2010 Theme: 'High Performance Government'

There is pressure on governments world-wide to provide more and better services and to do so within diminishing budgets; doing more with less, while not a new phrase is an accurate one. Doing more with less requires optimal performance. GTEC has traditionally explored the use of IM and IT to enable service delivery, this year we will consider these but look at them within the context of optimal performance.

At GTEC 2010, we'll ask the following broad questions:

What do high performance governments look like to the citizens they serve, the people who work within them, and their political leaders?

We will consider the characteristics of high performing organizations: What does their enabling infrastructure look like, i.e. their technology, their data/information, their people, their HR practices -- recruiting, developing, retaining; their organizational structures and decision-making processes; their service delivery partners; their policy framework?

Through our keynotes, seminars and workshops, we'll also explore 5 basic approaches to high performance in government:

• How technology enables high performance - How is technology leveraged at each phase of the management cycle: from planning, to execution, measurement, monitoring, talent management, and procurement?
• How information enables better decisions - Governments must manage information and data horizontally across departments and between jurisdictions. How must governments address the issues of open data, security and privacy, to make more informed decisions?
• High performance work cultures -- High performing organizations require creativity and leadership from people at every level. What role should the CIO play as an advocate of high performance, and how can the IT/IM communities become agents of change?
• What makes organizational transformation work -- How can people and technology create new organizational structures that permit adaptability and change?
• How to mitigate risk -- If leveraged strategically, IM/IT can be a valuable tool for the public sector to evaluate and mitigate risk. If technologies can lead to better informed policy and service delivery strategies, then how do high performing governments quantify and measure risk?

History has already shown that technology can enable better service delivery, but high performance governments in the web 2.0 world must find new ways to address the human and organizational dimensions of public sector service delivery.