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2010 CONFERENCE PROGRAM AT A GLANCE
TuesdayWednesdayThursday
| Tuesday, October 5 |
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| 8:30 AM – 9:00 AM |
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| 9:00 AM – 10:00 AM |
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| 10:00 AM – 10:45 AM |
TELUS is pleased to present General Rick Hillier: Leadership – Strategies to Achieve Excellence. In his 30+ years in the Canadian Forces, culminating as Chief of the Defence Staff, General Rick Hillier has earned the reputation as a passionate leader. His views, experience and strategies on leadership have evolved over his three decades in the military. His message is simple, powerful - leadership is about people – embracing those in your charge and winning over those you need to work with. Strong leaders know how to inspire their people and create change in their organization. General Hillier delivers his message with compassion, enthusiasm and leadership acumen, drawing from his unprecedented experience. Keynote Speaker - General Rick J. Hillier, Former Chief of the Defence Staff for Canadian Forces, Canadian Forces (Retired) Born in Newfoundland and Labrador, General Rick Hillier joined the Canadian Forces as soon as he could. Having enrolled in the Canadian Forces in 1973 through the Regular Officer Training Plan program, he graduated from Memorial University of Newfoundland in 1975 with a Bachelor of Science Degree. After completing his armour officer classification training, he joined his first regiment, the 8th Canadian Hussars (Princess Louise's) in Petawawa, Ontario. Subsequently, he served with, and later commanded, the Royal Canadian Dragoons in Canada and Germany.
Throughout his career, General Hillier has had the privilege and pleasure of commanding troops from the platoon to multi-national formation level within Canada, Europe, Asia and the United States. He has worked as a staff officer in several headquarters, first at the Army level in Montreal and later at the strategic level in Ottawa.
In 1998 General Hillier was appointed as the first Canadian Deputy Commanding General of III Corps, US Army in Fort Hood, Texas. In 2000 he took command of NATO's Stabilization Force's (SFOR) Multinational Division (Southwest) in Bosnia-Herzegovina.
In May 2003 General Hillier was appointed as Commander of the Army and subsequently, in October 2003, he was selected as the Commander of the NATO-led International Security Assistance Force (ISAF) in Kabul, Afghanistan.
General Hillier was promoted to his present rank and assumed duties as the Chief of the Defence Staff on 4 February 2005.
He retired from the Canadian Forces in July 2008.
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| 11:00 AM – 11:45 AM |
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| 12:30 PM – 1:45 PM |
Government services touch virtually every aspect of a citizen’s life, yet most are unaware of the complexities and considerations of delivering even the most “basic” and essential services on a national basis. In the mature technology environment of Canada’s Federal and provincial governments, innovation can come from greater inter-jurisdictional partnerships that deliver financial and operational efficiencies.
GTEC 2010’s inter-jurisdictional panel will explore the partnerships of the Canada Revenue Agency related to the Canada Child Benefits Application. In this session, panellists will discuss the common challenges, pitfalls and keys to success for departments looking to improve inter-jurisdictional cooperation and, ultimately, the services they deliver to Canadians.
About the Case Study:
The Automated Benefits Application (ABA) initiative is an integrated Canada Child Benefits Application registration option presented to an applicant, usually the mother, during the birth registration process. Upon consent, the provincial/territorial Vital Statistics Agency (VSA) registering the birth sends the applicant’s registration information via the National Routing System (NRS) to the CRA for benefit eligibility determination and payment.
• High performance government – strategic alignment of the project:
• Ensure that eligible families receive timely and accurate benefits, contributing to the integrity of Canada’s income security system
• Integrate easy-to-use services via partnerships between federal and provincial/territorial governments
• Leverage existing technology – secure data transmission, and back-end processing systems for federal and provincial partners
• Advance the use of electronic service delivery and eliminate paper processing (Government of Canada - red tape and paper reduction)
• Optimize business administration with faster processing time and earlier payments to citizens
• Find operational/processing savings
• Reduce risk by ensuring data integrity
• Data Security with NRS:
• Data transfer via ABA is consent-driven
• Data source (prov/terr Vital Statistics agency) is the reliable authority
• Multi-departmental standards for data capture
• Data remains encrypted between organizations; both the data (xml payload encryption) and the transport (mutual SSL) layers are encrypted
• NRS leverages Public Key Infrastructure (PKI)
• Threat Risk Assessments were carried out by both organizations to ensure that there are no risks to data integrity
• Talent management:
• Dedicated project teams selected in each organization based on background and expertise
• Joint management, planning, development and implementation
• Implementation:
• Launched in three provinces in 2009 (Nova Scotia, British Columbia, Prince Edward Island) and two provinces in 2010 (Québec and Ontario). The ABA service is now available for approximately 75% of the newborn population in Canada.
• 94% take-up rate among parents of newborns! Moderator - Arlene White, Assistant Commissioner, Assessment and Benefit Services Branch, Canada Revenue Agency Ms. White began her career in 1976 at the Winnipeg Taxation Data Centre. From 1979 she worked in progressively more responsible positions in the Winnipeg Tax Centre, and in 1990 she became the Chief of Client Services at the Winnipeg Tax Services Office. Ms. White spent 1996 working in Customs Trade Administration. In 1997 she relocated to Saskatoon as the Director of the Tax Services Office. Ms. White became the Director of the Vancouver Tax Services Office in 2004.
Born in Portage la Prairie, Manitoba, Ms. White received a Bachelor of Science in Mathematics from the University of Manitoba as well as a two-year accounting certificate from Red River College.
Ms. White was appointed as the Assistant Commissioner, Prairie Region in April of 2008, and in August of 2010, was appointed as the Assistant Commissioner of the Assessments and Benefits Services Branch. Panelist - Michelle MacFarlane, Deputy Registrar General, Vital Statistics Agency, Service Nova Scotia and Municipal Relations Michelle MacFarlane is the Deputy Registrar General and Acting Director for Nova Scotia Vital Statistics and responsible for maintaining the provincial registry of births, deaths, marriages and change of names and issuing certificates on these vital events. A mom to a five year old, she enjoyed working on the Automated Benefits Application as she believes it is always good when we can make life easier for parents who have a new baby in the family.
Prior to Vital Statistics, Michelle was the Director of Strategy and Innovation with the Province and led the development of a five year integrated service delivery plan for Service Nova Scotia. She was also a director with Property Assessment where she was part of a team that helped establish Property Assessment as an entity separate from government. Panelist - Phred Hughes, Director General, Individual Returns and Benefits Directorate, Information Technology Branch, Canada Revenue Agency Phred is an Ottawa native. He started working on the evening shift at the Ottawa taxation centre while pursuing an English literature degree at Carleton University. ?Upon graduation, he returned to Revenue Canada, moving to Newfoundland to help open the St. John's Taxation Center, where he stayed for two years.
Phred returned to Ottawa to join the Information Technology Branch in 1982, working as an analyst, project leader, manager and director over the next 8 years. ?In 1999, he became a Director General, and is currently the Director General of the Individual Returns and Benefits Directorate, overseeing a team of 600 IT professionals. Panelist - Jack Pearson, Director, Major Projects Division, Benefit Programs Directorate, Assessment and Benefit Services Branch, Canada Revenue Agency Jack Pearson began his career with the Canada Revenue Agency in 1991 in the Ottawa Tax Centre. He came to Headquarters in Benefit Programs in March of 1997 where he occupied progressively senior positions. More recently, Jack has held several Director postings and is now the Director, Major Projects Division. He is currently on assignment to the Privy Council Office for the Government of Canada.
Jack holds a Bachelor's degree in Political Science from Concordia University in Montreal and a Master's degree in Political Science from Sir Wilfrid Laurier University in Waterloo. He is married with three lovely daughters.
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| 2:00 PM – 2:45 PM |
Today’s modern workplace requires mass collaboration. Whether it be new digital born generations of employees joining the traditional workplace, or new mandates crossing traditional jurisdictional boundaries, technological collaboration is here to stay. Web 2.0, wikis, blogs, instant messaging, social media, etc. all of these have blurred the lines between what was once a clear distinction between corporate governance and consumer media, one could even argue that this line will only continue to blur, to a point of non-existence. During this session, you will hear about the emerging collaboration and social media trends surrounding mobility, 3d visual representations, gaming and avatar management. As well, you will hear about how government institutions are merging the existing 2.0 collaborative methods with strong corporate governance and management in an effort to manage collaboration and strike a balance between the collaboration needs and enterprise obligations around information management, security and access. In this new world of technological collaboration, let us show you how to achieve a balance between your social media needs and corporate compliance and governance.
Speaker - Alex Benay, Senior Strategist, Canadian Public Sector, Open Text Corporation Alex has acquired a vast range of experience in the information management and public sector management sectors, ranging from policy development and program management to solutions development and implementation. Having spent the first eight years of his career in the Canadian Federal Government as an executive in such organizations as Library and Archives Canada, Natural Resources Canada, the Department of Foreign Affairs and International Trade and the Canadian International Development Agency, Alex then proceeded to help establish Enterprise Content Management capacities in several small to medium sized enterprises in the Ottawa area. Currently, Alex is the Senior Strategist for the Canadian Public Sector within Open Text, where he is responsible for setting strategic direction and policies for all three levels of government throughout Canada.
Cloud computing is fast becoming a popular option for government departments, and this session examines the central question pertaining to cloud computing: if we know that cloud computing can enable government to improve overall performance and stability, then why is the adoption process so difficult? Gain insight into the experiences of current and past cloud computing deployments. You’ll hear how Industry Canada successfully adopted a cloud approach, the challenges they faced and how they addressed them. As well, TELUS will share its perspective on cloud computing model, benefits, common challenges, and how others have successfully implemented the technology with positive results. Whether you’re a first-time buyer of cloud services or an experienced veteran looking to expand usage of cloud services, this session provides the information you need to be successful.
Co-presenter - Dan Batista, Director, Service Innovation, Industry Canada Mr. Batista is currently the Director of Service Innovation, in the Small Business and Tourism Branch of Industry Canada. As the Director of Service Innovation, Dan is responsible for leading the delivery and evolution of various on-line services and information products, notably Canada Business and BizPaL.
Prior to joining the Small Business and Tourism Branch, Dan held several positions as Director within the Government On-line and Service to Business branches of Industry Canada. He was also Director of the International Business Opportunities Centre in the Department of Foreign Affairs and International Trade.
Dan has a Master’s of Public Administration degree from Carleton University, Ottawa Canada, and a Master’s of Electronic Commerce degree from Dalhousie University, Halifax, Canada.
Co-presenter - Jamie Darch, Director,, TELUS Customer Solutions Since joining TELUS several years ago, Jamie has been assisting government clients across Canada to better leverage ICT to enable business results. Before that, Jamie worked in Deloitte’s Public Sector Strategy team serving government clients across North America. He spent the first half of his career with the Federal Government in Ottawa. Jamie graduated from the University of Ottawa and Carleton University. He is also a Certified Management Consultant (CMC) and holds a Project Management Professional (PMP) designation. He currently sits on the Board of Directors Executive for The Information and Communications Technology Council (ICTC) of Canada.
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| 3:00 PM – 4:00 PM |
Every day customers around the world are making the change as they move to the cloud. The cloud is creating new opportunities: new opportunities for customers, new opportunities for government. And, indeed, one of the benefits of the cloud, the cloud can often make computing cheaper. But cloud computing is not just about making government cheaper. It's about making government better. That's the real opportunity that cloud computing offers. The City of Miami, like many cities, offers a 311 service. Every day over 4,000 citizens in Miami report a problem to their government. It may be getting a pothole fixed; it may be getting the trash picked up if the truck missed it. People who call often have two questions in mind: I wonder if someone else has reported this already, and I wonder if anything is being done? Well, the City of Miami moved from a telephonic system to a computer system, so that an individual can not only report over the Internet, but they can then track the progress and see other reports in their neighbourhood. They made this move not in months or weeks but in days: it took them eight days from conception to deployment. That's what the power of the cloud offers when it's combined with the power of developer tools, and a platform that people already know and understand. And it's not just for cities; it's for government agencies of all types.
As promising as these cloud opportunities are, it's important for all of us to think about the challenges that cloud computing creates. The privacy landscape is being reshaped on almost a monthly basis. And we're going to have to think through as a society how we want to adapt to it and it's not just privacy of course, it's security, as well. At the end of the day, if we're going to seize these new opportunities, if we're going to address these new challenges, and if we're going to meet these new responsibilities, we need a new conversation. It's a conversation that needs to bring together people who are responsible for information technology in government, people who see the difference that it can make for the way your department works, for the way it can improve the lives of citizens that you serve. It needs to bring together the representatives of consumer groups. It needs to bring together the people who are creating technology tools in government. It needs to be a conversation that spans the country, and the globe, and doesn't take place solely in a single capital. The conversation begins today.
Keynote Speaker - Steve Gilmer, World Wide Lead, Public Sector Cloud Computing, Microsoft Canada
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| | Wednesday, October 6 |
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| 9:00 AM – 9:45 AM |
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| 10:00 AM – 10:45 AM |
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| 11:00 AM – 12:15 AM |
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| 11:00 AM – 12:15 PM |
Cyber-security is an ongoing challenge for every organization that used technology and works online. In the era of Government 2.0, with the advent of social media, increased collaboration and the demand for open data, assessing and dealing with threats to security is an increasingly important focus for today’s CIO. Government agencies face the additional challenges of ensuring fiscal and public accountability within departments, and across jurisdictions.
The Communications Security Establishment, National Defence and Treasury Board all play important roles in securing information within the Government of Canada. Join us for perspectives on how to assess a department’s vulnerability to cyber-attacks against the ongoing priorities of expenditure management, consolidation and modernization. Moderator - Pierre Boucher, A/Deputy Chief Information Officer, Treasury Board of Canada Secretariat Pierre Boucher is Acting Deputy Chief Information Officer at the Chief Information Officer Branch, at Treasury Board Secretariat of Canada. Prior to this, he was Executive Director for the Security and Identity Management division and was responsible for all aspects of Government Security including the Policy on Government Security and IT Security, Cyber Authentication and Identity Management. Previously, Mr. Boucher was Senior Director, Enterprise Architecture and Standards at the Treasury Board Secretariat of Canada. Mr. Boucher joined the Treasury Board in November 2003 after nine years in the private sector, where he held positions with increasing responsibilities. He was Senior Director of Research and Development and Vice-President of Customer Service at Entrust. He was also Manager, Technical Services Group, Information Technology Security Branch, National Defence, where he was a leader in security architecture in a context of internetworking and the Department's increased liaising needs.
Mr. Boucher has previously worked at the Communications Security Establishment as Project Manager for the development of various security products. He obtained a Bachelor's degree in Electrical Engineering from the École Polytechnique de Montréal in 1985. Panelist - BGen Steven Noonan, Director General Information Management Operations, National Defence BGen Noonan enrolled in the Canadian Forces in 1978 and graduated with a Bachelor of Engineering degree in Fuels and Materials (minor in hockey) in 1982 from Royal Military College in Kingston.
As a line officer, BGen Noonan commanded the airborne engineer troop and squadron in 2 CER, was second-in-command of an armoured engineer squadron with 32 Armd Engr Regiment in BAOR, commanded 41 Fd Sqn in 4 CER (during which he deployed to the Former Republic of Yugoslavia as part of Op HARMONY Roto 0), commanded 1 CER in Edmonton 1999-2001, commanded Task Force Afghanistan Roto 0 Aug 05-Mar 06 and finally the CF Experimentation Centre Jul 08-Jul 09.
His staff officer postings include four years as G3 Engr and G3 Plans (Ex) with 1 Cdn Div HQ in Kingston, one year as part of the J3 Engr staff in Ottawa, three years with the CLS staff where he was involved in Army Transformation, a short three month stint as DNBCD and finally he acted as the J3 for CEFCOM from Jul 06-Jan 08. He is a graduate of Canadian Forces Land Command and Staff College (1991), the Canadian Forces Command and Staff Course (1999) and the National Security Studies Programme (2008).
In 2009, BGen Noonan was promoted to his current rank. His current appointment is Director General Information Management Operations in NDHQ and holds the appointment of Deputy Canadian Forces J6. As such, he leads the Information Management Operations Division and exercises operational control of national signals intelligence (SIGINT), electronic warfare (EW) and computer network operations, plus provides support to national command, control information systems, including communications/information security and crypto support.
Panelist - Toni Moffa, Deputy Chief/ADM, IT Security Program, Communications Security Establishment Canada CSEC is Canada’s cryptologic agency; it provides the Government of Canada with two key services: foreign signals intelligence in support of defence and foreign policy, and products and services that help protect information and information systems of importance to the Government of Canada through its IT Security Program. Ms. Moffa has been the Deputy Chief for the IT Security Program since April 2009.
Prior to this position, Ms Moffa has held various executive positions at CSEC across several business lines, namely, IT Security, SIGINT and Corporate Services and also included a posting as Canada’s Senior Liaison Officer to the National Security Agency in the USA. Ms. Moffa began her career with CSEC in 1986, after graduating from McGill University in Montreal.
Social media tools have tremendous capability to improve our ability to create and share ideas, build networks and support collaboration. In the public sector, social media is transforming not only how public servants work together, but also improving departments’ ability harvest the collective knowledge of the broader federal community, and even engage external stakeholders
This panel will include three perspectives on social media from a personal user, a professional user/manager and a community of users. We’ll explore how individuals, workgroups and communities are using social media tools to positively impact their work and their lives. At the same time, we’ll explore the human dimension of using social media tools in a government environment. What are the challenges and limitations to using social media inside the firewall and how can use of social media outside the firewall help to promote government objectives? What approaches are being used to educate government audiences, and what is the potential for using social media to engage Canadians in government services?
Join Marj Akerley, a former CIO and social media pioneer who now leads the Organizational Readiness Office, as she moderates this discussion of using social media for personal, work and community development.
Moderator - Marj Akerley, Executive Director, Organizational Readiness Office, Treasury Board of Canada Secretariat An innovator, team motivator and dynamic proponent of change through collaborative technologies, Marj Akerley has recently accepted a new role where she is doing just that.
Marj recently became the Executive Director of the Organizational Readiness Office within the CIO Branch of the Treasury Board Secretariat, an organization committed to providing community development, collaboration and shared people management solutions. In this role, she works with organizations across the public service, embracing and optimizing culture change surrounding the use of social media and collaborative technologies. She will play a leading role in the evolution of the Government of Canada wiki (GCPEDIA) and the use of Web 2.0 in Government while continuing to support community development in the Information Management, Information Technology and Security Communities.
From 2005-2010, Marj was the Chief Information Officer at Natural Resources Canada (NRCan). At NRCan, her leadership and dedication to finding innovative solutions to address their science-based knowledge needs resulted in the implementation of collaborative technologies, including the NRCan Resource Wiki, and initiated a cultural change in the way the department creates, shares and stores information. With a focus on increasing collaboration and integrating departmental knowledge, Marj developed a Collaborative Technologies Business Case for NRCan laying out a three-tiered plan to roll out a number of technologies over four years.
Marj has more than 30 years of information management and technology experience in the government and private sector. She holds an MBA from Queen's University and a Computer Science diploma from Mount Royal University in Calgary, Alberta. Marj resides in Ottawa with her husband and two children.
Panelist - Jennifer Hollington, Director General, Planning, Operations and Information Branch, Canadian Forest Service, Natural Resources Canada Jennifer Hollington is the Director General of Planning, Operations and Information with the Canadian Forest Service of Natural Resources Canada. She has been with NRCan for 21 years. Her previous positions include Associate Executive Director of the Shared Services Office, and Director of Management Services within the Energy Sector. In her current role with the Canadian Forest Service, Jennifer manages federal-provincial-territorial relations, coordinates planning and financial management, oversees national and international reporting on Canada’s forests, and provides operational support and services. Jennifer has an Honours degree in Journalism from Carleton University. Panelist - Colin McKay, Director, Research, Education and Outreach, Office of the Privacy Commissioner of Canada Colin McKay is a public policy professional with 15 years experience researching, interpreting and communicating complex economic and social policy issues to diverse audiences.
As Director of Research, Education and Outreach at the Office of the Privacy Commissioner of Canada, he and his team work on simple solutions that encourage Canadians to really think about how their identify is shaped by their own actions, by the intervention of the state, and through everyday interaction with commercial organizations. They look to research in sociology, law, technology and economics to anticipate challenges to the privacy rights of Canadians. Panelist - Jérémie LeBlanc, Social Media Manager, Communications Community Office Jérémie LeBlanc, is a Natural Resources Canada (NRCan) employee, on assignment with the Communications Community Office since June 2010. Librarian by professional rank, he is specialized in web 2.0 technologies and held the first Web 2.0 Librarian position in the public service. While at NRCan, he worked on a variety of projects, namely: the NRCan Wiki, NRCan blogs and NRTube. Jérémie was also a reverse mentor to the Deputy Minister Cassie Doyle. He is very implicated with the Web 2.0 Practitioners' community (W2P) in the national capital region, and has also coordinated a social media conference hosted at NRCan in April 2010.
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| 1:00 PM – 1:45 PM |
The business of government is never going to be the same. But what does that mean for public sector CIOs? And where should they focus to ensure the government’s success – and their own.
Governments across the world are caught in a perfect storm — and are being pummelled by the economic crisis, major demographic and political shifts, technology innovations, and citizen demands for greater transparency, accountability, and efficiency. In the center of this storm stands the CIO. Now, more than ever before, CIOs have the opportunity to enable government performance by leveraging and managing technology. But this will require new thinking, a new approach, and a new definition of the role of CIO. Time is now- The successful CIO must evolve to become both a ”business partner” – an executive who is able to engage agencies and business units in their language and understand their needs – and a ”value creator” – an executive who finds innovative ways to improve citizen service, not just the owner of a cost center. This session will explore key performance levers CIO’s can do to weather the storm, including best in class case studies.
Speaker - Rick Webb, Chief Technology Officer, Canada, US State and Local Government, Accenture Rick Webb is a senior executive at Accenture where he serves as the Chief Technology Officer for Accenture’s US State and Local Government practice. Rick joined Accenture in August 2003 and brings a wealth of experience from both the public and private sectors. He has worked extensively with state officials throughout the United States to carry out government transformation by implementing better IT management and e-government practices.
Beginning in September 1997, Rick served as Chief Information Officer (CIO) of the State of North Carolina for three years. In that capacity, he oversaw the State’s Office of Information Technology Services (ITS), which is responsible for managing the tactical, operational arm of technology and setting the offices strategic direction.
Prior to serving as State CIO, Rick was appointed by Governor James B. Hunt as the Assistant Secretary for the North Carolina Department of Commerce and led all economic development and business recruitment for the state as well as the President of the North Carolina Economic Development Partnerships.
Rick has been a featured speaker throughout the United States on both economic development and enterprise management of IT infrastructure, e-Government and IT transformation. He has worked with several states including Massachusetts, California, Kentucky, Texas, Oregon, and Virginia in development of enterprise IT strategies and e-government initiatives. He is former Chairman of the Corporate Leadership Council for the National Association of State Chief Information Officers (NASCIO).
Managing the budget and economy through fiscal recover could seem at odds with Government infrastructure modernization. However history shows that innovation can pave the way to economic recovery – through agile processes, improved communications and offering of better services to citizens not to mention environmental sustainable practices. Join the discussion of how to lower your costs, while modernizing your government workplace.
Speaker - John Weigelt, National Technology Officer, Microsoft Canada As the National Technology Officer for Microsoft Canada, John Weigelt is responsible for driving Microsoft Canada’s strategic policy and technology efforts. In this role, Mr. Weigelt is the lead public advocate within the company on key issues such as the development of national technology policy and the use of technology by government, education and academia. Mr. Weigelt is also responsible for the development and implementation of strategies which strengthen the company’s relationships with the Canadian technology industry at large.
The office of Information Technology (IT) is at the crux of enabling government departments and agencies to deliver new and existing services more efficiently, while protecting the privacy and security of information. As key stakeholders in this transition, CIOs and Technology Directors need to find their voice at the executive table to ensure that IT delivers value to the business, and that this value is clearly understood.
This presentation offers strategies and tactics for CIOs and Technology Directors to develop a concrete roadmap within 100 days to begin transforming IT functions from service bureaus to partners in business evolution. The presentation will look at Public Sector IT governance and strategy development, as well as solution planning and optimizing IT effectiveness. Delegates will gain insights into:
• Adopting a business stance for guiding IT strategy
• Ensuring that the right conversations between business and IT take place
• Proactively engaging organizational stakeholders in setting strategic direction that matches business priorities
Speaker - Tony Malaty, Vice President, Consulting Services, Innovapost As Vice President of Consulting Services, Tony Malaty is responsible for Innovapost’s Consulting practice, which includes Business Consulting, Change and Human Performance Management, Technology Consulting and Incubator service offerings. Since joining Innovapost in August 2008, Tony has led the delivery of CIO Advisory Services at major Public Sector clients.
Prior to joining Innovapost, Tony was based in the UK for over 17 years specializing in global financial markets with a proven track record in strategic planning, large-scale business and IT transformational change, moving to innovative shared services models and creating new transaction services and data management ventures with multi-year investments of up to $500 million. He also led the turnaround of several distressed projects with budgets ranging from $10M to $150M. As Partner/Managing Director at Top Right Quadrant, BearingPoint, Capco and Accenture, he was a trusted advisor to senior executives, board members and institutional investors across Europe, North America and the Middle East.
Tony holds a Bachelor of Science in Information Management and Systems and Bachelor of Science in Biochemistry from the University of Ottawa.
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| 2:00 PM – 2:45 PM |
Information technology in the Federal government is evolving rapidly with new technologies transforming the innovation capacity of departments and public servants, while changing the value equation of commoditization, standardization and interoperability for delivering services to Canadians. The presentation will outline the perspective of the new Chief Technology Officer (CTO) of the Government of Canada, including a review of the current state of IT in the GC. The new CTO, who has been on assignment to the Administrative Services Review at PCO since first joining the GC in May 2010, will also share his perspective on some key priorities that he hopes to pursue during his mandate: standardization and interoperability.
Speaker - Benoit Long, Lead, Internal Enabling Functions, Administrativ Services Review, Privy Council Office Benoit Long became the CTO for the Government of Canada in May 2010. Since then, however, he has been on assignment to the Privy Council Office to lead the Internal Enabling Function team with the Administrative Services Review. The team is undertaking a comprehensive review of administrative functions across Government. In particular, the team is examining how we can simplify, standardize and consolidate business processes associated with the most generic internal functions of the Government of Canada.
Previously, Benoit Long, was the vice-president and CIO at The Credit Valley Hospital and Trillium Health Centre. He has had other roles in the private sector, including working as vice-president of planning and development for CIBC's Internet Channel from 2001 to 2003. He has also worked in e-commerce and technology management, corporate sales management, as well as other executive, management roles.
Benoit Long has worked for the Government of Canada between 1985 and 1993. He held senior positions in such departments as Fisheries and Oceans Canada, Employment and Immigration Canada, and Human Resource Development Canada.
He obtained his B.A. Honours and M.A. in Economics at Carleton University and the received an Executive Certificate in Strategy and Innovation from the Massachusetts Institute of Technology – Sloan School of Management.
Bell has had a long standing relationship providing the Canadian government with solutions that work for communities. We have a unique track record of understanding the economics of managing the business while at the same time considering the safety of the citizens and the impact on the environment.
At this session we will share our vision of what the Canadian government is facing in the future and ways to manage them. See how this vision translates to delivering effective solutions that address your most pressing challenges with limited budget and resources.
Speaker - Michael Weening, Vice President Business Wireless, Radio & Paging, Bell Mobility Michael is Bell Mobility's Vice President, Business Wireless, Radio & Paging. Michael is responsible for Bell’s National Wireless Business.
Previously, Michael worked with Microsoft UK as Senior Director of the Communications Sector responsible for the Telecommunications and Media & Entertainment businesses, software and service channel and Mobility.
Prior to moving to the UK, Michael was the Director of Microsoft's Canadian Communications Sector business and a leader on the Financial Services team. Michael brings with him many years of experience in the communications and technology sector, having lead large enterprise sales organizations and SMB channel teams in North America and Internationally.
Michael holds a Master of Business Administration from the University of Brock.
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| 3:00 PM – 4:00 PM |
Cloud computing is one of the most powerful and disruptive trends in technology. The ongoing revolution in cloud computing is transforming business, enabling companies to be more flexible and more efficient by delivering reliable, high impact solutions while reducing IT management costs. Google's vision of the cloud is unique and extends beyond what is being done today. Join Google to learn how businesses have harnessed the power of these technologies, and how your organization can benefit from the constant innovations in the cloud. Keynote Speaker - Michael Lock, Vice President, Enterprise Sales, Google Inc. Michael oversees the Americas Sales and Operations organization for Google's Enterprise division. Since joining Google in 2005, Michael has helped rapidly expand Google's footprint within the global Enterprise marketplace. Currently, he is responsible for teams driving customer acquisition of Google's Enterprise offerings in the product areas of Search, Maps, Earth, Apps and Postini.
A 25-year veteran of the enterprise information technology industry, Michael began his career at IBM where he held roles in the general systems and enterprise systems divisions. He moved to Silicon Valley as a sales and marketing executive for Oracle in the 90's and subsequently, took positions in several Silicon Valley start-ups. Michael played a pivotal role in the success and eventual acquisition of Virage, a pioneer of multimedia search and content management software.
Michael holds a bachelor's degree in business administration from Wilfrid Laurier University in Waterloo, Ontario, Canada.
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| | Thursday, October 7 |
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| 8:00 AM – 9:00 AM |
TBA Moderator - Daniel Jean, Deputy Minister, Administrative Services Review, Privy Council Office Daniel Jean was appointed Deputy Minister of the Administrative Services Review,
Privy Council Office on April 6, 2010.
Mr. Jean joined the Canadian Foreign Service in the immigration stream in 1982 and served in Buffalo, Hong Kong, Port-au-Prince (twice), Ottawa and Washington. He was Consul and Immigration Program Manager in Haiti during the coup that ousted elected President Jean-Bertrand Aristide. He received two awards for his achievements during this troublesome period: a special commendation at the 1992 Annual Awards Ceremony of the Professional Association of Foreign Service Officers and an Award of Excellence from the Public Service Commission in 1993. He participated in the May 2000 Governor General’s Canadian Study Conference, an initiative aimed at broadening the vision and experience of Canada’s future leaders.
From 1995 to 2000, Mr. Jean was the Immigration Counsellor at the Canadian Embassy in Washington. In the summer of 2000, he returned to Citizenship and Immigration headquarters where he subsequently served as Director General of the International Region, Assistant Deputy Minister Policy and Program Development, and Assistant Deputy Minister Operations.
In March 2007, he was appointed as the Assistant Secretary, Treasury Board Secretariat. His primary responsibilities were to provide advice to the President of the Treasury Board on International Affairs, Security and Justice issues. In October 2007, he was named Associate Secretary of the Treasury Board Secretariat. He was appointed Deputy Secretary to Cabinet (Operations) of the Privy Council Office in August 2008.
Mr. Jean graduated with a BA in Political Science and Economics from the University of Ottawa in 1982, and an MBA from the State University of New York at Buffalo in 1988.
Born in Rimouski, Quebec, Mr. Jean grew up in Matane in the Gaspé Peninsula. He is married with three children and serves as a volunteer with minor hockey in the Outaouais region. Panelist - Liseanne Forand, Senior Associate Deputy Minister and Chief Operating Officer, Human Resources and Skills Development and Service Canada On October 13, 2009 Ms. Liseanne Forand was appointed Senior Associate Deputy Minister of Human Resources and Skills Development and Chief Operating Officer for Service Canada.
Between 2008 and 2009, she had served as Associate Deputy Minister of Agriculture and Agri-Food Canada.
Liseanne began her career in the Public Service of Canada in 1986, at the Department of Fisheries and Oceans, where she served until 1993. During that time, she also represented the Department on the interdepartmental team charged with the arbitration of the Canada-France maritime boundary.
Liseanne took a leave of absence from the Public Service in 1993 to become the first Executive Director of the Canadian Association of Prawn Producers. In 1994, she was appointed Director General of the Canadian Council of Ministers of the Environment, based in Winnipeg. She returned to the Department of Fisheries and Oceans in 1998 as Assistant Deputy Minister, Policy. In 2001 she joined Communication Canada as Assistant Executive Director, Communications Program and Services and in 2003 she was appointed Assistant Deputy Minister, Northern Affairs, at Indian and Northern Affairs Canada. Between 2006 and 2008, she served as Assistant Secretary to Cabinet, Social Development Policy at the Privy Council Office.
Liseanne holds a Bachelor of Arts degree in English (Honours) from Concordia University in Montreal where she also completed the course work towards a Master of Arts degree.
Panelist - Neil Yeates, Deputy Minister, Citizenship and Immigration Canada Neil Yeates was appointed Deputy Minister of Citizenship and Immigration Canada on July 20, 2009. Prior to his appointment, Mr. Yeates served as Associate Deputy Minister at Indian and Northern Affairs Canada.
Previously, Mr. Yeates was Assistant Deputy Minister, Health Products and Food Branch, with Health Canada. He also served as Assistant Deputy Minister, Industry Sector with Industry Canada. He joined the Government of Canada from the Government of Saskatchewan in August 2004. In his 20-year career with the Government of Saskatchewan, Mr. Yeates held a variety of Deputy Minister positions, including with the Department of Learning, the Department of Post Secondary Education, Learning and Skills Training, and the Department of Corrections and Public Safety. As well, he has held Assistant Deputy Minister positions in the departments of Health, Social Services, and Finance.
Mr. Yeates holds a B.A. (Honours) in political science and history from Queen’s University and a M.A. in Political Science from the University of Regina. Panelist - Andrew Treusch, Associate Deputy Minister, Public Works and Government Services Canada In September 2009, Andrew Treusch was appointed Associate Deputy Minister of Public Works and Government Services Canada (PWGSC). PWGSC plays a key role in the operations of government: it is the government’s principal banker, accountant, central purchasing agent, translation authority, real property manager and enabler of access to online services. PWGSC has about 14,000 employees working in the National Capital and five regional offices across Canada.
Previously, Mr. Treusch served as Associate Deputy Minister of Environment Canada, a position he was appointed to in June 2008.
In 2007, Mr. Treusch was named Executive Director to the Competition Policy Review Panel, chaired by L.R. Wilson. The Panel’s mandate was to review competition and investment policies and to report to the Minister of Industry. The Panel’s report, “Compete to Win” was released in June 2008.
Mr. Treusch served as the Senior Assistant Deputy Minister for Strategic Policy and Research at Human Resources and Skills Development (HRSD) Canada. Mr. Treusch joined the Department of HRSD in January 2003 and left in July 2007.
Mr. Treusch was born in Saskatoon and grew up in Winnipeg, Manitoba. He received a B.A. (Honours) and M.A. degrees from the University of Manitoba in 1976 and 1978; his principal field of study was Political Studies. He began his Ph.D. at Queen's University in 1979 when he was selected as a Canadian Parliamentary Intern, which brought him to Ottawa. He served as a political assistant from 1980 to 1984.
In 1984, Mr. Treusch entered the Canadian public service as an analyst in the Department of Finance. He remained with Finance for several years and rose to the position of Assistant Director, Federal-Provincial Relations Division.
In 1992, Mr. Treusch joined the Privy Council Office as Director of Operations on the Social Policy Secretariat. He returned to the Department of Finance in 1995 as Director of Federal-Provincial Relations.
In 1997, he remained with Finance as the General Director of the Federal-Provincial Relations and Social Policy Branch. In this capacity he was given an Award of Excellence for his role in negotiating the funding arrangements for the new territory of Nunavut.
In 1999, Mr. Treusch was appointed Assistant Secretary, Economic Sector in the Treasury Board Secretariat. He also served as the department’s Champion for Sustainable Development and Employment Equity.
Mr. Treusch is married, has three children, and resides in Ottawa near Dow’s Lake.
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| 9:00 AM – 9:45 AM |
Jennifer Stoddart, the Privacy Commissioner of Canada, will speak to the complex process of integrating new technologies while protecting the personal information of employees, partners and customers. Observations from her Office’s own investigations, audits, ongoing research and work with collaborative technologies will provide direction for CIOs and others on how to balance risk and opportunity as they explore innovative ways of providing personalized services to Canadians. Speaker - Jennifer Stoddart, Privacy Commissioner, Office of the Privacy Commissioner of Canada Jennifer Stoddart was appointed Canada's Privacy Commissioner by the Governor in Council, effective December 1, 2003, on unanimous resolutions adopted by both the House of Commons and the Senate, for a seven-year term.
Since taking on this role, Commissioner Stoddart has overseen a number of important investigations, including those concerning the privacy policies and practices of the popular social networking site Facebook and a massive data breach at U.S. retail giant TJX, which owns Winners and HomeSense stores in Canada. The Commissioner also led efforts to help private sector organizations understand their obligations under the Personal Information and Electronic Documents Act (PIPEDA) in the first years after the legislation came into force. She is working to promote online privacy for young people through the Office’s new website, www.youthprivacy.ca.
Given Canada’s international trade patterns, Commissioner Stoddart has become involved in global privacy issues through her work with international organizations such as the Organization for Economic Co-operation and Development (OECD) and Asia-Pacific Economic Cooperation (APEC), which are examining ways to protect and enhance privacy rights on a global scale. In 2007, she hosted the 29th International Conference of Data Protection and Privacy Commissioners, which brought together some of the world's foremost data protection experts.
Commissioner Stoddart was previously President of the Commission d'accès à l'information du Québec, an organization responsible for both access to information and the protection of personal information. She has held several senior positions in public administration for the Governments of Québec and Canada, including at the Canadian and the Québec Human Rights Commissions. Commissioner Stoddart has been active in the Canadian Bar Association, the Canadian Institute for the Administration of Justice, and has also lectured on history and legal sciences at the Université du Québec à Montréal and McGill University. She is a member of the Québec Bar.
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| 10:00 AM – 10:45 AM |
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| 10:45 AM – 11:30 AM |
The current age of austerity has created a compelling need to reduce costs in the public sector. With a budget deficit and depressed revenues as a result of the recent economic downturn, traditional incremental change and narrowly targeted cost reduction strategies cannot deliver a solution. Instead it is time to take a fundamental look at the question of how to deliver better value for citizens. As a result, politicians and public servants are in the hot seat and must quickly decide how to deliver more with less.
Mr. Keith Leslie will explore the UK Central Government response to managing UK deficit ~ from administrative review to leadership programs to integrate an overall transformation.
Keynote Speaker - Keith Leslie, Partner, Chairman of BuildAfrica and a Fellow of the Windsor Leadership Trust, Deloitte LLP Keith is a partner at Deloitte LLP, Chairman of BuildAfrica and a Fellow of the Windsor Leadership Trust.
He serves clients in the government and corporate sectors on issues covering organisation design, top team and Board performance and front line performance improvement. He acts as counsellor on major change programmes to chief executives and top management in FTSE-50 companies and public sector entities. He leads Deloitte’s organisation practice and has written many articles on organization and leadership topics in journals such as Financial Times, Wall Street Journal, The Times, European Management Journal, McKinsey Quarterly, Corporate Finance, Power Economics, The Tablet, Guardian Public. His most recent publications are on the future of the UK Public Sector, In the hot seat and Leadership at all levels.
Keith has a substantial personal commitment to the Third Sector as a non-executive Director of The Tablet Publishing Company and as Chairman of BuildAfrica. BuildAfrica supports 62 schools in rural Kenya and Uganda by constructing buildings, training teachers and school management and engaging parents.
Prior to joining Deloitte in 2006, Keith was a partner at McKinsey and led their leadership development programme. He began his career at Shell where he held a series of marketing and general management roles in New Zealand, Sweden, Cyprus and the UK.
Keith holds a LL.B with first class honours from the University of Edinburgh and a MBA from the Wharton School at the University of Pennsylvania.
His projects include work with:
• National College of Leadership for Schools and Children’s Services
• Ministry of Defence board effectiveness
• Department for Communities and Local Government business model
• Nuclear Decommissioning Authority organisation effectiveness
• Equalities and Human Rights Commission board effectiveness
• Department of Environment, Farming and Rural Affairs organisation effectiveness
• HM Revenue & Customs operational effectiveness
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| 11:30 AM – 12:15 PM |
GTEC is designed to create dynamic exchanges on our theme of High Performance Government. A team of INTERSOL observers will attend the conference and engage delegates before and after all our sessions. We will also use Twitter extensively during the conference to share comments and news on daily happenings at GTEC 2010 using the following Twitter hashtags:
GTEC: #gtec
CIO BootCamp: #CIOBootcamp
Social Media Panel: #GTECSocial
The comments you make to these Engagement Advisors, to GTEC staff and on Twitter will all point to the Closing Keynote Panel on October 7, where we will use a live Twitter feed and significant audience participation to review the highlights and key lessons of GTEC 2010. Delegates will be invited to join us as we bring the conference to a close, and take advantage of the opportunity to shape themes as GTEC begins planning for the next edition of the conference in 2011. Moderator - Alain Rabeau, Senior Consultant, Facilitator and Trainer, Intersol Group Ltd. Panelist - Barbara Kieley, Board of Governors Member and Partner, GTEC and Deloitte As a Partner in Deloitte’s consulting practice, Barbara advises senior government executives on strategic and operational transformation initiatives for all orders of government. She is a leader in Deloitte’s global public sector consulting practice and as such, has amassed considerable expertise in the areas of service transformation, public service renewal, strategic partnerships/outsourcing, grants and contributions reforms and the use of enabling technologies. She currently leads Deloitte’s technology consulting practice in Ottawa.
In April 2008, Barbara completed a 2+-year Executive Interchange with the Treasury Board of Canada Secretariat (TBS). As Senior Assistant Secretary for the Transformation Alignment Office, she was required to promote greater coherence in the Government of Canada’s internal and external service transformation strategies in support of TBS’s Management Excellence Agenda. Her office worked proactively with government policy centres and the service initiatives themselves to address systemic barriers and enable successful implementation of these potentially whole-of-government service renewal initiatives. She was responsible for assessing departmental performance on horizontal program and service initiatives, as part of the Management Accountability Framework (MAF) program at Treasury Board Secretariat. In addition, she assumed the executive lead role for the development for the Government of Canada’s Action Plan to reform the administration of grants and contributions, in response to recommendations from the Blue Ribbon Panel and elements of the Federal Accountability Act.
Barbara has Bachelor degrees in Mathematics/Computer Science and Biology from Carleton University and is a Certified Management Consultant.
Panelist - Laura Wesley, Project Leader, MAF, Industry Canada
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