Category Descriptions

Evaluation Criteria and Award Categories

Provided below are Rated Qualifying Criteria questions. For each category, there will be Innovation Rated Qualifying questions and Category specific Rated Qualifying questions.*

The rated qualifying questions for each category can assist in determining which category best suits the nomination being considered.

*Special Note: Category 6 will not be subjected to the Innovation Rated Qualifying Questions but will be judged soley on the Category specific Rated qualifying questions.

A. INNOVATION

Qualifying Questions (the same applies for each category except Category 6: Next Generation Leadership)

Client Impact: Describe how the project outcomes directly or indirectly benefit the client.

Benefit Realization: (process efficiency supported by information technology): Describe how the project outcomes impact the delivery of the service(s) in the jurisdiction(s) involved.

Transformation: Describe the role technology played in modernizing or transforming the delivery of services.

B. AWARD CATEGORY

Qualifying Questions (unique to each category)

1 - EXCELLENCE IN PUBLIC SERVICE DELIVERY

This award recognizes outstanding achievements by individuals or teams developing and implementing innovative projects to improve client-facing (external) service delivery, with a specific focus on citizens or businesses as clients of government. This may include, but is not limited to, reducing the cost of service delivery while maintaining the quality of services or their coverage, improving access to citizen and/or business services, or the overhaul of government service delivery procedures.

Rated Qualifying Questions for Category 1:

People – Quantify how the project resulted in an increase in services delivered to either citizens or businesses (e.g. increased access, increased capacity, higher engagement/use, labour management).

Process – Quantify how the project contributed to quality in the delivery of services by one or more public sector organizations (e.g. transparency, internal partnerships, client relationship management, breaking down silos).

Technology – Quantify how the project transformed the way(s) in which citizens (and/or communities) and/or businesses interact with government (e.g. new channels, streamlined or expanded services, open data, transparency, identity management/protection, information management).

2 – TRANSFORMING THE BUSINESS OF GOVERNMENT

This award recognizes outstanding achievements in business transformation by individuals or teams. Projects or accomplishments must have demonstrable achievements in revenue generation, technological modernization, administrative reforms and/or enhancements to the efficiency and productivity of internal government operations.

Rated Qualifying Questions for Category 2:

People – Quantify how the nominated project resulted in an increase in the capacity of your organization to deliver services (e.g. culture change, training and learning, talent management, inter-generational succession)

Process – Quantify how the project increased the efficiency and productivity of the organization and resulted in service improvements (e.g. administrative enhancements, transparency, effectiveness, accountability, agility, governance)

Technology – Quantify how technology was used to transform or modernize the business (e.g. technological advancements, information/data management, mobility, cost efficiencies).

3 – EXCELLENCE IN IT OPERATIONS

Maintaining day-to-day operations may be a thankless task, unnoticed except when a failure occurs, but it is part of IT’s responsibility and contributes immense value. Keeping the IT Operations running smoothly is as fundamental to IT’s role as balancing the books is for finance. This award recognizes outstanding achievements by individuals or teams in sustaining/supporting existing IT Operations within government. This category is open to IT support areas such as Operations, Intranet/Internet Management, Infrastructure or Existing Application Enhancement/Maintenance.

Rated Qualifying Questions for Category 3:

People – Quantify how the ongoing maintenance, support, and improvement of IT systems support your organization’s ability to provide mission critical services (e.g. Service Level Agreements, service management)

Process – Quantify how the project or team reduced risk to the systems and/or operations of the organization through IT Stewardship (e.g. Operating Level Agreementss, risk management frameworks, service management, roadmaps, audits, standardized processes, business rules, lifecycle management, continuous service improvement).

Technology – Quantify how the project has created operational efficiencies that contribute to overall service delivery (e.g. reductions in total cost of ownership, energy conservation, increased speed or automation)

4 - WORKING TOGETHER TO MAKE A DIFFERENCE

This award recognizes outstanding achievement in government displaying joint partnerships in sharing knowledge and building consensus in the delivery of integrated government services to citizens or businesses. This can involve any level of government within Canada teamed with any other or same level of government, NGO or multilateral institution, i.e. World Bank (Monetary Fund), United Nations, to deliver integrated government services to citizens or businesses.

Rated Qualifying Questions for Category 4:

People – Quantify how the project contributed to realizing the common objectives of governments (inter-jurisdictional) or departments (intra-jurisdictional) to serve the citizen (e.g. streamlining policy, using shared resources, partnerships)

Process – Quantify how, working together, two or more organizations collaborated to align administrative processes and/or skills around mutually shared goals (e.g. reduction of administrative overlap, creation of new programs and services, joint response to a critical issue).

Technology – Quantify how two or more organizations collaborated to share or use technology systems to increase services or change the way(s) in which citizens interact with government (e.g. common/shared service platforms, joint technology ventures)

5 - INVESTING IN OUR PEOPLE

This award recognizes the outstanding contribution by an individual or team in addressing the human dimension in the application and/or use of technology to enhance government. This may include, but is not limited to, organizational change strategies and plans, universal accessibility challenges, learning programs and skills training initiatives.

Rated Qualifying Questions for Category 5:

People – Quantify how the individual or team contributed to employee or community development for the public service (e.g. organizational development and change management, talent management, employment branding)

Process – Quantify how the individual or team contributed to the development, management or growth of resources in the public sector (e.g. resourcing, training, knowledge management, succession planning, competency development)

Technology – Quantify how the individual or team integrated technology and/or information management to contribute to a more professional public service (e.g. human resources management information systems modernization, e-learning, on-line training and development, engagement strategies, portal/collaboration and social media)

6 - NEXT GENERATION LEADERSHIP

This Leadership Award recognizes the need for leadership at all levels and focuses on “new” public service professionals who have been with the government less than 5 years and have demonstrated outstanding leadership and made a significant difference within a large IM/IT organization or project. As up-and-coming leaders within the government, nominees will have inspired and mobilized the energies and talents of others in the pursuit of service excellence.

Rated Qualifying Questions for Category 6:

People – Quantify how the nominee has set an example of outstanding leadership within their organization and has impacted the performance or engagement of their public sector peers (e.g, project leadership, executive engagement, collaboration and partnership, teaming, coaching, vision, value creation)

Process – Quantify how the nominee’s personal or team leadership was a critical factor in realizing improvements to the delivery of services within their organization (e.g. leading process or administrative reform, policy leadership, inter-jurisdictional collaboration)

Technology – Quantify how the nominee leveraged technology to engage people in government services either internally or externally (e.g. implementation of standards, processes and technology tools, contribution to the technology community in government, social media, trailblazing)

Up to 3 Medals per Category may be awarded: One (1) per Federal, Provincial and Municipal Groupings

TOTAL – UP TO 18 Medals

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