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Workshops

2010 Workshops: Unique Learning Opportunities

Part of the GTEC FREE learning program. The Workshops emphasize practical, useful information that is delivered by subject matter experts, and provide important opportunities for attendees to get in-depth information on technology solutions.

All sessions in this program are presented free of charge. Seating is available on a first-come basis.

TUESDAY, OCTOBER 05 WORKSHOPS - WESTIN HOTEL

Les Saisons, 3rd Floor, Westin Hotel

Workshop 1
10:00 am - 11:15 am

Igniting Government Transformation

One of the hottest tickets at this year’s GTEC! – rapid-fire innovative thinking on transformational topics from Systemscope experts and GC client partners.

Ten (10) Ignite presenters will share thought-provoking and challenging stories about various aspects of government transformation – giving you a quick window into a variety of trends that are fueling government transformation. Using 20 slides that advance every 15 seconds, this intense and unique format will keep you glued to the topics - ranging from performance management, collaboration and process excellence to 21st century information management, Web 2.0, service delivery innovation and more.

• Goodbye Librarians…
• IM That Only The CIO Can Do
• Stop Collaborating And Get To Work!
• Five Myths About Performance… Performance Dashboards That Is
• SWOT Is Dead. Long Live 12 Windows.
• RACIs – The Rosetta Stone For Your Organization
• Clocks And Clouds: Process Analysis In the Post-Modern World
• Biz And Ag: The Story Of Two Pals
• Open Data: Release The Power Within! (with David Eaves)
• GC: We’re Going Paperless! … Write That Down. (with Ron Surette, DG of Information Technology Branch, Library and Archives Canada)

This session is a must for GC executives, managers and others looking for innovative solutions to their current challenges.

Warning: Not for the faint of heart. There may be provocative and controversial (if not downright blasphemous) content.

Workshop 2
1:00 pm – 2:15 pm

You Can’t Handle The Truth: Management of Performance

The truth is out there. So why is it so hard to find? Performance measurement and management is often paid lip service in government, but rarely is it done well. Is it because we are afraid of what we'll find? Will the truth affect our budget, our bonus, our credibility? Is it safer to mask the truth under a thin veil of rhetoric in saying that objectives have been met, supported by simple indicators and a lot of spin?

As accountability instruments (e.g. Fed AA, MAF, PAA, PMA) continue to grab hold, there's nowhere to hide. Want to get credit for something - prove it! Need to avoid a crisis - manage it! Want to improve - learn and do it better! Performance management is more than just tracking and reporting. It's critical in the upcoming climate of fiscal restraint, as well as strategic review and administrative review.

Join Gina Smith, A/Executive Director of the IT Project Review and Oversight Division, Treasury Board Secretariat, and Stephen Karam, Systemscope Partner and Practice Lead – Government Service Excellence as they highlight how performance management within the GC will be fundamentally evolving as a result of several influences – from Administrative Review to recent OAG reports through to the need for more effective executive decision support.

Workshop 3
2:30 pm – 3:45 pm

Everything's Different, But Has Anything Changed?: Realizing Efficiencies Through Organizational Transformation

Picture the perfect storm: Administrative Review, Strategic Review, fiscal restraint and a sweeping organizational transformation. Throw in the pressure to do more with less and voilà: the latest story of Service Canada, an organization on the cusp of a significant evolution to support the next generation of government service delivery. However, with pressures as much bottom-up as they are top-down, Service Canada needs to be innovative in how they manage change that impacts all ranks of staff – locally and regionally, in the interest of more effective and efficient service delivery to Canadians.

In the current age of government constraints, the move to higher performance for Service Canada is a story you can’t miss!

Join Victor Abele, DG of Citizen Service Strategy, Denis Barbeau, Systemscope Partner and Practice Lead – Strategic Business Consulting and Stephen Karam, Systemscope Partner and Practice Lead – Government Service Excellence, as they take you through the methods and tools used to engage executives and managers alike, defining a path toward measurable results through an effective organization firing on all cylinders.

You will see that sometimes high performance doesn’t have to be about buying a new car … sometimes, it’s just a matter of tinkering with the existing engine.

Alberta Room, 4th Floor
10:00 am-11:00 am

Collin W. Smith, Marketing Manager, Optoma Technologies Inc., Canada

Optoma multimedia projectors – An Integral Part of your Lifestyle

Both workshops will demonstrate the evolution of projectors demonstrating how projectors and their perceptions have evolved. We will demonstrate the current and next generation of projectors and how practical and technologically efficient projectors have become, making projectors an integral part of your lifestyle for business, education and entertainment.

The superior benefits of Optoma DLP projectors will be demonstrated and key models outlined which are suitable for the sectors of Government/Education, Home Entertainment, Custom Installation and Retail.

Optoma will outline some of the key ‘need-states’ of consumers and business and demonstrate why we have the best projectors to deliver those needs and consumer /end user insights.

Optoma’s unique product differentiation will be outlined as we offer products with technically superior features/ functionalities, and also addresses key lifestyle needs both current and future.

Alberta Room, 4th Floor, Westin Hotel

11:00 am - 12:00 pm

Speaker: Shawn Winter, National Channel Account Manager, Motorola Canada

Case Study: Making Informed Decisions with Public Safety Grade Mobile Data

You and your clients have high demands for getting the right information to the right people with the confidence of wireless network security. Instant connectivity with powerful handheld mobile computers linked with different sensing technologies is often talked about and sought after, but you have questions and concerns about its implementation. Join Motorola's presentation of a case study on how all these elements of data, license plate recognition, video, WiFi and biometrics can be linked together to provide you with rapid intelligent answers on the move. The case study will address and show you how to build commanding protection against wireless security threats.

1:00 pm - 4:30 pm
Alberta Room, 4th Floor, Westin Hotel

Terry Canning, Senior Vice President, Rogers Network Services

Next Generation Intelligent Speech Engine

Are you looking to improve service to your customers while at the same time control capital investment costs? Do you need to reduce operational costs by automating high volume, low complexity customer interactions, such as changing addresses, finding the closest location, or providing answers to frequently asked questions? Do you need to increase customer satisfaction through reliable, faster access to essential services without making your customers wait for a live agent? Then plan to attend this seminar by Rogers for answers to these challenges which can be seamlessly addressed via Rogers Enhanced Communication Services utilizing Next Generation Intelligent Speech Engine technology.

Rogers Enhanced Communication Services offer an innovative suite of solutions to address the increasingly complex needs of your customers, while improving your bottom line. Combining in-house technology with best-in-breed partnerships, we provide a range of enhanced voice solutions, from traditional Interactive Voice Response (IVR) to speech-enabled and web-integrated services.

With the Next Generation Intelligent Speech Engine, rather than listening to long menus and pushing buttons in a traditional touchtone IVR system, callers will be able to speak naturally.

This will not only improve your customers’ experience, but also offload routine calls and questions from overburdened staff. Our solutions offer a comprehensive array of real-time and historical call detail reporting, as well as the convenience of modifying applications and prompts through a web portal.

Don’t miss out on this exciting seminar to learn how your operations can benefit from the Next Generation Intelligent Speech Engine technology.

Quebec Room, 4th Floor, Westin Hotel

Workshop 1
10:00 am - 11:00 am

Reduce, Reuse, Recycle - 12 Different Business Applications that the Government of Canada Already Owns and is Yet to Deploy

Did you know that the Government of Canada already owns all the tools required to: manage all government correspondence; process all expense claims; manage all government travel approvals; deliver rich and policy compliant collaboration sites; records manage all government information; archive and lifecycle manage all government emails; manage all ATIP requests, etc.? And the best part is, there are already 80,000 users of this solution in the Government of Canada... imagine the enterprise opportunities of leveraging such a platform?

Workshop 2
11:00 am - 12:00 pm

G20 Case Study - Canada Leads the World's Largest Social Media Project

During the month of June, Toronto hosted the G20 Summit. During this session you will hear how Canada was part of the world's largest social media project ever undertaken in the world: all 20 countries collaborating on a social media platform, hosted in Canada, available through mobile devices such as Blackberries, iPhones and iPads, etc. Learn about the journey, the challenges, the outcomes and what the next steps will be around this ambitious project. We invite you to engage in future G20s by participating and providing input!

Workshop 3
1:00 pm - 2:00 pm

Executive Roundtable - Tackling the Burden, Defining the True Scope of Enterprise Information Management (EIM) in the Public Sector

Join us at this Executive Roundtable, as we discuss with government executives the critical elements that government must address to create a sound road map for EIM. For governments, defining and adopting a single all-encompassing EIM approach poses much greater challenges and considerations. Governments around the world are focusing intensely on improving performance, demonstrating results, and achieving greater transparency and accountability. Increasingly, achieving these goals will require a more robust, comprehensive approach to EIM as a central part of satisfying the reporting and accountability expectations of the internal and external stakeholders of government services.

Workshop 4
2:00 pm - 3:00 pm

How to respect IM/IT Policies with Social Media

Come to this session and learn how to create a blog, participate in a wiki, send an instant message, as well as how to manage projects and collaborative spaces. In this session we will demonstrate how you can leverage collaboration, while respecting public sector IM/IT policies. Could GCPEDIA leverage an IM platform to deliver collaboration? See how this can be achieved. We will demonstrate how to apply security policies to instant messaging, how to apply rights management to a collaboration site, how to dispose of wikis as records, and more!

Workshop 5
3:00 pm - 4:00 pm

A Government - Wide Shared Service for ECM - Evolving from RDIMS

Come and discover how the Department of Justice, Treasury Board Secretariat and Public Works and Government Services Canada are developing the first hosted ECM service available to government. Imagine the possibility for a single records instance in government, a common repository with baseline information management rules applied to all, facilitating uptake of information management policies across government, etc. These opportunities are closer to reality thanks to the hard work by several leading Government of Canada organizations. Members from these departments will be present to share with you their plans and their challenges over the past six months.

Presented by:

New Brunswick Room, 4th Floor

Workshop 1
11:00 am – 11:50 am

Presented by: CML Technologies Corp. Dba PlantCML une société EADS, Nord Américaine

J. de Witte, Vice President, Research and Development
P. Martin, Sales Director

Full Security Circle in Canada – Interoperability

Workshop 2
1:00 pm – 1:50 pm

Presented by : Les Logiciels d’Aviation G.P. Inc
Daniel Perreault, President

Tec Services and Programming Apps.

Workshop 3
2:00 pm – 2:50 pm

Presented by: Idéeclic
Jean-Baptiste Minchelli, Technology Director

A Multiplatform Solution for Disseminating Contextual Content

The Mobile Internet has existed for 10 years but has only recently become a reality. This presentation will discuss the main features of the world of mobility applied to the practice of showcasing information. We will then present our application, inSitu Solutions: an interactive and innovative solution for diffusing contextual content to the general public through Web interface, interactive kiosks and mobile devices (GPS, cellular, smart-phones, tablets, etc). We will follow up with a user case: a GPS tour (Global Positioning System) developed for Environment Canada’s Biosphere, the environment museum located in Montreal, Quebec. It is a geo-localised interactive application allowing for the dynamic posting of content on a portable GPS device. From this project, we will share the lessons learned and the key success factors for the installation of this type of application.

Workshop 4
3:00 pm – 3:50 pm

Presented by: LTI Software & Engineering
François Rioux, Ph.D., Ing. Jr

LTI Software & Engineering – Innovative Solutions to Complex Problems

LTI is a consulting firm in information technologies incorporated in the province of Quebec on June 1999. LTI assists the cutting edge industries in solving complex software and engineering problems such as Modelling and Simulation (M&S) and Artificial Intelligence (AI). The firm has cumulated experience over the last ten years in: infrared analysis, M&S test-bed development and maintenance, decision support, AI (blackboard and multi-agents systems) and product development. Initiated as an IT consulting firm, LTI has evolved to a firm offering a unique expertise; a multidisciplinary capability to bridge the gap between science and applied technologies for its growing client base. LTI relies on a team of individuals with diverse expertise in software science, mechanical engineering, electrical engineering, software engineering and physics. And since that more than three quarter of our resources hold a graduate degree, we are confident that we offer services of superior quality that provide innovative solutions to complex problems.

Full Day Workshops
Nova Scotia/Newfoundland Room, 4th Floor

Workshop 1
10:00 am - 11:00 am

Facilitator: JB Holston, President and CEO, Newsgator

Government 2.0 Gotchas! Top 10 Pitfalls to Avoid

(Co-hosted with Newsgator)

Citizen social networks are now an imperative for a ‘high performance government’ but they can be difficult to launch and manage. Join this 2 part session to learn best practices that agencies are using to develop social networks and to convince citizens to participate. Part 1 will focus on the top 10 pitfalls to avoid when implementing a citizen social network. Part 2 will offer an interactive dialog in which you can share your social network ‘gotchas’ and learn how your peers have solved similar challenges.

Workshop 2
11:00 am - 12:00 pm

Facilitator: Ron Cooper, Solutions Specialist – Dynamics CRM, Microsoft

Plan, Implement, Deploy: Tales from departments who bucked the trend and deployed case and records management solutions in weeks, not years

Workshop 3
1:00 pm - 2:00 pm

Facilitator: Randy Woods, Co-Founder Non-Linear

Building the Enterprise Search Business Case

(Co-hosted with Non Linear Creations)

The government produces huge amounts of data on a daily basis, from reports and scientific documents to financial data. The average information worker spends up to 10 hours a week searching and gathering information for different departments and agencies. Enterprise search platforms are remarkably powerful – but how can you credibly portray the value that an enterprise search deployment promises? This discussion looks at common enterprise search scenarios, the benefits they promise and proposes a methodology for capturing both hard and soft ROI.

Workshop 4
2:00 pm - 3:00 pm

Facilitator: John Weigelt, Microsoft National Technology Officer

Open Source, Open Data, Open Gov, Open Door?

A lay-person’s guide to all things open.

Open Government—Helps governments provide transparency, foster innovation, create efficiencies in administration, and provide interoperability using open government principles and standards. But Open Government is not the only ‘open’ out there. Join Microsoft’s National Technology Officer for this discussion group on all things open – what they are and how to keep them straight.

Workshop 5
3:00 pm – 4:00 pm

Facilitator: Paul Estabrooks, Principal and Vice President of Sales - Agora

High Performance Project Management (Co-hosted by Agora)

A lay-person’s guide to all things open.

Whether it is conforming to Treasury Board's Management Accountability Framework (MAF), launching a new service or government program, all key activities within an organization are or should be run as projects.

In this session you will learn how to improve Project Delivery in your organization through a Performance Management framework. A Performance Management framework measures activities at various levels of an organization, to improve project delivery and visibility to management. Concepts will be illustrated through the use of sample strategic objectives, metrics and dashboards. Building a sample dashboard in the presentation will demonstrate key design criteria which are critical to successful dashboard adoption and usability.

Maximizing the ability to execute and deliver successful projects greatly enhances the organization's capacity to implement their Program Activity Architecture (PAA) and achieve their strategic outcomes and ultimately those of the Government of Canada.

WEDNESDAY, OCTOBER 06 WORKSHOPS - WESTIN HOTEL

Full Day Workshops
Les Saisons Room, 3rd Floor, Westin Hotel

Workshop 1
9:30 am – 10:30 am

Platform of the Future

Workshop 2
10:45 am – 11:30am

Security in a Virtualized World

Workshop 3
11:45 pm – 12:30 pm

The Key to Virtualizing Tier 1 Applications

Workshop 4
12:45 pm – 1:30 pm

Desktop Computing... You’re Virtually There

Workshop 5
1:45 pm – 2:45 pm

Management and Cloud Interoperability

3:30 pm – 5:00 pm

Cocktail Reception

Alberta Room 4th Floor, Westin Hotel
10:00 am - 11:00 am

Kyle Gonzales, Red Hat Senior Manager, Solution Architects

A solid business case of using Open Source in Government: the US Government

Did you know that the United States Government has strongly adopted Open Source? For example, Department of Defense relies on Linux to deliver a solid operating system to their armies; Federal Aviation Administration has migrated over a thousand workstations to Linux; and National Security Agency has contributed to the Linux kernel to improve its security. During our presentation, we will discuss these examples and more, but will also cover why they decided to switch to Linux.

11:00 am - 12:00 pm
Alberta Room, 4th Floor, Westin Hotel

Jim Merson, Federal and Provincial Governments Account Manager, NetScout Systems Inc.

Steven Shalita, Vice President, Marketing, NetScout Systems, Inc.

Unified and Pervasive Visibility: What High Performance Government Requires to Assure Consistent and Reliable Service Delivery

Today's users, whether they are government employees or citizens accessing government services, expect consistent performance and always-on access to services - regardless of their physical location, device used or service accessed. In order to meet rising user expectations, government IT organizations need a unified view of the service delivery environment - a view that extends from virtual environments within the datacenter, through the core, and out to the network edge or branch.

Unified visibility empowers IT to manage services, networks and users in unison and to reduce the underlying complexity of delivering services to citizens and employees communities.

This Workshop will discuss what to look for in a service delivery solution and how unified visibility can enable the following in government organizations:

• Assure business service continuity
• Achieve optimal user experience
• Optimize service delivery performance
• Better leverage existing infrastructure
• Quantify capacity planning, trend analysis to mitigate risk
• Simplify managing service delivery
• Reduce complexity and costs in operations and support
• Lower the overall total cost of IT operations

Alberta Room 4th Floor
1:00 pm - 2:00 pm

Collin W. Smith, Marketing Manager, Optoma Technologies Inc., Canada

Optoma multimedia projectors – An Integral Part of your Lifestyle

Both workshops will demonstrate the evolution of projectors demonstrating how projectors and their perceptions have evolved.

We will demonstrate the current and next generation of projectors and how practical and technologically efficient projectors have become, making projectors an integral part of your lifestyle for business, education and entertainment.

The superior benefits of Optoma DLP projectors will be demonstrated and key models outlined which are suitable for the sectors of Government/Education, Home Entertainment, Custom Installation and Retail.

Optoma will outline some of the key ‘need-states’ of consumers and business and demonstrate why we have the best projectors to deliver those needs and consumer /end user insights.

Optoma's unique product differentiation will be outlined as we offer products with technically superior features/ functionalities, and also addresses key lifestyle needs both current and future.

2:00 pm - 3:00 pm
Alberta Room, 4th Floor

Please note that the workshop will be in English only.

Chris Koppe, IT Modernization Strategist, Speedware Inc.

Modernizing Legacy Applications: Get Onboard or Get Run Over

We've all seen the headlines. The auditor-general warns that aging computer systems are a risk to the operations of many federal government departments. The question no longer is "Should we modernize the legacy systems?" the question now is "When and how do we start modernizing the legacy systems?" This workshop will focus on how to obtain the information you need to make your modernization project a success, including analyzing your IT environment and planning a modernization roadmap. A case study will be followed by a question and answer period. Speedware has been performing legacy modernization projects for over 15 years and enjoys a 100% project success rate. Come and learn how to approach legacy modernization, reduce your dependency on legacy skill sets and increase your organization's agility.

Wednesday, October 06
Alberta Room, 4th Floor, Westin Hotel

Workshop 3:00pm-4:00pm

Chris Bishop, President, Public Sector Research Inc.

New Trends in Government IT Spending

How much are governments spending on information technology? What are they spending it on? What has changed? What are the trends? What is the amount of stimulus spending on IT ?

This seminar will review the major challenges facing information technology management and the plans of governments to deal with them. Some changes in procurement rules are discussed. What are the emerging technologies that will have the most impact and how are they likely to be deployed. The demands on resources at every level are increasing each year; it has become critical to understand the changing roles of the players involved.

This seminar builds on the IT market studies of the federal and Ontario governments prepared annually by Public Sector Research Inc., further supplemented by other provincial and municipal surveys.

Quebec Room, 4th Floor, Westin Hotel

Workshop 1
10:00 am - 11:00 am

Reduce, Reuse, Recycle - 12 Different Business Applications that the Government of Canada Already Owns and is Yet to Deploy

Did you know that the Government of Canada already owns all the tools required to: manage all government correspondence; process all expense claims; manage all government travel approvals; deliver rich and policy compliant collaboration sites; records manage all government information; archive and lifecycle manage all government emails; manage all ATIP requests, etc.? And the best part is, there are already 80,000 users of this solution in the Government of Canada... imagine the enterprise opportunities of leveraging such a platform?

Workshop 2
11:00 am - 12:00 pm

G20 Case Study - Canada Leads the World's Largest Social Media Project

During the month of June, Toronto hosted the G20 Summit. During this session you will hear how Canada was part of the world's largest social media project ever undertaken in the world: all 20 countries collaborating on a social media platform, hosted in Canada, available through mobile devices such as Blackberries, iPhones and iPads, etc. Learn about the journey, the challenges, the outcomes and what the next steps will be around this ambitious project. We invite you to engage in future G20s by participating and providing input!

Workshop 3
1:00 pm - 2:00 pm

Executive Roundtable - Tackling the Burden, Defining the True Scope of Enterprise Information Management (EIM) in the Public Sector

Join us at this Executive Roundtable, as we discuss with government executives the critical elements that government must address to create a sound road map for EIM. For governments, defining and adopting a single all-encompassing EIM approach poses much greater challenges and considerations. Governments around the world are focusing intensely on improving performance, demonstrating results, and achieving greater transparency and accountability. Increasingly, achieving these goals will require a more robust, comprehensive approach to EIM as a central part of satisfying the reporting and accountability expectations of the internal and external stakeholders of government services.

Workshop 4
2:00 pm - 3:00 pm

How to respect IM/IT Policies with Social Media

Come to this session and learn how to create a blog, participate in a wiki, send an instant message, as well as how to manage projects and collaborative spaces. In this session we will demonstrate how you can leverage collaboration, while respecting public sector IM/IT policies. Could GCPEDIA leverage an IM platform to deliver collaboration? See how this can be achieved. We will demonstrate how to apply security policies to instant messaging, how to apply rights management to a collaboration site, how to dispose of wikis as records, and more!

Workshop 5
3:00 pm - 4:00 pm

A Government - Wide Shared Service for ECM - Evolving from RDIMS

Come and discover how the Department of Justice, Treasury Board Secretariat and Public Works and Government Services Canada are developing the first hosted ECM service available to government. Imagine the possibility for a single records instance in government, a common repository with baseline information management rules applied to all, facilitating uptake of information management policies across government, etc. These opportunities are closer to reality thanks to the hard work by several leading Government of Canada organizations. Members from these departments will be present to share with you their plans and their challenges over the past six months.

Full Day Workshops
New Brunswick Room, 4th Floor

Workshop 1
9:00 am – 9:50 am

Presented by: DE-CLD de Gatineau
Jean Ricard, Economic Development Advisor

Advantage Gatineau

The city of Gatineau, through its Economic Development organisation, is responsible for attracting businesses to the city, with a more recent focus on information and communications technology firms, the knowledge industry. In order to successfully accomplish this mandate, DE-CLDG developed a strategic plan to orient its efforts towards two technology specialities, Information and Communications Technologies and Language Technologies.

With the help of its prospecting team, DE-CLDG managed to attract dozens of ICT companies to Gatineau in its first two years of effort. These companies included a number of start-ups which found the city quite flexible in assisting them with their plans for starting a high-tech business or growing an existing company. Today, the Gatineau region can count over 60 technology companies on its territory.

Workshop 2
10:00 am – 10:50 am

Presented by: MultiCorpora R&D Inc.
Dan Gervais, Executive Vice President

MultiTrans to Make it Easier to Communicate in the Two Official Languages

MultiCorpora’s industry-leading Advanced Leveraging Translation Memory (ALTM) technology and Terminology Management System, MultiTrans, is the number one Enterprise Translation Memory and Terminology Management solution within many departments of the government of Canada to comply with and support official languages laws. MultiTrans is also used by the Translation Bureau of Canada, by over30 United Nations organizations, and by the governments of France, Switzerland and Germany to name a few. Quality and consistency, the ability to meet tighter deadlines or free up time, operational and cost efficiencies – all these impact your return on investment. If your department outsources translation or handles them internally, come learn about all the benefits that MultiTrans offers and see how many federal departments were able to experience a positive ROI in less than a year!

Workshop 3
11:00 am – 11:50 am

Presented by: DBx GEOMATICS Inc.
Dany Bouchard, President

Interactive Mapping for Better Government Decisions

Today’s government departments and agencies require access to synthesized information that reveals key business insights at both the management and operational levels. Mapping and dashboard applications enable an easy sharing and access to geographic information. On-demand web-based geographic data with analysis capabilities can be deployed for better decision making and effective communications. Dashboard applications can include maps, data grids and interactive charts in order to create customized analysis interfaces. Through project samples, this presentation will highlight how public and private sector organizations improved their efficiency by leveraging interactive mapping. In summary, interactive dashboard applications and mapping can be used in many ways to increase the productivity and efficiency of any organization. From market analysis to network planning, product development to sales and marketing, geography can play a key role in business decision-making.

Workshop 4
1:00 pm – 1:50 pm

Presented by: Simbol Test Systems
Simon Bolduc, President

Operating a Cost-effective High-tech Lab

Research centers, specialized labs and field deployment teams use state-of-the-art equipment for test and measurement applications, mobilizing significant resources in the operational budget. Keeping up-to-date calibration, repairing items no longer serviced by original manufacturers or buying refurbished equipment are different strategies for a cost-effective solution that maximizes operational efficiency without compromising stringent quality standards.

Workshop 5
2:00 pm – 2:50 pm

Presented by: RED 3D Technologies Inc.
Alain Ouellet, Director

How to Easily Create and Organize a 3D Virtual Gallery

The 5eMur is a new webcasting method designed for the Web that allows viewing images inside exhibition rooms in a 3D environment. The images are displayed in a mosaic format for very fast access in high resolution.

Users learn the navigation concept as easily as any other type of media. The experience is more immersive and interactive and generates interest.

A manager version of 5eMur gives the virtual gallery manager full latitude to modify the exhibition set-up and text as well as the gallery’s textures. Access to the manager version is protected with a username and password.

The goal of the presentation will be to show how easy it is to conceive and manage a virtual 3D gallery for a Net surfer and this, without any technical or computing constraints.

Workshop 6
3:00 pm – 3:50 pm

Presented by: CIA
Claire Massé, VP Consulting Services

Solution to the Performance Challenge: Business Process Optimization

We will show you a winning approach, based on a global operations analysis and the integration of a mapping and process optimization tool, to synchronize activities, resources and information needed for a productivity gain of about 30-75% depending on the projects. You will discover the important steps and the benefits you could obtain with this approach. You will leave with a few practical result-oriented ideas to facilitate the implementation of a new process optimization support service.

Nova Scotia/Newfoundland Room 4th Floor, Westin Hotel

10:00 am - 11:00 am

Mary Traversy, Senior Vice President, Canada Post
Vikesh Srivastava, Senior Business Manager, Health Canada

Connecting Canadians

For over 100 years Canada Post has been your partner in the delivery of communication to Canadians. We know that your communication needs are changing…and so are we!

In this workshop, Canada Post will share with you the technological advances in secure messaging developed to help your department migrate paper-based processes online. We know that you need to protect the privacy of Canadians and to communicate sensitive information simply and securely. Regulatory and technological complexities make it hard to implement robust solutions in small manageable chunks, demonstrating success along the way.

Come for a peek at the future of electronic postal services. Attend this session to:

• Find out how Health Canada is using Canada Post secure messaging to create efficiencies and improve customer service
• Meet the product experts and experience product demos
• Be the first to see what’s new from Canada Post

11:00 am – 12:00 pm
Nova Scotia/Newfoundland Room

Michael Cardy, Chief Technology Officer, OnX Enterprise Solutions

Rob Taylor, Client Executive, OnX Enterprise Solutions

Justify Your IT Decisions - A comprehensive approach to IT Costing in the Federal Government

Big changes are on the horizon. Shared Services and Cloud Computing are gaining momentum! But what are the costs that IT managers and Executives need to consider? Understanding and justifying the costs associated with on-premise and outsource cloud decisions is key for industry innovators. OnX will share an approach to gathering your IT costing information that will keep you in the driver’s seat. Intended for IT managers and Executives looking to build and maintain a high performance IT organization.

Recognized as one of Canada’s 50 best Managed Companies in 2008 and 2009, OnX Enterprise Solutions has been serving the Enterprise market for over 25 years. OnX designs, builds and operates mission-critical computing and data center environments. OnX provides investment justification in all areas of IT and offers 100% in Canada capacity in our data centers and innovative cloud services offerings. www.onx.com www.twitter.com/OnXcloud

Wednesday, October 06
Nova Scotia / Newfoundland Room, 4th Floor, Westin Hotel

Workshop 1
1:00 pm - 2:30 pm

Gilles Fortin, CD1, M. Sc., Project Manager, Air Force IT Service Management Project Consultant, National Defense

David Watt, Senior Technology Architect, Sierra Systems

Case Study: How the Air Force is Rationalizing and Integrating Support Tools into One ITSM Solution

Organizations end up with numerous systems to support their various functions (ie. HR help desk, IT help desk, disparate CMDBs, standalone service catalogues…) The ITSM COTS industry has evolved such that standalone systems can be integrated into one product. The Air Force took advantage of the industry leading Axios assyst Solution to standardize processes and rationalize support tools for IT, Communications, and Defense systems. This initiative has resulted in the more efficient processes, retirement of redundant and at risk support applications, and savings in application support costs. These objectives were achieved using the Axios assyst software which is available to all Government of Canada departments, boards, crown corporations and agencies through a unique contract with PWGSC.

Learn how to rationalize IT and non-IT support tools into one integrated ITSM Solution.

Workshop 2
2:30 pm - 4:00 pm

Adrian Cerchia, Technology Director, Sierra Systems

Keressa Dunphy, Project Manager/Business Analyst, Sierra Systems

GC Case Study: How a GC Department harnessed the Unified Portal Software Solution (UPSS) and service oriented architecture to accelerate development and deployment of new program services.

Join us in this interactive presentation to learn how you too can reduce deployment and maintenance costs by combining open standards based portlets into a user-friendly composite application, freeing your organization from complex custom applications and ensuring a return on investment resulting from streamlined architecture, improved services, self-service, and a lower cost of ownership. This session will demonstrate how online services could be put into production more quickly using service oriented architecture (SOA) principles and off-the-shelf components of the UPSS, which is available to all GC departments.