gen. mobile content and services committee and the CWTA's trade council. Dawood Khan's Specialties: Wireless & data; CDMA, UMTS, Broadband wireless, EVDO/DV, HSDPA, WiMAX; LBS, MMS; video/multimedia, RF, AA; mCommerce; SDP, FMC, IMS/MMD, Handsets Management Consulting & Strategy, Product Mgmt. - SWOT, product placement & roadmap, price, positioning, timing, value prop, business case, competitive & industry analysis, partner management; Sales; Contract Negotiations
Panelist / Panéliste - John Hewie, Principal Systems Engineer, Microsoft Canada
John Hewie is a Principal Systems Engineer with Microsoft Canada. In his role, John has national responsibility for Military and Defence solutions and has worked exclusively with one of Canada's largest enterprises, Dept of National Defence for the past six years. John previously held the role of Principal Consultant with Microsoft Consulting Services and was involved in many private and public sector technology projects for a variety of organizations providing software development, software architecture, and problem resolution consulting services. John holds a Computer Science diploma from Algonquin College and is a Microsoft Certified Trainer.
Panelist / Panéliste - Mark Lang, Executive Director, Flexible Work Styles, TELUS
Mark Lang, who has spent the last three and a half years as a Senior Director of Human Resources at TELUS, is the architect of our Flexible Work Styles program and has helped us build the strategy to enable work when and where it is most effective while also partnering with our EVP of Corporate Affairs. Prior to joining TELUS, Mark spent three years at Capital One Financial as a Senior Human Resources Consultant where he was the HR lead on their Future of Work effort and partner to the Senior VP of US Card. Mark's career has also seen him as the Director of HR for Telemedia Radio and as the Senior Manager of Enterprise Strategic Projects at Hudson's Bay Company where he created and launched the retail chain "Home Outfitters". Mark is now taking his knowledge and the TELUS experience to customers with the goal of enabling Canadian organizations to embrace the changing nature of work and help Canadians effectively manage the "life of work".
Tyler Cashion is a Technology Generalist with a 22 year career that spans the Television, Computing and Telecommunication Industries. After being recruited by Intel Corporation in 1995 to develop and manage their Canadian VideoConferencing operation, Tyler eventually became Intel Corporation's Senior Strategist for Telecommunications where he developed the strategies by which Intel engages Telecommunications Industry worldwide. Tyler resigned from Intel Corporation in August 2003 to create Sesame Networks Inc. which developed into a Founding Partnership in AirRoamer Inc. In 2005, Tyler also began pursuing another entrepreneurial aspiration as the Founder & Chief Operating Officer of Enduria Wireless Solutions (formerly FirstComm Wireless) which builds Wireless Networks, Wireless Data Systems and Wireless Security Systems for the Canadian Federal Government and the Ottawa Business Market.
Why have 40,000 applications been developed for the Apple iPhone by independent developers while other phones have to develop their own applications? Why are there thousands of mashups for Google Maps, but only hundreds for any other web mapping platform? Why are there hundreds of third party applications for Twitter? Becoming a platform that enables the success of others is the secret sauce of Silicon Valley success. This talk addresses the question: how does government itself become an open platform that allows people inside and outside government to innovate? How do you design a system in which all of the outcomes aren't specified beforehand, but instead evolve through interactions between the technology provider and its user community? How can open data, broadband stimulus, and other government technology initiatives spark innovation? How can we create web applications that become ever more useful through a virtuous circle of contributions from their users?
Speaker - Tim O'Reilly, Founder and CEO, O'Reilly Media Inc.
Tim O'Reilly is the founder and CEO of O'Reilly Media, Inc., thought by many to be the best computer book publisher in the world. O'Reilly Media also hosts conferences on technology topics, including the Web 2.0 Summit, the Web 2.0 Expo, the O'Reilly Open Source Convention, and the O'Reilly Emerging Technology Conference. Tim's blog, the O'Reilly Radar, "watches the alpha geeks" to determine emerging technology trends, and serves as a platform for advocacy about issues of importance to the technical community. Tim is an activist for open source and open standards, and an opponent of software patents and other incursions of new intellectual property laws into the public domain. Tim's long-term vision for his company is to change the world by spreading the knowledge of innovators.
How do you reduce the number of vehicles on highways by 20%? Have workers telework 1 day a week. For every 100 workers in a government department that telework one day a week, the department achieves a savings equivalent to a forest the size of five football fields. This session will discuss legislation being introduced in the United States to increase teleworking among federal workers: http://sarbanes.house.gov/release_details.asp?id=73. Tools such as videoconferencing establish trust and clear communications by leveraging presence, instant messaging, unified messaging, wikis, and other collaboration tools. Delivering access, security, quality, and ease-of-use is no small challenge. This presentation will explore how governments can use video conferencing and Web 2.0 solutions to reduce unnecessary travel and provide effective telecommuting options. In this session, government participants will:
* Understand their impact on the environment...Calculate Their CO2 Footprint
* Increase their awareness of green issues...Get Access to a Green Quiz
* Do more by getting their workplace involved...www.seegreennow.com
* Learn how other governments and organizations are taking action...Hear Success Stories
Speaker - Sean Lessman, CTO Americas Public Sector, TANDBERG
Sean Lessman is Chief Technology Officer of TANDBERG's Public Sector practice, TANDBERG being a leading global provider of visual communication products and services to the federal and state and local government, education and healthcare markets. His current focus is on technology alliances, mergers and acquisitions and collaborating with TANDBERG research and development to develop future products. He also participates in industry speaking opportunities, online discussions about the industry, and interfaces with industry analysts. He brings together a wide range of experiences, holding various positions over his 14 years of working in communications, from Sales Engineering, Director of Customer Services for North America, Manager of Product Support for EMEA (Europe, Middle East, and Asia), Director of Technical Alliances and currently CTO of TANDBERG's Public Sector. Sean holds a Bachelors of Science in Electrical Engineering and a MBA from Virginia Tech.
The Rotman-TELUS Joint Study on Canadian IT Security Practices was developed and written in research partnership with the Rotman School of Management at the University of Toronto. The first study was published in 2008, and has been widely recognized for providing a better understanding of the state of IT security in Canada, across industries, provinces, and businesses with 100+ employees. New in 2009, the study will include a special focus on security topics within Canadian government organizations. At GTEC 2009, the preliminary results from the 2009 Rotman-TELUS study data will be presented. The results will highlight the security initiatives and behaviours that distinguish Canada's top performing organizations in government from the rest. Additionally, the presentation will discuss the threats and challenges Canadians organizations are struggling with most. The topic areas include:
* IT Security Governance Issues
* Security of Applications
* IT Security Budgets
* IT Security and Information Security Breaches
Speaker - Alan LeFort, Director of Product Management, Security Solutions, TELUS
Alan LeFort is the Director of Product Management at TELUS Security Solutions. Alan has responsibility for the development and marketing of all managed security services, professional services and technology integration services. Alan brings a strong understanding of security, having held senior delivery, development and product management roles at a leading security management vendor where he conducted and applied research in the areas of security event correlation and performance measurement of security controls. Additionally, Alan has taught several courses on security at the University of Toronto, involving technical and business issues.
Speaker - Walid Hejazi, Professor of Business Economics, Rotman School of Management
Walid Hejazi is a Professor of Business Economics at the Rotman School of Management at the University of Toronto where he regularly teaches Canada's current and future business leaders in the MBA and EMBA programs. He has published extensively in more than forty business journals and publications. In keeping with the spirit of Rotman, Walid balances his research activities by helping many of Canada's leading organizations leverage research to decide new strategies and initiatives. Walid has also consulted for several branches of Canadian government, on diverse themes such as the competitiveness of the Canadian economy and international trade. He is currently editor-in-chief of a study being prepared by the Department of Foreign Affairs that measures gains from a closer economic partnership between Canada and the EU.
Somewhere in an office, a long serving public service manager is saying about this ?new' generation: "Web 2.0? Social Networking? Facebook? Changes to the social fabric of the Canadian Public Sector? This person wants to be working from home? This person has a serious lack of attention to detail? This person's writing skills are not up to par, our writing skills were much better in our time! Younger people seem to not have the same sense of loyalty to an employer. Why do these young people have such a sense of entitlement?" Somewhere in a cubicle, a fairly new public service officer is having lunch with his friends: "Why does this take so long to figure out? The benefits of acting on this opportunity actually outweigh the risk? I just don't understand this place! Why can't I instant message instead of using email? I love the fact that I can't use the internet to work!... LOL, BTW, TTYL, NP, etc. Can you believe he/she couldn't do this with MS Project? Sounds good for this weekend, send me a Facebook." Both these diametrically opposed viewpoints will be examined throughout this session. The format used for this session will be one of engagement and proactive discussion, not a presentation. Topics covered will range from the arrival of new technologies in government, the impact on the ?old' and the ?young' generations, what impacts these technologies and practices have on existing policy suites and socially established practices, how these technologies are challenging existing government legislated frameworks, as well as what this 2.0 crave really means in attracting new generations. Oh yes? and this session is delivered by that ?new' generation? so bring your bberries so we can text instead of talk.
Speaker - Alex Benay, Director, Customer Enablement , Canadian Public Sector, Open Text Corporation
Alex Benay has close to 10 years of experience in the information management domain, ranging from policy and program management to solutions development and implementation. Having spent the first 8 years of his career in the Canadian Federal Government in such organizations as Library and Archives Canada, Natural Resources Canada and the Canadian International Development Agency as Director IM, Alex has recently joined Open Text as Director of Customer Enablement, where is responsible for ensuring technology and IM successes within the Open Text client community across Canada.
Jurisdictions around the world are looking to provide their IT services in the most effective and efficient manner possible. This presentation looks at the challenges and opportunities of consolidating services under a single delivery agency.
Speaker - Richard Murray, Executive Director, Corporate and Strategic Services, Saskatchewan Information Technology Office
Richard Murray has served in various IT positions with the Government of Saskatchewan for more than 20 years, including Chief Technology Officer and Executive Director of Policy and Planning for the Information Technology Office. He is a former small businessman, operating his own computing firm in Regina for eight years.
This presentation showcases a citizen-centric framework for the adoption and use of e-Government services. The framework is based on an in-depth research investigation of the factors affecting successful community municipal portal diffusion at five community municipal portal sites in the Province of Ontario, Canada. In total, 1,753 end-users completed a web survey that polled end-user uptake and perceptions of these portals. A structural equation analysis of the survey data suggests that information quality plays a critical and central role in influencing a person's use of a community municipal portal site. Other end-user perception factors such as Internet trust, portal trust, perceived ease of use, compatibility, and relative advantage also had influencing effects on a citizen's decision to utilize a community municipal portal. Further, descriptive analysis of the end-user survey data identifies key end user demographics and behaviours associated with users of these e-Government sites. For instance, portal usage is low and end-users tend to comprise a narrow demographic (i.e., middle-aged, well-educated, predominantly female, financially comfortable, and Internet savvy users). Overall, this paper evaluates the adoption and use of e-Government services from a citizen perspective. Recommendations for practitioners and contributions to existing models on e-Government service uptake also are made.
Speaker - Dr. Brian Detlor, Associate Professor, McMaster University
Dr. Detlor is an Associate Professor of Information Systems and Director of the Ph.D. program at the DeGroote School of Business at McMaster University in Hamilton, Ontario. He conducts research in the areas of electronic government, business information literacy, and portal adoption and use. More information about Dr. Detlor can be found at http://www.business.mcmaster.ca/IS/detlorb/.
Speaker - Umar Ruhi, Lecturer, University of Ottawa
Umar Ruhi is a Lecturer at the Telfer School of Management at the University of Ottawa and a doctoral candidate at the DeGroote School of Business at McMaster University. More information about Mr. Ruhi can be found at http://www.umar.biz/.
Bringing knowledge and people together for innovation in the service of Canadians: GCPEDIA, GCCONNEX, GCINNOVATION This panel will describe and discuss key collaboration initiatives that have engaged and enabled the GC community.
Speaker - Chuck Henry, Federal CTO and Senior Director, Information Technology Division, Treasury Board of Canada, Secretariat
In this role, Mr. Henry sets overall policy direction for the Government of Canada for the Management of IT and provides technology guidance to all IT organizations within the Government of Canada. Prior to joining the Treasury Board, Mr. Henry spent thirty years at IBM designing, implementing and consolidating large-scale systems ranging from legacy mainframe IMS, CICS, and DB2, systems to Websphere, SAP R/3, Peoplesoft and Siebel and including Mainframe, UNIX and Intel components. EDUCATION Bachelor of Engineering (Electrical) with Distinction from Carleton University.
Mr. Adams is a senior executive with over 3 decades of experience helping public sector organizations succeed. Has consistently met and exceeded expectations at the highest levels of government and the private sector. Demonstrated ability to combine visionary, strategic, financial, technology and tactical expertise in complex environments to produce results and strengthen each organization engaged with. His key accomplishments and focus include: - Strategic Performance and Risk Management - Complex Public Sector Strategies/Models - Planning and Execution Integration - Executive Management coach and collaborator - Common Sense Practitioner - Innovation Management and Adoption Mr. Adams co-founded and is the Managing Director of PubliVate, A Collaboration and Innovation Managment (CIM) company focused solely on the public sector. PubliVate helps public sector organizations achieve significant policy, program, community, and performance benefits by using proprietary CIM processes and tools to leverage and grow our clients collective ideas and knowledge.
Speaker - Jeff Braybrook, TBS, Treasury Board of Canada Secretariat
In my role as Senior Director, Community Engagement and Oversight, I help set overall policy direction for the Management of IT in the Government of Canada and provide technology guidance to IT organizations within the Government. My specific responsibilities include the Management Accountability Framework (MAF) Area of Management for the Effectiveness of IT Management, establishing government-wide policy guidance on Web 2.0 social networking tools and Green IT policy development.
Speaker - Thomas Kearney, Senior Director, Applied Collaborative Tools, Organizational Readiness Office, Treasury Board of Canada, Secretariat
Thom uses his broad vision and extensive experience to enable the alignment of the business of the Government of Canada with the goal of Achieving ?Coherent Government by Design'. Thom is a passionate believer in finding real solutions to real problems. With proven skills such as strategic planning, program and project management he is an experienced designer of marketing systems and integrated communications. Known as a change agent and problem solver he is a provocateur with more than 25 years experience in communications, education, and consulting. Thom Kearney is a Senior Director in the Alignment & Interoperability Division (AID) within the Chief Information Officer's Branch (CIOB) of the Treasury Board of Canada Secretariat. Thom leads the group responsible for helping to build GCPEDIA, an easily accessible collaborative workplace for public servants.
Service mashups in Government are creating new services and products by combining distinct and disassociated information resources. They provide for greater, easier and innovative ways to deliver information on government services and program delivery to Canadians. And can strengthen engagement in a modern democratic process by the effective use of mashups that capitalize on the deployment of methodologies, tools and techniques to support effective decision-making, development of policy and the delivery of programs and services to Canadians. This session would explore the impacts of service mashups on the operations of government and will focus specifically on three areas:
* Impacts and issues that service mashups have on existing and future regulatory instruments and processes.
* What governance types need to be developed to enable service mashup environments, for activities such as IM/IT, RK and Service delivery?
* How can service mashups present opportunities and challenges to integrate domain specific information and provide interoperability between RK, IM/IT, Intellectual Property, Security, Access and Privacy.
Speaker - Brian Thurgood, Senior Project Manager, Digital Office Division, Government Records Branch, Library and Archives of Canada
Brian Thurgood is currently a Senior Project Manager for the Digital Office Division, Government Records Branch of Library and Archives of Canada. The focus of his work has been on innovative recordkeeping practices, records management standards, and approaches, digitization, digitization standards and practices, digital preservation management and trusted digital repository projects. He has also been involved in digital collection building and large-scale digitization efforts by the Library and Archives Canada. Mr. Thurgood has published and presented extensively on various topics related to recordkeeping, digital preservation management, digitization, conservation/preservation, and the use of information technology as services for records management and recordkeeping.
Speaker - Geneviève Allard, Director, Government Operations Division, Library and Archives Canada
Geneviève Allard is the director of the Government Operations Division at Library and Archives Canada. She has been at LAC for nine years, working with government records first as an archivist and then as a manager, in the Web area as well as in the Government Records Branch. Geneviève and her team played a key role, working with Treasury Board Secretariat, in the development of the Recordkeeping Directive and subsequent consultation process.
Speaker - Pierre Desrochers, Senior Research Analyst, Strategic Office, Library and Archives Canada
Mr. Desrochers is a Senior Research Analyst in the Strategic Office at Library and Archives Canada where he assists government departments in implementing recordkeeping (RK) and for developing business solutions on Government of Canada wide recordkeeping issues.
Given the realities of the world in which governments provide services today, any discussion of a major international event such as the upcoming Olympic and Para Olympic Games in 2010 in Vancouver inevitably leads to discussions over security. There are those who know what is going on in preparation for the Games and the continued safety of the communities surrounding the Games. And there are many who would like to know but for obvious reasons those charged with security of the Games and the surrounding communities cannot and should not discuss specific plans beyond those who need to know. Many of the organizations engaged in the integrated partnerships for public safety and security are working hard and innovatively to leverage their learning's up to and through this event for future undertakings. There are lessons to be taken from their experiences as they plan to positively impact the security and safety of the Games themselves but also the future of major events in Canada for the future. Indeed, beyond these major events, lessons to be learned will no doubt spill over into day to day application for community safety across Canada and perhaps elsewhere, in the future. We will hear from three organizations that are directly involved as stakeholders in the integrated planning for community safety and public security at the Games and learn how they intend to leverage this great opportunity for the future. Using the mashup framework of the GTEC Conference we will ask the panelists to explain how they have tackled this issue and how, through that process, they create sustainable service innovation for the future.
Moderator /Animateur (Animatrice) - John Neily, PCIP, A/Commr. (Ret'd), RCMP, JD Neily Consulting Ltd.
Principal - JD Neily Consulting Ltd. John is a recently retired executive leader of the RCMP and acts as a senior consultant and advisor to a variety of organizations by providing advice and counsel on matters of strategic policy development as it relates to national security and public safety. John's experience at the local, provincial, federal and international levels in diverse operations and leadership positions provides the Centre an opportunity to leverage that experience and to work with other senior public safety officials and private sector executives in this specialized area of Canadian communities as the Centre sets and executes its future agenda. John has taken a keen interest in ensuring that lessons learned are not only identified but used to leverage change for the future. A great deal of his work focuses around facilitation of future directed processes for effective and efficient resilience of organizations and individuals in this complex world.
Panelist / Panéliste - David McMahon, Strategic Adviser, National Security, Bell Canada
David McMahon has an honours degree in computer engineering from the Royal Military College of Canada and has spent the last 25 years with the military, intelligence and security community both in the public and private sectors. Dave is a widely published author on the subject of the Cyberthreat, proactive cyber defence and critical infrastucture protection. Dave McMahon is currently the strategic adviser on National Security for Bell Canada, and author of the 2010 Olympic threat risk assessment.
Panelist / Panéliste - Gurdeep Singh, Planning, Advanced Diploma GIS, Portfolio Manager, Emergency Management and Public Safety, GeoBC, Spatial Analysis Branch, Integrated Land Management Bureau (ILMB)
As a Portfolio Manager, Emergency Management and Public Safety, Gurdeep Singh is responsible for providing a cross-government service to enable the integration of geospatial aspects of various public safety plans, programs and services to prepare for, respond to and recover from all-hazard emergencies and disasters. Portfolio Manager plays a major role in the preparation of strategies, plans and operational procedures related to major planned events like 2010 Olympics and ensures that an effective interface amongst security, intelligence and public safety agencies is maintained. He is also responsible for development and maintenance of partnerships amongst various agencies representing the private sector and governments at all levels. Gurdeep holds Master of Science in Planning from Dortmund, Germany, Advanced Diploma in Geographic Information Systems from British Columbia Institute of Technology, and a Certificate in Project Management from the University of British Columbia. Gurdeep is actively involved in the Urban and Regional Information Systems Association (URISA) activities both at local chapter and the national organization.
Panelist / Panéliste - Lieutenant-colonel Colin Murray, Project Director, Major Events: Coordinated Security Solutions (MECSS), Defence Research and Development Canada
Colin is a graduate of Canada's Royal Military College. He earned his pilot wings with the Air Force in 1985, and progressed through numerous operational and instructional flying tours that spanned the Cold War to the war on terror. Colin has held progressive leadership positions, including time on the Joint Staff where he led the Air Force's strategic operations planning team through several national and international operations. Colin retired from the Regular Force in 2006 and joined Canada's Centre for Security Science, which was created to support Public Safety Canada and is managed through Defence Research and Development Canada. In this role, Colin directs an initiative designed to enable the reduction of security risk associated with the Vancouver 2010 Winter Olympics and future Major Events, through the coordinated application of science and technology. Colin remains a member of Canada's Reserve Force and is completing a Masters in Disaster and Emergency Management with Royal Roads University.
GTEC 2010 and the theme of "Managing Risks: Key to High Performance Organization" Since it began 17 years ago, GTEC has always focused on serving Canadians better through information and technology. In the early years, creating high performing networks meant automating government processes and delivering more efficient services on-line. Governments in Canada were early leaders in "e-government": delivering services to Canadians on-line. Today, consumers are demanding open access to government services, data and processes because collaboration is becoming a common feature of their business lives and social networks. The relationship between citizens and their governments has changed. While the world is becoming more open, governments are managing service delivery under the lens of public accountability and transparency. Are we at a crossroads, or can governments be open and collaborative while maintaining public accountability? If so, then what are the policy vehicles available to serve Canadians better within this new paradigm? Looking forward, what are the key components of high performing public sector organizations? Most governments maintain their own performance management and accountability frameworks, but how will performance be measured by citizens who are increasingly connected and informed.
Chair / Président(e) - Michelle d'Auray, Secretary of the Treasury Board, Treasury Board of Canada, Secretariat
On July 16, 2009, Prime Minister Stephen Harper announced the appointment of Michelle d'Auray as Secretary of the Treasury Board, effective July 20, 2009. Ms. d'Auray was Chief Human Resources Officer at the Secretariat since March 2, 2009. Previous to that, Ms. d'Auray was Deputy Minister of Fisheries and Oceans since August 2007, where she was responsible for developing and implementing policies and programs in support of Canada's scientific, ecological, social and economic interests in oceans and fresh waters. She also served as President of the Economic Development Agency of Canada for Quebec Regions (EDC) for three years. During her mandate at EDC, she worked on the development and the implementation of a law that created EDC, reformulated the strategic orientations and revised the programs. Ms. d'Auray has held numerous management positions in various federal departments and agencies, including the Treasury Board Secretariat, where she headed the Government On-Line Service Improvement initiative, and Canadian Heritage, where, as Assistant Deputy Minister of Strategic Management, she was responsible for planning, policy coordination and research, international and intergovernmental affairs, and public affairs. As well, Ms. d'Auray was Director of the Government of Canada's Task Force on Electronic Commerce at Industry Canada, and led the department's Communications Division (1996-1997), set up and headed the Privy Council of Canada's Intergovernmental Communications Secretariat (1994-1996), and directed the National Film Board of Canada's Corporate Affairs, Distribution and Communications Division (1990-1994).
Carole Swan was appointed President of the Canadian Food Inspection Agency (CFIA) effective June 4, 2007. As President of the CFIA, Ms. Swan is responsible for carrying out the Agency's mandate to safeguard Canada's food supply and the plants and animals upon which safe and high quality food depends. Prior to joining the CFIA, Ms. Swan served as Senior Associate Deputy Minister, Industry Canada, a position she was appointed to in June 2006. During her career in the federal public service, Ms. Swan held other senior positions within Industry Canada and the Treasury Board, and has worked in a number of departments and agencies including the Privy Council Office, the Office of Privatization and Regulatory Affairs, the Department of Regional and Industrial Expansion, the Ministry of State for Economic Development, Status of Women Canada and the Department of Communications. Carole Swan was born in Winnipeg, Manitoba and holds a Masters degree in Economics and a Bachelors Honours degree in Economics, both from the University of Manitoba.
Panelist / Panéliste - Ian Shugart, Deputy Minister, Environment Canada
Ian Shugart was appointed Deputy Minister of the Environment in August 2008, two years after being appointed Associate Deputy Minister of the Environment. He came to Environment Canada following several assignments in the Health Portfolio where he was Senior Assistant Deputy Minister as well as ADM, Health Policy Branch; Visiting ADM, Health Protection Branch; and Executive Director of the former Medical Research Council (now CIHR). Mr. Shugart has also been engaged extensively at the international level, serving as Chair of the Global Health Security Action Group, and of the Health Task Force of Asia-Pacific Economic Cooperation; and on the Board of the World Health Organization. Before focusing on health issues, he was Assistant Secretary to the Cabinet for Social Policy and Programs in the Federal Provincial Relations Office of the Privy Council Office. He spent several years on Parliament Hill in senior advisory roles to the Minister of Energy, Mines and Resources, National Health and Welfare and Leader of the Opposition. He is a graduate in Political Economy from Trinity College at the University of Toronto.
Panelist / Panéliste - Neil Yeates, Deputy Minister, Citizenship and Immigration Canada
Neil Yeates was appointed Deputy Minister of Citizenship and Immigration Canada on July 20, 2009. Prior to his appointment, Mr. Yeates served as Associate Deputy Minister at Indian and Northern Affairs Canada. Previously, Mr. Yeates was Assistant Deputy Minister, Health Products and Food Branch, with Health Canada. He also served as Assistant Deputy Minister, Industry Sector with Industry Canada. He joined the Government of Canada from the Government of Saskatchewan in August 2004. In his 20-year career with the Government of Saskatchewan, Mr. Yeates held a variety of Deputy Minister positions, including with the Department of Learning, the Department of Post Secondary Education, Learning and Skills Training, and the Department of Corrections and Public Safety. As well, he has held Assistant Deputy Minister positions in the departments of Health, Social Services, and Finance. Mr. Yeates holds a B.A. (Honours) in political science and history from Queen's University and a M.A. in Political Science from the University of Regina.
IT Shared Services is a proven commodity - an opportunity to create efficiencies, improve interoperability and communications between government departments and Canadians, and most importantly embrace technology and generate real savings for Canadian taxpayers. The Canadian Government - and PWGSC has been unwavering in its recognition of the role technology plays in enhancing government performance, and the commitment to delivering IT Shared Services as a means of enabling efficiencies and cost savings. But we are challenged with today's global economic realities; we must balance the need to move forward, with the cost of initiating these changes and foster stronger, long-lasting engagement with all stakeholders. In Public Works and Government Services Canada we are moving forward in implementing the IT Shared Services agenda by creating a common IT infrastructure for telecommunications, the distributed computing environment, data centre services and IT Security Services. Built on a solid foundation, with proven successes, we are continuing the momentum, but with a revised approach and implementation timeframe, that better reflects our current environment. At the same time, we recognize the importance of strategic partnerships with government clients, IT industry and small and medium enterprises to making IT Shared Services a reality, as well as being critically aware of the rapidly changing technology around us. Given these realities, how is Government embracing these new technologies and integrating them within the current IT environment, to create future efficiencies? Where exactly is the government with its IT Shared Services agenda? Join Maurice Chénier where he will update you on the accomplishments to date and present the renewed vision for IT Shared Services.
Speaker - Maurice Chénier, Chief Executive Officer, ITSB, Public Works and Government Services Canada
Maurice Chénier is the Chief Executive Officer for the Information Technology Services Branch (ITSB), at Public Works and Government Services Canada (PWGSC). He has dual responsibilities: providing IM/IT support to PWGSC and its modernization initiatives and spearheading the implementation of the government-wide IT Shared Services initiative. Mr. Chénier holds a Master in Business Administration degree from the University of Ottawa.
State Chief Information Officer Teri Takai was brought to California by Governor Arnold Schwarzenegger to implement a vision of higher performing government through the use of technology, to improve government services and provide access and transparency to the state's citizens. With a budget crisis, an aging technology infrastructure and a vast, decentralized state government, California's IT program faces a myriad of challenges. Takai's focus on adapting to citizen demand while confronting the political and cultural challenges brings a unique perspective.
Speaker - Teri Takai, Chief Information Officer, State of California
On December 6, 2007, Governor Arnold Schwarzenegger announced the appointment of Teri Takai as Chief Information Officer for the State of California. As a member of the Governor's cabinet, she advises him on the strategic management and direction of information technology resources as the state works to modernize and transform the way California does business with its citizens. Prior to her appointment in California, Takai served as Director of the Michigan Department of Information Technology (MDIT) since 2003, where she also served as the state's Chief Information Officer. In this position, she restructured and consolidated Michigan's resources by merging the state's information technology into one centralized department to service 19 agencies and over 1,700 employees. Additionally, during her tenure at the MDIT, Takai led the state to being ranked number one four years in a row in digital government by the Center for Digital Government. Before serving in state government, Takai worked for the Ford Motor Company for 30 years, where she led the development of the company's information technology strategic plan. She also held positions in technology at EDS and Federal-Mogul Corporation. In 2005, Takai was named "Public Official of the Year" by Governing magazine. She is Past-President of the National Association of State Chief Information Officers and currently serves as Practitioner Chair of the Harvard Policy Group on Network-Enabled Services and Government. Takai earned a Master of Arts degree in management and a Bachelor of Arts degree in mathematics from the University of Michigan.
This session will provide insight into how business intelligence and performance management tools can support more government accountability. . .through greater information transparency, dissemination, aggregation, constituency feedback loops and web analytics ("info-lytics"). Emerging technologies and tools, as well as integration, business enablement and re-education action plans will be detailed. These will include financial and risk imperatives for developing information life-cycle management and strategic deployments.
Dale Kutnick is Senior Vice President, Executive Programs at Gartner, Inc., (NYSE: IT) the leading provider of research and analysis on the global information technology industry. His primary focus is quality control of research deliverables, new forms of content and client interaction and improving client support. He also works directly with senior IT and business leaders among Gartner clients. Prior to joining Gartner in April 2005 (after Gartner's acquisition of META Group), Mr. Kutnick was the co-founder, Chairman of the Board and Research Director of META Group, Inc., an IT research advisory and consulting firm. Mr. Kutnick served as President, CEO and Research Director of META Group since its inception in January 1989 until January 2003. In addition to his operational duties as META Group CEO, Mr. Kutnick led the creation, development, packaging and management of content quality for META Group's intellectual capital. He was also a frequent keynote speaker at industry and META conferences, a contributor to numerous books and other publications and a consultant to IT industry CEOs and CIOs. During Mr. Kutnick's tenure, META Group grew to $120 million in revenues. After a successful public offering in 1995, the company quadrupled revenues and was profitable for 19 consecutive quarters. I love the satisfaction that comes from working with clients. Years of Experience ? 4 years with Gartner ? 32 years in IT industry Professional Background ? META Group, Co-Founder, Chairman of the Board, Director of Research, 16 years ? Gartner Group, EVP Research, 2 years ? Yankee Group, Executive Director and Research Director, 7 years Education ? Graduate, Yale University ? Member of the Board of Directors of First Albany Corp (NASDAQ: FACT)
