Speaker - Ken Cochrane, Chief Information Officer of the Government of Canada, Treasury Board of Canada, Secretariat
Ken Cochrane has been the Chief Information Officer of the Government of Canada since June 2006. In this role he is responsible for establishing strategies, directions and policy for the Government in the areas of Information Technology, Information Management, Security, Privacy and Access to Information. This role involves working collaboratively and often in partnership with all Federal Government Departments & Agencies, industry, other Canadian jurisdictions as well as on the international front. Prior to this, Ken Cochrane was the first Chief Executive Officer of the Government of Canada's Shared I.T. Services from 2004-2006, Chief Information Office for Canada Customs & Revenue Agency from 1999-2003. Mr Cochrane's private industry experience spans some 20 years as an executive with MetLife including roles as Vice President Development for the US operations in New York, Chief Information Officer for Canada, and Managing Director - Personal Insurance Administration and Customer Services.
Track Chair - Glenn Sparkes, Director, Federal Government, Microsoft Canada
The role of the Chief Information Officer (CIO) is to monitor and be aware of the many trends and indicators as they develop. The CIO is responsible for selecting which trends are the most appropriate to pursue and to organize, align and plan to effectively implement the strategies and directions in response. This session will reflect on key trends and indicators as they relate to Security, Information Technology (IT) and People and it will examine how we address these opportunities and ready ourselves for change.
Speaker - Minister Doug Horner, Advanced Education and Technology, Government of Alberta
Doug Horner was elected to his third term as a Member of the Legislative Assembly for Spruce Grove-Sturgeon-St. Albert on March 3, 2008, and sworn in as Minister of Advanced Education and Technology on March 13, 2008. During his second term he also served as Minister of Advanced Education and Technology and Minister of Agriculture, Food and Rural Development. Additionally, he served as vice-chair of the Agenda and Priorities Committee and is a member of the Treasury Board and the Cabinet Policy Committee on Managing Growth Pressures. Born in Barrhead, Alberta, to Jean and Dr. Hugh Horner, Mr. Horner has spent most of his life in rural Alberta. Three generations of his family have been involved in agriculture, and his father was a previous minister of agriculture. Mr. Horner also has a solid business background, graduating from the Southern Alberta Institute of Technology (SAIT) with a diploma in business. After completing further studies, he was accredited by the Institute of Canadian Bankers. Before being elected to the Alberta Legislature, Mr. Horner had extensive experience in the private sector, including banking in southern Alberta and a sound understanding of the value-added sector of agriculture. He was integral in the start-up and operations of his family's barley and oat processing mill. Later he became responsible for international marketing and sales of specialty grains for ConAgra out of its Nebraska office. After three years he moved back to Canada and established a trading company for agrifoods and agrifeeds for domestic and international markets. Mr. Horner is an active member of his community. He is currently a member of the Spruce Grove and District Chamber of Commerce, the St. Albert Parkland Rotary Club, the Royal Canadian Legion, the Loyal Edmonton Regiment Association as well as several other service and community organizations.
Track Chair - Leslie Sim-Kaiser, Chief Information Officer, Advanced Education and Technology, Information and Technology Management
Leslie Sim-Kaiser has been the CIO for the ministry of Alberta Advanced Education and Technology since 2005. With over twenty years of Information and Technology Management experience she has performed a broad range of technical, business transformation and executive roles within the ICT sector. Her last ten years of public sector experience has been recognized through 7 ministry achievement and recognition awards and 4 Premiers Awards of Excellence. She is an active participant in the Government of Alberta's CIO Council as well as a member of the University of Alberta's Department of Computing Science Industrial Advisory Board and N.A.I.T's External Advisory Committee for Women in Technology. Previous private sector experience included international and national organizations in the banking and manufacturing sectors.
Information and communications technologies (ICT) are opening wider channels of communication in society. Online services are now expected from business and increasingly from government. Alberta is addressing the need to bring more services online through infrastructure, such as its SuperNet, products such as digital libraries, and online access to numerous government services. Strong ICT research, infrastructure and business communities are vital for Alberta to compete globally. Alberta is implementing a number of strategies to support world-class capabilities in the information technologies it needs to build the next generation economy.
10:15 am–11:00 am
Keynote Panel Discussion / Groupe de discussions clé
Chair / Président - Mel Cappe, President, Institute for Research on Public Policy
Mel Cappe began his term as president of the IRPP on June 1, 2006. Prior to joining the IRPP, Mr. Cappe spent more than 30 years in the Canadian public service, most recently as the High Commissioner for Canada to the United Kingdom of Great Britain and Northern Ireland. Prior to that, he was Canada's top public servant as Clerk of the Privy Council, Secretary to the Cabinet and Head of the Public Service in January 1999, relinquishing the position in May of 2002 to become Special Advisor to Prime Minister Jean Chrétien. He has also held senior economic and policy positions in federal government departments in Ottawa, including the Treasury Board, Department of Finance and Consumer and Corporate Affairs. He has served as Deputy Secretary to the Treasury Board, Deputy Minister of the Environment, Deputy Minister of Human Resources Development, Deputy Minister of Labour and Chairman of the Employment Insurance Commission. Born in 1948, Mr. Cappe has a Masters degree in Economics from the University of Western Ontario and did doctoral studies at the University of Toronto. He is married to Marni, and they have two children.
Panelist - Ian Clark, Professor, School of Public Policy and Governance, University of Toronto
Ian Clark assumed his position as Professor in the School of Public Policy and Governance in July 2007. Clark leads the professional development component of the School's master's program and advises on the overall curriculum of the School. He is a senior fellow of Massey College. He serves on the boards of the Ontario Innovation Trust, the Canadian Urban Institute and the editorial board of Canadian Public Administration. He chairs Statistics Canada's Advisory Committee on Postsecondary Statistics and is an external member on the internal audit committees of Health Canada and Indian and Northern Affairs Canada. He advises the Treasury Board of Canada Secretariat and other departments as the government responds to the recommendations in the report, "From Red Tape to Clear Results." This report was submitted by Clark and Frances Lankin in their role as the Independent Blue Ribbon Panel on Grants and Contributions. Clark received a bachelor's of science from the University of British Columbia in 1966, and went to Oxford University on a Rhodes scholarship where he earned a doctorate of philosophy. He took a postdoctoral fellowship at Harvard University in 1969 and in 1970 he enrolled in the Kennedy School of Government's master's in public policy program, where he received his MPP in 1972. From 1972 to 1994, he served in six different departments and central agencies in the Government of Canada, including as Deputy Secretary to the Cabinet (Plans) in the Privy Council Office, Deputy Minister of Consumer and Corporate Affairs, Secretary of the Treasury Board and Comptroller General of Canada. From 1994 to 1996 Clark served on the board of the International Monetary Fund in Washington. From 1996 to 1998, he was a partner in the Toronto office of KPMG. From 1998 to 2007 he was President of the Council of Ontario Universities.
Panelist - Jodi White, President, Public Policy Forum
Jodi White is President of the Public Policy Forum, an independent, national, not-for-profit organization with a mandate to promote better public policy and better public management through dialogue among leaders from the public, private, labour and voluntary sectors. Ms. White's career combines experience in journalism, in politics and government, in the private sector and in international affairs. She has worked at the most senior levels of government and her career has been committed to public policy and governance issues. As a journalist, she spent six years at the CBC, first as a television news reporter and subsequently as a network radio producer, specializing in government and political affairs Her experience in government and politics includes positions as chief of staff to the Minister of External Affairs (1984 - 1988) and chief of staff to the Prime Minister (1993). From 1994 - 2000 Ms. White was vice-president, Corporate Affairs, at Imasco Ltd. a major Canadian conglomerate, in Montreal. She was an officer of the company and participated in meetings of the Board of Directors. Ms. White has been and continues to be an active participant on a number of boards including: Chair of the National Theatre School, Woodrow Wilson Center's Canada Institute Advisory Board, the Canadian Institute of International Affairs, Bishop's University, Stratford Festival and Trans-Canada Trail.
Track Chair - John Weigelt, National Technology Officer, Microsoft Canada
As the National Technology Officer for Microsoft Canada, John Weigelt is responsible for advocating the technical needs of local government, education and academic agencies to key Microsoft stakeholders at a regional and corporate level. Previously, John Weigelt was the Chief Security Advisor and Privacy Compliance Officer for Microsoft Canada. In that role, John was responsible for the development and communication of Microsoft Canada's security and privacy strategies for the organizations within the private and public sector. Prior to joining Microsoft, John held the position of Senior Director of Architecture, Standards and Engineering at the Chief Information Officer Branch of the Treasury Board of Canada Secretariat. In this role he was responsible for the development of the Government of Canada Enterprise architecture, Treasury Board IM and IT standards and provides support for Critical Information Infrastructure Protection Policy. John holds a Master's Degree in computer and communications security from the Royal Military College of Canada and is both a certified information systems security professional as well as a certified information security manager.
What do a former Privy Council Clerk, Treasury Board Secretary and Chief of Staff to the Prime Minister have in common? Deep experience with politics and the administration, that's what. As we look down the road to Government 2.0, Mel Cappe, Ian Clark and Jodi White will deliver a unique assessment of how governments are serving Canadians better through information and technology. It will also discuss how the interaction between elected officials and senior public servants affects the outcomes of government services. Can elected officials enable better services by gaining a better understanding of government's "back office"? Should they? Join us for an animated panel that is sure to be a highlight event of GTEC 2008.
Marilou Rooke assumed the position of Manager, Research and Practice in the Information Management and Strategies Division in October 2007. As Manager of Research and Practice, Marilou is responsible to provide IM Research services including the investigation of IM trends, standards, best practices and technologies and to provide advice and recommendations on their potential to contribute to the achievement of GC IM Outcomes and to add value to those who are practicing Information Management. Responsibilities also include GC Enterprise Information Architecture / Chair of the EIA Sub Committee as well as the GC IM Initiatives Inventory on-line application. Marilou has assumed progressively more responsible managerial positions during her Public Service career of over 30 years. These positions have been in the areas of IM/IT Strategic Planning, Knowledge and Information Management, Information Architecture, Strategic and Resource Planning and Enterprise Architecture Development. Her most recent past positions include Acting Director of Planning and Architecture and Chief of Enterprise Architecture Development at Citizenship and Immigration Canada where she was on the team that won a GTEC award for innovative small database development using .Net. Previous to this she held the position of Acting Director of Knowledge and Information Management at the Department of National Defence where she was responsible for the Defence Terminology Program, IM Policy and Guidelines, RDIMS implementation, eForms development and Information Architecture. Marilou is a graduate of Algonquin College Management Studies Program - Information Management Systems (Honours) which she completed in 1993.
Mr. Paul Joly is the Director of Application Strategies in the Information Technology Division (ITD) of the Treasury Board Secretariat (TBS). In this role, Mr. Joly works to support the setting of strategic directions for the management of IT-enabled projects through the development and implementation of IT strategies, policies, directives, standards and guidelines for the Government of Canada. Paul has worked in several capacities in many Government organizations over the years including stints in TBS, CSC, Solicitor General, Transport Canada, External Affairs, CMHC, PWGSC to name a few. He has extensive experience (20+ years) in managing IT-enabled projects in large departments and is currently involved in the Service-Oriented Architecture (SOA) Bridge Project between applications within the Internal Services realm. Paul's broad skill base, Information Technology Infrastructure Library (ITIL) and his PMP certification have positioned him to be a great leader for the CASS "Bridge" project which is just kicking off and we have great confidence in his ability to deliver this unique pan-government solution.
Panelist - Thomas Kearney, Senior Director, Alignment and Interoperability Division, Treasury Board Secretariat
Thom uses his broad vision and extensive experience to enable the alignment of the business of the Government of Canada with the goal of Achieving ?Coherent Government by Design'. Thom is a passionate believer in finding real solutions to real problems. With proven skills such as strategic planning, program and project management he is an experienced designer of marketing systems and integrated communications. Known as a change agent and problem solver he is a provocateur with more than 25 years experience in communications, education, and consulting. Thom Kearney is a Senior Director in the Alignment & Interoperability Division (AID) within the Chief Information Officer's Branch (CIOB) of the Treasury Board of Canada Secretariat. Thom leads the group responsible for the delivery of Alignment Services and the development of a Government of Canada interoperability strategy as well as the Collaborative Library initiative. The Collaborative Library project aims to build a ?Wikipedia' for the public service, beginning with the collection and sharing of Enterprise Architecture artefacts (i.e. the words and pictures that describe the government of Canada). Initially, the library is being established to support CIOB communities while building the foundation that will enable access to the collective intelligence of the government of Canada.
Government 2.0 requires unprecedented collaboration between government organizations across all jurisdictions. With hundreds of departments and agencies operating in a federated model, the Government of Canada needs a way to understand and navigate the complexity as it seeks to improve services to Canadians. Governments all over the world are getting the message that building a strong foundation, extending it and embedding Enterprise Architecture (EA) into their organizations is a requirement. EA is the matrix that links business, information, applications, and technology together. Join our panellists as they discuss the trends, issues and benefits of an integrated approach to developing a Government 2.0 solutions and how these architectures will contribute.
Speaker - Brenda Kallio, Program Manager, IM Program Development, City of Ottawa
Brenda Kallio is an IM professional with 23 years of municipal government experience with the Cities of Kitchener, Nepean and Ottawa. She is the Program Manager for IM Program Development at the City of Ottawa and since amalgamation, has played a critical role in establishing the IM framework, including: development of an in-house system to lifecycle manage the City's physical records; development of a new classification scheme and associated Records Retention and Disposition By-law; implementing a project to convert the records from 12 former municipalities to one common taxonomy; and development of a comprehensive IM training program.
Stephen Murray joined the City of Ottawa's IT Services Team as Manager Information Management in October 2005. Prior to this Mr Murray worked within DND on IM/IT Strategy and Investment Management as well as on RDIMS and Satellite Communications initiatives. During his prior military career he served with Canadian Land Forces in Europe, with the Canadian Airborne Regiment, with the NATO Consultation, Command and Control Agency (NC3A) in Brussels and in coalition interoperability activities with American, British, Australian and New Zealand Allies. He has a Masters in Engineering (Management Sciences) from the University of Waterloo.
Track Chair - Jody Lobb, Manager, Treasury Board of Canada
The City of Ottawa Information Technology Services Branch supports 9000 computer clients including 4000 knowledge workers. Between May 2005 and May 2009 the City will have launched four technology components of its Enterprise Content Management Strategy: Web Content Management (2005), Electronic Records Management (2007), Electronic Document Management (2008) and Collaboration (2009). Clients however view the rollout of ECM in different terms. Clients focus on the content types they use to achieve business objectives. Clients organize these content types into categories related to their business services such as digital photos, policies, bylaws, permits, forms, Council Reports or contracting documents. For the City to render its ECM Strategy operational it needed to transition its focus from implementing ECM technology types to providing electronic information service support to over 30 Branches using over 50 content types that support over 100 business lines and can be classified into over 800 retention periods. To manage this level of complexity the City introduced a number of simplifying concepts that facilitate action while working together to form an integrated body of knowledge to support transformation. These simplifying concepts include: a. Creating astute policy statements that support the complimentary implementation of complex and rapidly changing ECM and ERP technologies; b. Using the file classification system to ?roll up' the exchange of information into virtual enterprise level information operations; c. Prioritizing IM investments through IM portfolio management; d. Defining an annual program lifecycle including six annual assessments to manage the EIM Program; e. Introducing an activity management approach to coordinate the work of several projects; f. Using information service support models to change client behaviors; g. Supporting innovation through a bottom up change management process and performance assessment framework Through the use of these concepts the City is able to maintain agility and flexibility in its EIM implementation while achieving "short time to market" for priority clients. The concepts work together to assist in the management of a horizontal and distributed information processing infrastructure that relies on several technology types. The purpose of the Case Study is to provide the audience with an overview of the concepts that the City has used to guide the long-term implementation of its ECM strategy as the City makes the shift to Government 2.0.
Speaker - Dr. Amal Sabry, IT and E-Learning Coordinator, Asst. Prof., Qatar University
Dr. Amal Sabry received her BSc degree in 1985 from Alexandria University, MS degree in 1990 from the University of Alexandria Egypt and PhD degree in 2004 from the University of Hartford, all in Computer Engineering. She Has 23 years of teaching, research and industrial experience in the field of Information technology. Dr. Sabry has publications in international journals and conferences in the area of Networking, Fuzzy Logic Control, e-learning, and is currently involved in several research projects in the area of e-learning, and Information Management.
Track Chair - Michele Lajeunesse-Matson, President, NGC Inc.
The entire world has entered a developed stage in the information age. We are now in a position to leverage the available techniques and technologies for mass communication on a truly global scale. This presentation discusses an international perspective from the state of Qatar. The rapid development of Web 2.0 technologies has changed the prevailing standards for dealing at the level of countries, organizations and individuals. The world has become a small and correlated village, allowing to go beyond the temporal and spatial dimension to form an effective and vital role in the implementation of these dealings. The state of Qatar constructed path towards digital government called "Hukoomi" (the electronic gate for the government of the state of Qatar) from 5 February 2008 as it becomes a representative of the new form for the electronic government formerly for the state of Qatar. Despite the varying degrees of digital readiness in different parts of the Arab world, a quick survey of the government services scene in the region shows that government centered approaches still dominate over citizen centered models for service delivery. This session will introduce the services of the "Hukoomi" portal and explore how automation and its related transparency assist in the elimination of administrative corruption in Qatar. This research also presents some suggestions for strengthening the individual's link with the electronic portal.
Speaker - Cathy Ladds, Senior Communications Strategist, Research and Analysis, Treasury Board of Canada
Cathy Ladds is a Public Opinion Research Manager and Senior Communications Specialist for the Service Sector of Treasury Board Secretariat. She has more than 20 years of qualitative and quantitative research experience in both the public and private sectors. Her latest pride and joy is the Government of Canada's Internet Research Panel which she helped to establish in 2001. Cathy is also a member of the Public Sector Service Delivery Council's Research Sub-Committee where she contributes to projects such as Taking Care of Business and Citizens First. Before joining the public service, Cathy worked as a focus group moderator and communications consultant in the private sector. Cathy has extensive experience in designing research studies that address complex issues and provide strategic results to guide Senior Management decisions.
Speaker - Nancy Pawelek, Manager, Public Environment Analysis, Public Environment Analysis, Agriculture and Agri-Food Canada
Nancy Pawelek has worked in policy and communications in the federal government since 1990, starting at National Defence and then from 1997-2006 with the Canadian International Development Agency. She is currently the Manager of Public Environment Research and Analysis at Agriculture and Agri-food Canada. She has had a hand in managing the public opinion research file in all three departments. This past year, she was the lead manager of a major, custom research project co-funded by 23 federal departments and agencies on the new Internet-based technologies (sometimes referred to as ?Web 2.0') and their potential use for GC communications.
Track Chair - David Gourlay, Executive Director, Business Development, Oracle Public Sector - Canada
As Executive Director of Oracle's Public Sector Business Development practice, David Gourlay is responsible for the strategic position and marketing of Oracle solutions to Canadian federal, provincial/territorial and municipal governments and public sector organizations. Mr. Gourlay has expert knowledge on the operations of all three levels of government in Canada. For the past eleven years, he has held progressively senior positions within the federal government. This experience is held primarily in two Departments and at the political level in the House of Commons for the Hon. Brian Tobin, P.C. and at the City of Ottawa for former Mayor, the Hon. Jim Watson. These roles have provided Mr. Gourlay with a vast understanding of the machinery and process of public sector organizations, particularly as it relates to workflow and IT needs, which helps him offer strategic advice to his customers in the public sector. Prior to his current position with Oracle, Mr. Gourlay was a Senior Program Analyst at the Treasury Board Secretariat and a Senior Policy Analyst at the former Social Development Canada where he addressed demographic challenges and developed strategies to prepare Canadian society for an ageing population. Mr. Gourlay also has worked on Public Service renewal and change management issues designed to ensure organizations have the necessary capacity to deliver on their mandates. Finally, Mr. Gourlay spent several years at the former Human Resources Development Canada in various capacities where he analyzed and developed public policy solutions on key social policy files such as aboriginal persons, children, adult learning and literacy, pensions and employment insurance benefit programs.
In the fall of 2007 and early 2008, the Government of Canada undertook public opinion research to examine new technologies and their potential use in Government of Canada communications. This was a collaborative research project with funding from 23 different federal departments. Specifically, the research focused on current awareness, attitudes and behaviors of the Canadian general public regarding new technologies and emerging media including blogs, iPod downloads, YouTube, wikis, social networking online (e.g. Facebook), RSS feeds, and podcasting, as well as non-web applications, such as email and instant messaging among others. The research was designed in such a way as to assist communications managers and decision-makers across the federal government, who are currently faced with decisions regarding: * The need for/desirability of financial and/or human investment in these emerging applications/technologies. * The need to assess how quickly to shift the focus of their communications to take advantage of these opportunities. * The appropriateness of the Internet as a survey research medium that can complement or replace telephone and in-person survey research. * The implications of these new technologies for advertising, public service announcements, and other public communications. * The need to ensure continued compliance with GC Communications Policy and other TBS guidelines and policies. The research found that there is was widespread support for the Government of Canada to invest in Web 2.0 applications, support that cut across all groups, regardless of level of Internet use. The research also found that Canadians have started to adopt these Web 2.0 applications, but their use is uneven across various demographic profiles and specific Web 2.0 applications. For example, applications such as YouTube and Facebook are more widely embraced than others such as Wikis and RSS feeds. The presenters will provide highlights from the research study and discuss the implications of the findings on the adoption of these technologies in support of various government communications and outreach efforts.
Speaker - Leslie Sim-Kaiser, Chief Information Officer, Advanced Education and Technology, Information and Technology Management
Leslie Sim-Kaiser has been the CIO for the ministry of Alberta Advanced Education and Technology since 2005. With over twenty years of Information and Technology Management experience she has performed a broad range of technical, business transformation and executive roles within the ICT sector. Her last ten years of public sector experience has been recognized through 7 ministry achievement and recognition awards and 4 Premiers Awards of Excellence. She is an active participant in the Government of Alberta's CIO Council as well as a member of the University of Alberta's Department of Computing Science Industrial Advisory Board and N.A.I.T's External Advisory Committee for Women in Technology. Previous private sector experience included international and national organizations in the banking and manufacturing sectors.
Is your auditor recommending you implement effective ITM controls, but you are overwhelmed or confused by how it fits within your organization? Are you consumed by the burden of managing numerous policies developed in reaction to new technology or poor audit results? Do you get confused between COBIT, ITIL and other leading frameworks? Do you think you may be unnecessarily exposed to risks because of overlaps and gaps in those policies? Do you want to provide your organization assurance that you have effective governance, internal controls and risk management processes in place? If so, this presentation is for you! Alberta has developed a comprehensive ?roadmap' that illustrates alignment to a government-wide strategic direction for information and services as well as compliance with ITIL, legislation and COBIT 4.1. What will you take away if you attend? * A holistic vision of how to align strategic direction with policies, frameworks, international standards, procedures, standards and guidelines, which together form a robust ITM Control Framework. * An ITM Policy Framework and policies that: - Articulate principles to be reflected in day-to-day activities - Provide flexibility to meet variation in business needs - Delegate roles and responsibilities - Provide a common language * A roadmap to help you develop ITM controls that will ensure: - Prioritization and deployment of well-designed and efficient products and services - Acquisition of the right resources and skills to provide the needed products and services - Assignment of system and data ownership - Risk management is balanced with the achievement of organizational goals and objectives as well as cost effectiveness - Promotion of knowledge transfer - Flexibility to meet variation in business needs - Inclusion of measurements that help you demonstrate value * An action plan that will satisfy the auditor and minimize your risks!
Speaker - Ann Steward, Chief Information Officer , Australian Government
Ann Steward, Australian Government Chief Information Officer, Australian Government Information Management Office, Department of Finance and Deregulation Ann was appointed to the role of Australian Government Chief Information Officer in July, 2005. In this role Ann is also General Manager of the Australian Government Information Management Office (AGIMO), a group within the Department of Finance and Deregulation. Ann has held a number of senior strategic policy development and managerial positions in the ICT public service sector including: General Manager, IT Planning and Refresh, in Centrelink's IT Group (2003 - 2005), Principal Adviser, e-Strategy, the National Office of the Information Economy (2002 - 2003) and Director of e-Government, UK Government (1998 - 2002). Ann has over 20 years' public sector experience in Australia and the UK and has participated in OECD, G8 and UC forums aimed at driving change in ICT business transformation and integrated electronic service delivery. Ann holds a Bachelor of Applied Science from the University of Canberra.
Track Chair - Louis Savoie, Senior Director of Sales, Bell Enterprise
1. The way forward - The review of Australian Government ICT by Sir Peter Gershon The Australian Government has engaged Sir Peter Gershon, a former Chief Executive of the UK Treasury's Office of Government commerce, to lead an independent review of it's use and management of information and communication technology. Ms. Steward will discuss how the review will identify ways the Australian Government can maximize the benefits from ICT to drive greater efficiency and deliver better services through strengthening the whole-of-government management of ICT, and will examine the way in which agencies manage their ICT investments, including maintenance, intra-agency links, development and staffing. 2. An explanation of the Australian Government's Online Service Point Program The Australian Government Online Service Point Program is a business transformation initiative that will enhance the existing australia.gov.au website to provide people with simple and convenient access to government information, services and messages. From early 2009, australia.gov.au will provide users of government online services greater flexibility, including the option to personalise and customise, streamline or leave separate their online transactions with government. Ms Steward will discuss the progress of the Program and how it will make it quicker and easier for people to interact with the Australian Government online. 3. How is Australia addressing the ICT skills shortage? The Australian government has developed a range of initiatives to promote ICT careers and address the skills shortage in the Australian Public Service ICT sector. Ms. Steward will explain these initiatives including the ongoing Australian Public Service (APS) Graduate program, ICT Apprenticeships and mentoring programs, and outline the Australian Government's new ICT Cadetship Program, to commence in 2009.
Moderator - Kristine Stolarik, Visiting Executive - Canada Fellows Program, Public Sector Marketing - Business Solutions Team, TELUS
In 2006, Kristine Stolarik was appointed the Executive Director, Corporate Secretariat which is responsible for corporate planning and reporting functions and performance measurement and reporting. Its responsibilities also include: regulatory, legislative, intergovernmental, cabinet and parliamentary affairs, Access to Information and Privacy (ATIP) team, and the executive correspondence services. Ms. Stolarik began her career with Agriculture and Agri-Food Canada where she held leadership roles in the Access to Information and Privacy Section, Policy Branch as well as various files in the Corporate Service Branch. At CFIA, Ms. Stolarik previously served as Executive Director, Liaison, Preparedness and Policy Coordination for three years. Ms. Stolarik has occupied various other CFIA senior management positions while developing further expertise in legislative and regulatory review, import operations, enforcement and compliance, environment, intergovernmental affairs, security and intelligence, parliamentary affairs and cabinet business, and emergency preparedness & management. She holds a Bachelor's degree in Business Administration and Commerce from the University of Ottawa and has 20 years experience in the federal government. Kristine is currently participating on the Canada Fellows Program where she is on a one year executive interchange with TELUS. In her role as Visiting Executive, she will develop and implement strategic marketing initiatives to support the high performing sales teams, provide strategic advice and guidance on government operations across the various business sectors. Kristine is the project lead to develop and to operationalize a National Public Sector Market Strategy for TELUS.
Speaker - Donna Achimov, Vice-President, Individual Learning, Canada School of Public Service
Donna Achimov joined the Canada School of Public Service in July 2007 as the Vice-President, Individual Learning and is responsible for learning programs which builds individual capacity so that public servants are able to perform in their current job and take on the challenges of their next job in a dynamic, bilingual environment. Ms. Achimov joins the School from Service Canada where she was the Assistant Deputy Minister, Citizen and Community Service Branch, responsible for developing service strategies which introduced new ways to bundle and deliver programs and services for Canadians. In addition, she was responsible for citizen research, community engagement and she championed the learning and accreditation of client service staff. Before Service Canada, Ms. Achimov held a number of senior level positions where she was responsible for call centre operations and web service, notably 1800 O-Canada and the Government of Canada's website Canada.gc.ca. She has also held a number of positions with Public Works and Government Services Canada in the areas of communications and real property. Ms. Achimov is a graduate of the Carleton University School of Journalism. She has spent her career in the Government involving communications, public dialogue and citizen service. She is active in her community and sits on a number of Boards including the Association of Professional Executives (APEX) in which she joined the members of the Board of Directors as Vice-President, in June 2008.
Mr. Nikolas Florakas was appointed to the role of Director General of the Organizational Readiness Office (ORO) on October 11, 2005. Prior to this appointment he worked at Agriculture & Agri-Food Canada as the Director General of Information Management and Technology Services (1999 to 2005), Director General of Resource Management and Administration (1996 to 1999) and Director General of the Livestock Feed Board in Montreal (1990 to 1996). Mr. Florakas joined the Federal Public Service in 1990 following a distinguished career in the private sector. He served as Executive Vice-President of Ralston Purina Canada, Inc., and as President of Masterfeeds, a division of Maple Leaf Mills Ltd. Mr. Florakas' formal education consists of a Bachelor of Engineering degree from McGill University and an MBA from Concordia University in Montreal. In addition he has taught management courses at Concordia University.
Public Service renewal and modernization is coming to a crossroads. CIOs and program managers alike are being confronted with the issues of: an aging population; a transforming government; ever-changing IT and communications environments; greater demands from citizens; and a desire to keep the Public Sector dynamic. Are you working to address your organization's needs in these areas? Explore some of the social challenges facing the technology and information management side of organizations, and hear about the paths that governments are taking to address them. You'll find out how your community can help create a revitalized government organization that is relevant, effective and well regarded by citizens and employees.
Speaker - Marj Akerley, Chief Information Officer, Information Management Branch, Natural Resources Canada
As the Chief Information Officer at Natural Resources Canada (NRCan), Marj Akerley is dedicated to finding innovative solutions to age old Information Management challenges. Her leadership in the implementation of collaborative technologies at NRCan coupled with her bold, new approaches to addressing the science-based knowledge needs of the department has resulted in accessible tools, like the NRCan Resource Wiki. Launched to all employees in October 2007, the Wiki not only provided a collaborative platform for employees to work together, it initiated a cultural change in the department. With a focus on increasing collaboration and integrating departmental knowledge, Marj developed a Collaborative Technologies Business Case for NRCan which lays out a three tiered plan to roll out a number of technologies over four years. Marj continues to push the innovation envelope where IM and IT governance, planning, and policy are concerned, motivating her team and her peers to embrace change, take risks and challenge conventional thinking around the role of the CIO and of IM and IT in general. Marj joined NRCan in June 2005 as the Director General of Information Management Branch. She is a recent Queen's University Executive MBA graduate.
Speaker - Peter Cowan, Director, Enterprise IM, Natural Resources Canada
Peter Cowan is Director of Enterprise Information Management at Natural Resources Canada (NRCan). He has been instrumental in implementing social and collaborative technologies in the department, the first of which was a wiki for use by all employees in October 2007. Peter continues to champion the use of social collaboration tools at NRCan as a way to change the culture of the department to a more open, collaborative and integrated knowledge organization. Peter has been involved in building websites and implementing information management solutions for the past 12 years. He played a key role in the launch of the Canada site - business component, he also lead the acquisition of the Government of Canada's portal, content management, and search solutions. Peter has a Bachelors degree in Philosophy and a Masters in Public Administration.
Track Chair - Brian Phillips, Director, Public Safety, Bell Canada
Mr. Phillips brings more than 35 years of demonstrated experience in security, strategic planning and operational readiness to his role as the Director, Public Safety for Bell. A certified management consultant and project management professional, he is dedicated to providing information communications technology solutions to organizations that focus on delivering public safety. As part of Bell's Vancouver 2010 Team, he is providing his expertise in the design and development of leading edge technology in strategic and tactical solutions that support public safety and critical infrastructure protection. Prior to joining Bell, Mr. Phillips was a Principal Consultant at Qunara Inc. where he specialized in business strategy and IT consulting. He was previously a senior executive at the Royal Canadian Mounted Police, where he served for 28 years in protective policing operations, integrated intelligence services and corporate management functions. Mr. Phillips' work has involved examination of the interdependencies within Canada's Critical Infrastructure (CI) sectors, and the state of readiness of those sectors; as well, planning the security and facilitation for a number of major world events, such as the 1988 Winter Olympics in Calgary, economic summits, and papal and royal visits to Canada. As part of Bell's Vancouver 2010 Team, Brian is helping in the design, and development of leading edge technology; specifically, in strategic and tactical solutions that support public safety communications within Transportation, Information and Communications Technology.
On October 30, 2007 in the midst of a cross country, departmental Hawaiian Luau, Natural Resources Canada (NRCan) launched a wiki to over 5,000 employees and began its shift to Government 2.0. While leis linger in offices throughout the department as reminders of launch day, the NRCan Resource Wiki (Wiki for short) has set in motion a culture change in the department, enabling a more open, dynamic, innovative and collaborative way for employees to work together. NRCan's Wiki has created a unique opportunity for the department to explore the power of collaboration in a government setting. Within six months, the Wiki attracted over 1,100 registered users to contribute over 2,300 articles. It has become a foundation for departmental knowledge; a meeting place for communities of practice; a white board for collaborative content creation; a tool for internal community consultation; a vehicle for employee engagement. The Wiki is also generating a need, amongst employees, to explore new opportunities for collaboration and knowledge sharing. The development of a Collaborative Technology Business Case furthers NRCan's commitment to support and enable the transformation of the department into a collaborative, integrated, evidence based organization. The Business Case proposes a tiered approach to the implementation of a suite of collaborative technologies to all NRCan employees over four years. Technologies such as wikis, blogs, instant messaging, basic content services and podcasts will enable informal interactions, harness the value of regional expertise, reduce the need for travel and make possible a one department approach. Grouping these technologies into tiers facilitates a phased approach to implementation, focusing on knowledge exchange, people collaboration and communication, and information management. In addition, the technologies have the ability to revitalize NRCan's workforce and attract the new generation of ?digital' workers to a department known for adopting new technology and promoting new practices. This is not a project simply to implement technology, but to leverage and promote a new way of creating and sharing knowledge, giving our clients the best value from technology. Embracing exciting new technologies positions NRCan as a leader in Government, setting the example for best practices in exploiting the value of new approaches to managing knowledge and working as one, regardless of location. NRCan continues to share its collaborative technology experiences with other government departments and is working with central agencies to develop guidelines and standards for Web 2.0 in the government of Canada. This presentation is a case study of NRCan's journey into the world of Government 2.0 and will demonstrate collaborative technology as a key enabler to preserving, sharing, integrating and leveraging our most valuable asset: knowledge.
Speaker - Benoît Verreault, Senior Analyst, Government of Canada, Human Resources and Social Development Canada (HRSDC)
Benoit Verreault is currently the Lead Project Manager for the Working in Canada Tool (workingincanada.gc.ca) and also a Senior Analyst with the Foreign Credential Recognition Division, Skills and Employment Branch at Human Resources and Social Development Canada (HRSDC). Mr.Verreault joined the federal public service in 1995 and has worked on a number of employment and skills development initiatives. He also worked as one of the lead Information Officers for the Youth Employment Strategy (youth.gc.ca) and has been involved in multiple Web and pre-Web community projects since the age of Bulletin Board Services (BBS). Mr.Verreault holds a BA in Communications and in Arts as well as Diploma of Collegial Studies in Social Science.
Speaker - Patty Wilson, Policy Manager, Foreign Credential Recognition Division , Human Resources and Social Development Canada
Patty Wilson is the Policy Manager for the Foreign Credential Recognition Program within the Skills and Employment Branch at Human Resources Social Development Canada (HRSDC). While working with the Foreign Credential Recognition Program, Patty has been responsible for several priorities including the development and launch of the Working In Canada Tool. Prior to joining the Foreign Credential Recognition Program, Patty managed the National Occupational Classification system. Patty began her career with the Public Service in Manitoba working for Employment and Immigration Canada. She holds a Bachelor of Commerce (Honours) from the University of Manitoba.
There are over two million job titles in Canada. A job seeker, whether they be an immigrant or a Canadian citizen needs information on their job, bot general information about all jobs. In response to the overwhelming number of internet resources that purport to help immigrants in Canada a job, the Government of Canada developed Working in Canada Tool (www.workingincanada.gc.ca/tool). Instead of developing something completely brand new, Tool development was guided by the notion that immigrant job seekers do not need more information, they need information to be simplified and customized to fit their needs. The Working in Canada Tool was developed and is managed by Human Resources and Social Development Canada (HRSDC) as part of the Going to Canada Immigration Portal initiative, a partnership initiative between Citizenship and Immigration Canada (CIC), HRSDC and Canada's provinces and territories. Via the Working in Canada Tool, the Government of Canada is helping immigrants make well-informed decisions about where to live and work. After inputting a specific occupation and a location, an immigrant can produce a report that contains information on job descriptions, wages, skills, language training and job opportunities tailored to their needs. By researching different occupations and different locations, an immigrant can make settlement decisions based on their job prospects and requirements.
Speaker - Brian MacLeod, Chief IM Architect - Canadian Public Sector, Open Text
Brian MacLeod is the Chief Architect for Information Management with the Canadian Public Sector Group of Open Text Corporation. Previously, he was co-founder and former Chief Technology Officer of PSSoftware, the creator of iRIMS (re-branded Livelink ECM - Record Server). Following Open Text's 1999 acquisition of PSSoftware, Brian took on the role of Chief Architect for the Records Management Group before taking a sabbatical in 2002 to care for his two boys. He returned to Open Text in October 2007, focusing on the Canadian Public Sector. He has over 20 years experience in architecting information management solutions for both the private and public sectors. Brian's architected solutions focus on promoting team collaboration, sharing trusted information, removing silos, improving productivity through socializing the information and reducing operational risk.
Track Chair - Laura Simpson, IM Policy and Outreach Analyst, Treasury Board of Canada
Government 2.0 is expected to deliver faster services while being simpler to use, more secure and more cost-effective. Web 2.0 has been defined as an "architecture of participation" where the more people who use it the better it gets from the content it manages to the services it supports. There are many technology pieces that make up the Web 2.0 world and focus on the social networking aspects that deliver a reader to author ratio of 1 to 1. Things like forums, blogging, instant messaging, net meeting, RSS and wikis. These technologies are part of Web 2.0 and service organizations like yours need to understand and find ways to incorporate them so you can discover its benefits and overall value in delivering Government 2.0. In this session we will look at the Web 2.0 technologies and talk about the impact they will have on your ability to stay transparent, secure, and compliant while you deliver better services to the Canadian Public.
Alden Cuddihey is a Partner with Accenture's Public Service practice where he has responsibility for the provincial public service practice in Canada. He has over 20 years of experience working with a variety of federal and provincial, and municipal governments as well as crown corporations.
Speaker - Ernie Wallace, Executive Project Director, Presto Fare Card
Ernie Wallace is the Executive Project Director of the PRESTO System Project. Mr. Wallace has over 25 years of executive and professional management experience having held executive positions in both the public and private sectors. He has extensive experience managing enterprise-wide transformational projects and large scale information technology projects. These projects have spanned the socio-economic, agriculture, health and transportation sectors.
The PRESTO fare card is a credit card-sized contactless card that stores value that is used to make electronic payments on public transit systems. The reload-able fare card is designed to replace the cash, tokens, tickets and passes by allowing public transit riders to pay for their fare by tapping their card on an electronic reader as they board a bus or enter a station. The fare card system will then calculate the appropriate fare and deduct it form the card balance. A key feature of the card is that it allows a rider to travel across municipal boundaries with the knowledge that the fare card system will always ensure that they are provided with the most cost effective rate. Riders have the option of loading their fare card value at wickets, retail outlets via pre-authorized payments, by telephone or over the internet. The PRESTO System Project is the provincial fare card initiative led by the Ministry of Transportation of Ontario and supported by GO Transit. The fare card is a key public commitment as part of the Ontario Government's "GTA Growth Strategy" and viewed as a key enabler of sustained economic growth and improved urban quality of life. Its focus is on increasing transit ridership, reducing road congestion and improving air quality. Other benefits include improving service to transit riders and optimizing fare collection. This initiative is representative of a growing trend in Asia and Europe to move to automated fare collection systems that serve customers moving through multiple jurisdictions. The most complex implementations include Hong Kong, London, and The Netherlands. Initially designed to implement an electronic fare card system across the Greater Toronto and Hamilton area, it is now being expanded as a provincial fare card system. Currently, 10 transit agencies, including Ottawa, are involved in the fare card program.
Moderator - Yogen Appalraju, Vice President Security Solutions, TELUS Corporation
Yogen Appalraju, Vice President, Security Solutions at TELUS, leads a national team of over 150 professionals delivering security products and services to the Canadian market. He has over 17 years of experience in the IT information risk management and security sector, most of it in a leadership and customer facing role. As a chartered accountant, Yogen has used his understanding of business together with technology to be an advisor to customers assisting in the areas of IT risk, security and regulatory compliance. Prior to TELUS, Yogen led the Security Services business at Emergis which had a strong focus on security compliance and managed security services, especially in the Healthcare, Retail and Oil & Gas verticals. As Chief Information Security Officer, he also oversaw the Cyber Security program designed to protect Emergis' data centre environment that processes millions of financial transactions and healthcare records annually. Prior to Emergis, Yogen worked at both Ernst & Young and KPMG in senior management and customer facing roles in Canada and internationally where he focused primarily on financial institutions, service providers and large corporations. Some of his current and past clients include TransCanada Pipelines, Smart Systems for Health Agency, Government of Canada, Thames Valley group of Hospitals, Bell Canada, TD Bank, Scotiabank, ING Bank, JPMorganChase, PNC Financial Group, ABN Amro, IBM, and Government of British Columbia. Yogen is an active member of the standards committee within the Canadian Institute of Chartered Accountants (CICA) and is frequently called upon to assist in developing technology related auditing standards. Most recently, he contributed to the revision of the CICA S5970 standard to incorporate the requirements laid out in the Sarbanes Oxley laws.
The Canada Revenue Agency administers tax (excise, VAT, and direct taxation) and benefit programs on behalf of the federal and provincial governments of Canada. The computing infrastructure and applications that enable the processing of millions of transactions daily to collect in excess of $300 billion annually and disburse more than $12 billion in benefits is developed and maintained by its internal IT service provider, the Information Technology Branch. Mr. Poulin's current role at the CRA IT Branch is Deputy Assistant Commissioner of Data and Technology Infrastructure Management responsible for the provisioning of all IT infrastructure and security services for the CRA and CBSA and for all data services for the CRA. For several years prior to this, Mr. Poulin was head of all CRA applications as Deputy Assistant Commissioner, Solutions. The CRA continues to lead in government online service delivery expanding its online presence from individual My Account services to include 3rd party authentication service for taxpayer representatives ("Represent a client"), successfully piloting a shared authentication service with Veterans Affairs Canada (Portageur) and recently expanding its My Business Account services. The Agency has also done extensive engineering in business intelligence and decision support solutions to support compliance and enforcement risk profiling, supports a broad suite of workload automation tools, and is in the midst of a business transformation initiative for its 15,000 knowledge workers.
Speaker - Pierre Boucher, Senior Director, Identity Management & Security, Treasury Board of Canada
Pierre Boucher is Senior Director of Security and Identity Management Division and is responsible for Identity Management Security including the Policy on Government Security and IT Security, and the Cyber Authentication renewal. Previously, Mr. Boucher was Senior Director, Enterprise Architecture and Standards at the Treasury Board of Canada. Mr. Boucher joined the Treasury Board in November 2003 after nine years in the private sector, where he held positions with increasing responsibilities. He was Senior Director of Research and Development and Vice-President of Customer Service at Entrust. He was also Manager, Technical Services Group, Information Technology Security Branch, National Defence, where he was a leader in security architecture in a context of internetworking and the Department's increased liaising needs. Mr. Boucher has previously worked at the Communications Security Establishment as Project Manager for the development of various security products. He obtained a Bachelor's degree in Electrical Engineering from the École Polytechnique de Montréal in 1985.
Securing government is an immense challenge that is not just focused on IT. The scope is much more far reaching. Are you up to date? Join a peer to peer discussion of the current issues facing governments with respect to security. From identity management; electronic document security; protection of identities; authentication; network and individual device security; to the modernization of existing policies, we'll work through the immediate concerns that CIOs face. Get engaged in a lively discussion, and find out how others are dealing with these topics. You'll leave with insights into ways of enhancing your own organizations' current security environment.
Speaker - Robert Sibley, Senior Consultant, Business Incubator, Innovapost
Robert Sibley is a Senior Consultant with Innovapost's Incubator group and holds a Master's of Business Administration from the University of Ottawa. Robert manages Innovapost's internal investment program, InnoVentures, and is a manager of New Product Development championing the development of Enterprise 2.0 products. Prior to this, Robert has several years of business consulting experience with particular expertise in business strategy, new product development, and marketing.
Beyond Functional Contribution describes an emerging perspective on work and productivity spawned by the application of web 2.0 technologies in organizations. It is a change in attitude that allows organizations to see people as more than their function, and the application of Web 2.0 tools to maximize the people asset that can drive organizational objectives. This is a win-win movement. Employees who are enabled to contribute beyond their function are afforded the opportunity to learn new skills and work with others in the organization, strengthening the bonds that keep people engaged at work. Innovapost will share their experience in the realm of open source and Web 2.0. Explore real world examples of how your organization can use these tools to help you collect and harness the ideas of your people, allow employees to easily connect with one another, foster tighter social and productivity bonds, enable the organization to discover skills it didn't know it had, and match those skills to resource demands, on demand. Attend and learn how the trend of "beyond functional contribution" is impacting work environments today.
Speaker - Dr. Michael Geist, Canada Research Chair of Internet and E-commerce Law, University of Ottawa
Dr. Michael Geist is a law professor at the University of Ottawa where he holds the Canada Research Chair in Internet and E-commerce Law. He has obtained a Bachelor of Laws (LL.B.) degree from Osgoode Hall Law School in Toronto, Master of Laws (LL.M.) degrees from Cambridge University in the UK and Columbia Law School in New York, and a Doctorate in Law (J.S.D.) from Columbia Law School. Dr. Geist has written numerous academic articles and government reports on the Internet and law and was a member of Canada's National Task Force on Spam. He is an internationally syndicated columnist on technology law issues with his regular column appearing in the Toronto Star, Ottawa Citizen, Vancouver Sun, and the BBC. Dr. Geist is the editor of In the Public Interest: The Future of Canadian Copyright Law, published in 2005 by Irwin Law, the editor of several monthly technology law publications, and the author of a popular blog on Internet and intellectual property law issues. He serves on the Privacy Commissioner of Canada's Expert Advisory Board, on the Canadian Digital Information Strategy's Review Panel, and on the Information Program Sub-Board of the Open Society Institute. He has received numerous awards for his work including the Electronic Frontier Foundation's Pioneer Award in 2008, Canarie's IWAY Public Leadership Award for his contribution to the development of the Internet in Canada and he was named one of Canada's Top 40 Under 40 in 2003.
Track Chair - William J. Pascal, Chief Technology Officer , Canadian Medical Association (CMA)
The changing Web 2.0 world poses many challenges and opportunities for the Government of Canada in terms of how it does business, everything from developing policy to delivering programs and services to Canadians. In an environment where electronic information is nowhere and everywhere at the same time, information management is becoming more and more critical. Gaining an understanding of the impacts of new technologies on the management of information is becoming vital for those working in the IT field. This session will focus on emerging concerns around privacy, security, net neutrality, digital copyright, intellectual property, and the proliferation of Web 2.0 technologies as they relate to Information Management. More importantly, it will examine the impact of these concerns and propose potential solutions for how the Government of Canada should prepare to conduct business not just ten years from now, but ten months from now.
Chair / Président - Ronald Surette, Director General Business Intelligence and CIO , Atlantic Canada Opportunities Agency
Mr. Ronald Surette, Director General - Business Intelligence and CIO, Atlantic Canada Opportunities Agency Ronald has considerable experience in the area of business transformation, information management and information technology, in both the private and public sector. Before joining the Public Service of Canada, he worked as a University Professor, an information management consultant and he founded a management training institution that focused on the use of information and information systems. During his 20 years in the public service, he has worked in various roles related to IM/IT for the Government of Canada. Ron has successfully led several innovative development projects that have made use of new and evolving technologies for solving complex business problems. His current area of focus is on enterprise architecture, Web 2.0 and Service Oriented Architecture. (SOA)
Speaker - Jean-Stéphen Piché, Director General, Government Records Branch, Library and Archives Canada
Mr. Jean-Stéphen Piché is an archivist by profession who has extensive experience in the public service and is a leader in the field of Recordkeeping. Mr. Piché has occupied several positions of leadership at Library and Archives Canada. From 2001-2006, he was the Director of Library and Archives Canada's Web Content and Services Division. Under his guidance, the Division facilitated access to Canada's documentary heritage through the Library and Archives Canada website. In his current role as the Director General of the Government Records Branch at Library and Archives Canada, Mr. Piché is responsible for setting strategic directions for recordkeeping (RK) and for leading a team of extremely skilled staff in developing business solutions for Government of Canada wide recordkeeping issues. Mr. Jean-Stéphen Piché holds a Master's in Canadian history from the Université de Montréal. He has published and presented extensively on various topics related to digital preservation, digitization, recordkeeping and the use of information technology in the service of records and information management.
Speaker - Ronald Surette, Director General Business Intelligence and CIO , Atlantic Canada Opportunities Agency
Mr. Ronald Surette, Director General - Business Intelligence and CIO, Atlantic Canada Opportunities Agency Ronald has considerable experience in the area of business transformation, information management and information technology, in both the private and public sector. Before joining the Public Service of Canada, he worked as a University Professor, an information management consultant and he founded a management training institution that focused on the use of information and information systems. During his 20 years in the public service, he has worked in various roles related to IM/IT for the Government of Canada. Ron has successfully led several innovative development projects that have made use of new and evolving technologies for solving complex business problems. His current area of focus is on enterprise architecture, Web 2.0 and Service Oriented Architecture. (SOA)
Track Chair - Jamie Hart, Director, Product Technology, Microsoft Canada
Government 2.0 is recognized by industry and governments as an opportunity to introduce new business practices that have the potential to decrease costs, increase productivity and contribute significantly to greater citizen involvement in the democratic process. While Wikis, blogs, social networks, mashups and other Web 2.0 tools have become commonplace on the Internet, there are still challenges to adapting these new tools to the realities of government processes that require sound, accountable, evidence-based decision-making. These new concepts and approaches must address issues such as management accountability, management of government information, access to information and protection of personal information. By extension, they must offer the opportunity to use information assets to better satisfy the information needs of governments. Library and Archives Canada (LAC) has recognized the importance of managing electronic records generated by Web 2.0 practices and is developing innovative standards to address these challenges. This new direction is contained in a methodology called the Business Activity Structure Classification System (BASCS). LAC and ACOA are partners in a pilot project to demonstrate how these new standards can promote accountability through sound recordkeeping practices in support of Government 2.0. This case study will demonstrate working solutions, developed at ACOA with LAC's help, that use the new documentation standards and BASCS to support the use of Web 2.0 tools such as Wikis, blogs and social networking. In addition, we will show how techniques such as Service Oriented Architecture (SOA) and Web Oriented Architecture (WOA), along with web services and XML, can be used in conjunction with these new documentation standards to manage the structured data used to support government business processes. The final section of the presentation will demonstrate how mashup techniques, again supported by good recordkeeping and accountability practices, can be used to dramatically reduce the costs of developing systems through the extensive reuse of components.
Alain Perry has spent 23 years in a wide variety of roles in information technology (IT) from programmer, application manager and project manager with the federal government, including 19 years with National Defence. Currently at Treasury Board Secretariat, CIO Branch, Alignment and Interoperability Division, Alain manages the CIO standards process and the Enterprise Architecture (EA) tools and methods areas. His most recent focus has been on the Business Transformation Enablement Program (BTEP) and the Governments of Canada Strategic Reference Model (GSRM), which is being used to inform program and service vision, strategy and design within the government of Canada as well as within some provincial and municipal governments.
Speaker - John Chandler, Senior Enterprise Architect, Government of Alberta
For most of his 26 years with the Alberta Government, John Chandler has either led or been directly involved with projects to establish cross-government standards and best practices that ensure Alberta is a model user of information and technology to deliver upon its business missions and strategies. Since 1997, John has been advocating the adoption of the Enterprise Architecture (EA) approach, at the corporate level, as the way forward in this regard. This culminated with the launch of the award-winning Government of Alberta Enterprise Architecture (GAEA) program in September 2001. Since then John has also been increasingly championing and participating in initiatives to leverage EA at the highest and most inclusive pan-Canadian level. John lives in Edmonton and has a Bachelor of Computer Science with a minor in Business Administration from Montreal's Concordia University.
Speaker - Roy Wiseman, CIO / Project Director , Region of Peel / Municipal Reference Model version 2 Project (for MISA/ASIM Canada)
Roy Wiseman joined the Region of Peel in 1975 and became Director, Information and Technology and Services in 1986. He was named as the Region's first Chief Information Officer (CIO) in 2003. Roy has a BA Philosophy from the University of Toronto and a Masters in Public Administration from York University. He is a long-time member of the Board and Past President of the Municipal Information Systems Association (MISA) of Ontario, member of the Board of Directors for the Institute for Citizen Centred Service, Municipal Co-Chair of the Lac Carling Conference on Electronic Government, Municipal Co-Chair of the Service Mapping Subcommittee of the Joint Councils and Project Director for the Municipal Reference Model version 2 (MRMv2) project. In the recent past, Roy was a founding member of the Board of Directors for MISA/ASIM Canada, member of the Board for Regional Networks for Ontario, municipal representative on the Public Sector CIO Council and Past Chair of the Showcase Ontario Awards Panel. Roy is a regular contributor of articles on municipal technology to MISA Municipal Interface and other publications. In May of 2007, Roy became the first municipal recipient of the Heintzman Leadership Award, which recognizes outstanding leadership within the public sector in promoting citizen-centred service.
While the concept of government services reference models can seem daunting, they are little more than ways to organize, classify, present and describe the programs and services provided by governments and non-government agencies. This presentation is targeted at a non-technical audience interested in tools and concepts that can assist in areas such as strategic planning (including IT planning), service based budgeting, performance measurement and service improvement. The presentation will address the following questions: - What are reference models and why should you care? - How can you use them in your program? - How are they being used in other governments, departments, ministries or municipalities? - What are different orders of government doing, both individually and collectively, to develop reference model standards, tools and capabilities that can be shared and accessed by all governments in Canada. In addressing these questions, this presentation will also provide an update on two related initiatives: - The MRMv2 project to update and enhance the Municipal Reference Model using current technology, while realigning it with and incorporating enhancements subsequently included in related federal (GSRM) and provincial models (e.g. PSRM). - Work by the Service Mapping Subcommittee of the Joint Councils (Public Sector CIO and Service Delivery Councils) to align and harmonize these models across all orders of government in Canada through the creation of an overarching Canadian Governments Reference Model (CGRM).
Speaker - Allan Gregg, Leading Pollster, Political Analyst and Social Commentator
Allan Gregg is one of Canada's most respected and influential pollsters and political commentators. Over more than two decades, he has brought his skills to bear on every major social, political, and economic issue. His insight is highly sought after by CEOs, political leaders, and the media, and he consults widely in the business community on issues ranging from corporate image and reputation to communications and marketing challenges. Allan was a pioneer in the integration of consulting, public-opinion research, public affairs and communications. He not only has an intimate knowledge of the dynamics of policy-making but also a deep understanding of the communications processes necessary to forge a public consensus around government initiatives. Much sought after for his analysis, he is widely published and quoted. He appears on a weekly CBC National News panel, and is the host of two popular and respected talk shows - Gregg and Company and Allan Gregg In Conversation With. Currently Chairman of The Strategic Counsel, a Toronto-based market research and consulting firm, Allan was a co-founder of Decima Research, one of Canada's largest polling firms. Allan is also an entrepreneur with diverse interests—in the entertainment industry, for example, where one of his companies manages the Canadian rock band The Tragically Hip.
Track Chair - Brian Phillips, Director, Public Safety, Bell Canada
Mr. Phillips brings more than 35 years of demonstrated experience in security, strategic planning and operational readiness to his role as the Director, Public Safety for Bell. A certified management consultant and project management professional, he is dedicated to providing information communications technology solutions to organizations that focus on delivering public safety. As part of Bell's Vancouver 2010 Team, he is providing his expertise in the design and development of leading edge technology in strategic and tactical solutions that support public safety and critical infrastructure protection. Prior to joining Bell, Mr. Phillips was a Principal Consultant at Qunara Inc. where he specialized in business strategy and IT consulting. He was previously a senior executive at the Royal Canadian Mounted Police, where he served for 28 years in protective policing operations, integrated intelligence services and corporate management functions. Mr. Phillips' work has involved examination of the interdependencies within Canada's Critical Infrastructure (CI) sectors, and the state of readiness of those sectors; as well, planning the security and facilitation for a number of major world events, such as the 1988 Winter Olympics in Calgary, economic summits, and papal and royal visits to Canada. As part of Bell's Vancouver 2010 Team, Brian is helping in the design, and development of leading edge technology; specifically, in strategic and tactical solutions that support public safety communications within Transportation, Information and Communications Technology.
Canadian public opinion has a major impact on public policy and politics. If you really want to understand key developments in politics and policy at National, provincial, and municipal levels, you have to first develop a comprehensive picture of the current outlook of Canadians. Drawing on the most up-to-date public opinion data, Allan Gregg paints a picture of the public mood of Canadians right across the country. He then uses this to make specific and detailed comments on the likely direction of government policy and initiatives, and the actions and fates of major players in Canadian politics. Never afraid to take a stand, he draws important implications for the audience, based on the specific circumstances of their industry or profession. This session will include a lively and provocative Q&A session. Allan Gregg is one of Canada's most recognized and respected senior research professionals and social commentators. He not only has an intimate knowledge of the dynamics of policy-making but also a deep understanding of cultural change and the communications processes necessary to forge a public consensus around government and business initiatives. Much sought after for his analysis and as a public speaker, he is widely published and quoted. He is a regular participant on CBC's "At Issue" panel on Thursday nights, is the host of the popular and respected TVO talk show - Allan Gregg In Conversation With — as well as a frequent contributor to newspapers and magazines.
9:00 am–10:00 am
Keynote Panel Discussion / Groupe de discussions clé
Moderator - John Bethel, Assistant Deputy Minister, Alternative Service Delivery, ASD Secretariat, Ministry of Labour and Citizens' Services, British Columbia
John Bethel is the Assistant Deputy Minister (ADM) responsible for Alternative Service Delivery Secretariat (ASDS) within British Columbia's Ministry of Labour and Citizen Services. The Secretariat oversees the procurement, negotiation, and delivery of the Province's large-scale service delivery outsourcing projects and other priority transformational initiatives. John has been an advisor to the government since the inception of the ASD Secretariat, beginning with his role as lead facilitator for the development of the Joint Solution Procurement (JSP) process. This process has allowed the province to jointly develop innovative solutions with the private sector, while maintaining the competitive leverage and transparency of more traditional procurement approaches. The current ASD portfolio of projects represents a ten-year contract value of over $1.6 Billion, with anticipated savings of $550 Million. As a member of the Joint Executive Steering Committees for current ASD deals, and an evaluator on new Joint Solution Procurement projects, John provides strategic advice to client ministries throughout the lifecycle of these long-term partnerships. His responsibilities within the Ministry of Labour and Citizens' Services also include oversight of the Government's Project Management Centre of Excellence and the government-wide capital review standard for large IM/IT projects. John sits on the board of the Centre for Outsourcing Research and Education (CORE), a national organization for the promotion of best practices in outsourcing in the public and private sectors Formerly with Cap Gemini Ernst & Young Management Consulting, John has ten years of consulting experience in both the private and public sectors, specializing in outsourcing, public/private partnerships, e-commerce strategy and large-scale transformation projects. John holds a BA. in Political Science from the University of Toronto, and a MBA from the University of Alberta.
Panelist - Daniel Larocque, Vice President, Canadian Public Sector, OpenText Corporation
Dan Larocque is Vice-President, Canadian Public Sector for Open Text™ Corporation (NASDAQ: OTEX, TSX: OTC), the largest independent provider of Enterprise Content Management (ECM) software and solutions. Open Text supports approximately 46,000 customers and millions of users in many of the world's largest companies, government agencies and professional service firms. Open Text's Livelink ECM® solutions unite people, processes and information, helping organizations improve productivity, automate processes and manage large volumes of documents, e-mails and other content. Mr. Larocque is currently responsible for managing sales, service and support for the Canadian Public Sector line of business, including Federal, Provincial and local level governments representing all Open Text products and solutions. With 18 years experience managing projects including 15 years within the Canadian Federal Government, and extensive experience implementing Enterprise Content Management solutions, Daniel has a special interest in the challenges facing knowledge workers in their electronic work environment. Mr. Larocque also plays an active role in key Open Text projects such as the partnership between Canadiana.org/Library & Archives Canada/Open Text initiative, "Canada Project"; an initiative to digitalize and distribute Canada's culture and history on line. Before joining Open Text Mr. Larocque was the Director, Business Development & Research for the Canadian Government to manage the promotion and deployment of the Government of Canada's Records, Document and Information Management Solution (RDIMS) and content management business solutions. He provided strong leadership in promoting sound information management practices and had skillfully positioned RDIMS as the foundation for unstructured or document-based information processes.
Gini Bethell is Vice President Client Relations at TELUS Corporation. Previous to joining TELUS, Mrs. Bethell was an independent Management Consultant specializing in developing and delivering Strategic Business Plans and Management Strategies. She has a proven track record of assisting organizations to achieve substantial gains from their investments, as well as to create strategies for managing corporate technology directions within an industry of constant technological change. Mrs. Bethell has extensive management experience in both the private and public sectors. She was Director General of Informatics and Chief Information Officer in the federal government where her responsibilities included strategic IT/IM planning, organizational restructuring and extensive project planning, management and delivery. Gini is currently Chair of the Board of the Élisabeth Bruyère Research Institute, Director of the SCO Health Services Foundation Board, Director for Alterna Savings (formerly CS COOP) and Vice-Chair of Alterna Bank.
Panelist - John Weigelt, National Technology Officer, Microsoft Canada
As the National Technology Officer for Microsoft Canada, John Weigelt is responsible for advocating the technical needs of local government, education and academic agencies to key Microsoft stakeholders at a regional and corporate level. Previously, John Weigelt was the Chief Security Advisor and Privacy Compliance Officer for Microsoft Canada. In that role, John was responsible for the development and communication of Microsoft Canada's security and privacy strategies for the organizations within the private and public sector. Prior to joining Microsoft, John held the position of Senior Director of Architecture, Standards and Engineering at the Chief Information Officer Branch of the Treasury Board of Canada Secretariat. In this role he was responsible for the development of the Government of Canada Enterprise architecture, Treasury Board IM and IT standards and provides support for Critical Information Infrastructure Protection Policy. John holds a Master's Degree in computer and communications security from the Royal Military College of Canada and is both a certified information systems security professional as well as a certified information security manager.
Track Chair - William J. Pascal, Chief Technology Officer , Canadian Medical Association (CMA)
Web 2.0 technologies are not new. In fact, they have been in use for several years and are simply gaining momentum. The private sector is already engaging web 2.0 strategies, and soon governments will be forced to explore more innovative, "outbound" approaches to services. Canadians will demand more from their governments. British Columbia is setting new trends for service delivery and creating new models for government services. John Bethel will open this panel by describing the evolution of alternative service delivery in BC, and then he will pose question to three industry leaders on the role of the private sector in enabling better service delivery. What are the new models for government services? Are the outcomes sustainable? Join us for a panel of industry executives lead by a Canadian trail blazer in government services.
Speaker - Brian Phillips, Director, Public Safety, Bell Canada
Mr. Phillips brings more than 35 years of demonstrated experience in security, strategic planning and operational readiness to his role as the Director, Public Safety for Bell. A certified management consultant and project management professional, he is dedicated to providing information communications technology solutions to organizations that focus on delivering public safety. As part of Bell's Vancouver 2010 Team, he is providing his expertise in the design and development of leading edge technology in strategic and tactical solutions that support public safety and critical infrastructure protection. Prior to joining Bell, Mr. Phillips was a Principal Consultant at Qunara Inc. where he specialized in business strategy and IT consulting. He was previously a senior executive at the Royal Canadian Mounted Police, where he served for 28 years in protective policing operations, integrated intelligence services and corporate management functions. Mr. Phillips' work has involved examination of the interdependencies within Canada's Critical Infrastructure (CI) sectors, and the state of readiness of those sectors; as well, planning the security and facilitation for a number of major world events, such as the 1988 Winter Olympics in Calgary, economic summits, and papal and royal visits to Canada. As part of Bell's Vancouver 2010 Team, Brian is helping in the design, and development of leading edge technology; specifically, in strategic and tactical solutions that support public safety communications within Transportation, Information and Communications Technology.
Track Chair - Frank Schilder, Manager, CRA
Bell Canada has been chosen to provide the critical communications services required to stage the 2010 Olympics, including a comprehensive communications solution, broadcast support and Internet and portal services. As a result of the emphasis on IT and communications infrastructure, Bell has dubbed 2010 the "IP Olympics". Building government critical public safety and infrastructure solutions requires the ability to integrate IT systems and emerging technologies with traditional critical infrastructure safeguards. What does the government need to do to prevent attacks on its critical infrastructure? The emphasis of this presentation is prevention and protection - NOT consequence management and response. During this session, Brian Phillips, Director Public Safety will discuss critical infrastructure protection, specifically, incident management and notification and alerts. Using Vancouver 2010 Olympics Games microcosm as an example, he will highlight some of the vulnerable components and threats to telecommunications and IT infrastructures. We'll also discuss the lessons and innovations that continually emerge from the planning process and their potential value for executives in your organizations.
Moderator - Mark Sutcliffe, CFRA Radio Personality and Editor, Ottawa Citizen
Mark Sutcliffe is the Executive Editor of the Ottawa Citizen and the former Publisher of the Ottawa Business Journal. He writes a weekly business column in the Citizen.
Panelist - Alexandra Banford, Transormation and Partnership Coordinator, Service BC, Ministry of Labour & Citizens' Services
Alexandra has spent three years working in the B.C. government, both as a co-op student and regular employee. She is currently a Transformation and Partnership Coordinator with the Service Solutions and Planning Branch, which is responsible for leading a government-wide citizen-centred service delivery plan on behalf of Service BC. Prior to joining Service BC, Alexandra worked at Foreign Affairs and International Trade - Technology Partnerships, U.S. Commercial Relations. She has also worked as a First Nations Liaison with the Ministry of Forests, facilitating consultation and accommodation agreements between the provincial government and First Nations. In both her current role and past work experience, Alexandra has developed a strong understanding of intergenerational, intercultural and international business dynamics. Active in both provincial and national new professional groups, she aims to open the envelope of possibilities rather than simply push it around on the table. A life long learner, she is currently attending Royal Roads University in Victoria. On days off Alexandra volunteers at the Inter-Cultural Association of Victoria, where she works with immigrant professionals new to Canada. In the evenings she may be found practicing on the drums or reading periodicals at the public library.
Panelist - Alisa Ramrattan, Program Coordinator, Civil Service Commission, Province of Manitoba
Alisa Ramrattan is a Program Coordinator with the Manitoba Civil Service Commission where she applies innovation and creativity to developing corporate human resource strategies and initiatives for the Manitoba Government. Focused on building the foundation for a strong and responsive public service, Alisa works with enthusiasm to make the Manitoba Government an employer of choice for potential and current public servants. Using a collaborative approach to business solutions, she works with internal and external partners to turn ideas into solutions that empower people to apply their talents in providing service excellence to the citizens of Manitoba. She feels passionately about helping people access the tools they need to do great work, and believes that technology, such as Web 2.0, is critical to making the connections a public service provider needs to be effective. Additionally, Alisa is the co-lead and founder of the Manitoba Government's New Professionals Network. The network brings together new professionals from across government to connect, learn and grow through sharing experiences and applying a peer mentorship approach to professional development. The network is managed and sustained by new professionals with support from the Deputy Ministers.
Panelist - Lisa Marie MacDonald, SAP Program Coordinator, Corporate Information Strategies, Nova Scotia Economic Development
Lisa Marie MacDonald is the SAP Program Coordinator for the Corporate Information Strategies division at Nova Scotia Economic Development (NSED), and current Treasurer of Nova Scotia's youth network, GoverNEXT. Prior to joining NSED, she worked on the Nova Scotia Department of Community Service's Integrated Case Management (ICM) Project, where she was awarded the 2007 Minister's Award of Excellence. The ICM Project went on to obtain the 2007 GTEC Gold Metal Award of Distinction (Provincial, Internal Business Operations), and was most recently awarded the 2008 Premier's Award of Excellence. Prior to joining the Province of Nova Scotia in 2005, Lisa Marie held a number of progressive positions with such organizations as Bell Aliant, IMP Group and Molson Canada. Lisa Marie learned of GoverNEXT shorty after starting with the province, and was inspired by the pro-active work being done by fellow public servants in the areas of career development, training, and retention. Since joining GoverNEXT's Executive Committee in January 2008, she has taken the lead on strategic planning, financial management, and is the key liaison for Nova Scotia's national new professional activities. Supporting the Public Service Commission's corporate goals, she recently founded GoverNEXT's official Recognition Program - and its first annual "Rising Star" award, honouring outstanding leadership contributions made by young public servants. Most recently, she represented Nova Scotia as a speaker for the New Professionals Panel at the 2008 Lac Carling Congress. Lisa Marie is currently earning her Business Administration degree at Mount Saint Vincent University.
Panelist - Melanie Beaudoin, Membership and Events Coordinator, PWGSC National Youth Network Bureau
In September 2008, Mélanie Beaudoin was appointed Co-chair, membership and events coordinator for PWGSC National Youth Network, Public Works and Government Services Canada. PWGSC's National Youth Network - a forum to share ideas, knowledge and best practices - is composed of young and young-at-heart employees from across the country. The newly formed network will provide opportunities for discussions on the different business areas of PWGSC, new technologies, networking, coaching and departmental challenges, including employee recruitment and retention. Ms. Beaudoin has held different positions within the Public Service. Prior to her appointment, Ms. Beaudoin was a Project Officer and Events Coordinator, Business Information and Coordination Services, in the Information Technology Services Branch, where she was accountable for hands-on planning, organization and delivery of events for the CEO and senior management. In her current function with the PWGSC National Youth Network, Ms. Beaudoin believes that this network will serve as a gateway to other youth initiatives across government. Still in the inaugural stage, the framework is built on the basis of open communications, development opportunities and diversity. She considers this Public Service Renewal initiative a bridge to the future of Government by empowering and enabling employees to be future leaders. As co-chair, Ms. Beaudoin sees this opportunity as a way to demonstrate and grow her leadership skills and provide the organization with a wide network. Ms. Beaudoin holds a college diploma in accounting from La Cité collégiale in Ottawa. In the next few years, she plans to work towards a Masters in Project Management.
Panelist - Natalia Lubchenko, Intranet Protal Analyst, Application Solutions Branch, IT Services, Alberta Agriculture and Rural Development
My career with the Alberta Public Service began very recently, in December 2007, when I joined the Ministry of Agriculture and Rural Development as an Intranet Portal Analyst with the department of Information Technology Services. I was very fortunate to join an excellent team of professionals in the Applications Solutions branch and quickly found that the support and excellence extended throughout the ministry. Prior to joining the Alberta Public Service I enjoyed five years working at the University of Alberta and Grant MacEwan College with the Ukrainian Knowledge Internet Portal Consortium Association (UKiP-CA), a non-for-profit organization that develops online learning materials for language education. In the capacity of a web developer and web project manager, I had the opportunity to be involved in many interesting projects with Canadian and Ukrainian universities, colleges and local bi-lingual schools. My formal education includes a diploma in Computer Engineering Technology from NAIT in 2002 and ongoing coursework in project management and business analysis. Originally, I come from Kyiv, Ukraine. My family lived in Austria for several years prior to immigrating to Canada in 1993. Due to these circumstances, I was exposed to different cultures at an early age and became fluent in 4 languages: Russian, Ukrainian, German and English, hoping to someday add French to my repertoire. My interests range in areas of science, technology and international relations. I find it fascinating to work in the area of web technologies because it continues to revolutionize the way we share information and conduct business.
Track Chair - Susan Kemp, Director, Transition and Project Management, Public Works and Government Services Canada
Any discussion around the implementation of Government 2.0 needs to involve the views of the next generation of executives who will run government services. Young public servants are not only users of social computing, but their attitudes and opinions around collaboration have been shaped in part by the flat, open and user-centric frameworks of the internet. This open, transparent and "flat" culture is a direct challenge to the traditional, vertical silos typical of the current hierarchical government organization. So the question is: what is there to attract new talent to work in government? This is a critical question as governments begin to feel the effects of the retirement of baby boomers, and the torch is passed to future generations. Set in the format of an interview, Mark Sutcliffe will host this panel of young public servants who have chosen careers in the public sector. They will explore what attracted them to a career in government and what will keep them there. Find out what the next generation of leaders is looking for from their career in the public sector, and explore their views on the current state of the workplace.
Speaker - Guy Guindon, Manager, Medical Imaging & Cardiopulmonary Department, NORrad PACS, Timmins & District Hospital
After graduating as an Electronics Engineering Technologist in 1986, Guy worked as a Service Engineer for General Electric Medical Imaging for 10 years before becoming Coordinator of Medical Equipment for the Diagnostic Imaging Department at Sudbury Regional Hospital, where he stayed seven years. His involvement with digital imaging began in 1997 when he helped the Sudbury Hospital acquire its first PACS (Picture Archiving & Communications System). In 2002, he assumed his current role, which includes responsibility for the NORrad PACS system that supports a group of 17 hospitals in Northeastern Ontario.
Speaker - Kevin McConomy, Director, Client Relationship Management, eHealth Ontario
Kevin McConomy is a graduate of Civil Engineering from the University of Ottawa. He is currently a Director of Client Services for the Drug, Insurance and Registries portfolios at the Ontario Smart Systems for Health Agency. Prior to his role at SSHA, Mr. McConomy was the Ontario vice-president of eHealth for Emergis, (an e-health technology provider), and spent ten years as the Ontario Government Client Manager for EDS Canada. Mr. McConomy has over 20 years consulting in the IT services area. He has had professional experience working in the area of Registries, Call Centers, IT Service Management, Customer Care and Application Development/Hosting. Within the health technology area, he has worked closely with the Ontario Ministry to implement a province-wide client registry in conjunction with the Wait Times Information System (WTIS), managed development of a Drug Information Viewer and the next generation pharmacy network. Currently, Kevin is working with the Ministry's eHealth office and six projects across the province to consolidate access to diagnostic image data. Each project is at a different level of maturity, ranging from moving local DI providers to a totally digital environment and to the establishment of a common regional archive for extended access. All these DI initiatives will lead to province-wide access and the capability for this data to become a key part of the Electronic Health Record.
Track Chair - Paul Hession, Director General, Real Property Technology Solutions, Public Works and Government Services Canada
NORrad (Northern Ontario Radiology) is a multi-year project to reshape radiology reporting services in northern Ontario to overcome the immense size of the region, the remoteness of the communities, the weather and the chronic shortage of radiologists. The project uses PACS (Picture Archiving & Communications System) technology and the ONE™ (Ontario Network for e-Health) Network, a high-speed, high-capacity network provided province-wide by Smart Systems for Health Agency (SSHA), to move diagnostic images (DI) and reports between community and regional hospitals. In Phase 1, which began in 2002, 17 northern hospitals, each with its own local PACS, were linked to a hub location in Timmins, where diagnostic images from all the hospitals are stored for sharing and back-up purposes. The ability for all those institutions to connect instantly for a consultation was never there before; but now, two on-call radiologists at Timmins & District Hospital can provide radiology services to Ontario's northern hospitals on a 24x365 basis. In Phase 2, which began in 2007 and will take several years to fully build out, the Phase 1 model is being replicated to cover all of northern Ontario. Additional hubs being set up in North Bay, Sudbury, Sault Ste. Marie and Thunder Bay will encompass nearly 40 hospitals, the North Eastern Ontario Regional Cancer Centre and the Northern Ontario School of Medicine. To support the flow of large diagnostic image files, ONE Network provides the network backbone, with high-bandwidth connections linking all the hospitals to the five hub locations and to two redundant, state-of-the-art DI repositories being built in Thunder Bay and Sudbury. There, the next 25-years' worth of images will be stored for sharing and archival purposes. The presentation will be delivered jointly by Guy Guindon, Manager, Medical Imaging & Cardiopulmonary Department, NORrad PACS, Timmins & District Hospital and Kevin McConomy, Director, Client Relationship Management at SSHA. It will cover the radiology side of the NORrad program and how a small number of radiologists in the hub locations will be able to provide consultation and reporting services covering this vast region. The presentation will also cover the underlying technology, particularly the SSHA ONE Network and how that infrastructure is helping Ontario transform the health system province-wide through the delivery of world-leading e-Health solutions.
Speaker - Maurice Chénier, Acting Chief Executive Officer, ITSB, Public Works and Government Services Canada
As ITSB's Acting Chief Executive Officer, Mr. Chénier provides IM/IT support to PWGSC and its modernization initiatives and spearheads the implementation of the government-wide IT Shared Services initiative. Mr. Chénier's has held numerous senior positions within PWGSC's IT community. Prior to his appointment as Chief Operating Officer, he was Director General (DG), Service Management and Delivery, where he was accountable to deliver all IT Shared Services operations required to manage the information technology infrastructure. As the DG of Telecommunications and Informatics Services and Operations, he provided telecommunications services to more than 100 federal government departments and agencies on a full cost-recovery basis and was responsible for the planning and operation of PWGSC's network and computer services. As the Chief Information Officer, he was accountable for providing strategic leadership and direction to the planning, management and value optimization of PWGSC's IT and business portfolios. He was also responsible for departmental readiness as IM/IT Director of PWGSC's Year 2000 Project Management Office. Mr. Chénier holds a Master in Business Administration degree from the University of Ottawa and has held the presidency of the Association of Public Sector Information Professionals (DPI) in 1999/2000.
Track Chair - Ursula Hodgins, Sr. Account Executive, Canadian Public Sector, Gartner
Acknowledging the realities of Government, with the Web 2.0 technologies, resource availability and the public demands is an ongoing challenge (balancing act) - particularly when faced with the need to be fiscally prudent and demonstrate sound management and responsible stewardship. How can we do this as a government? In the move to deliver IT Shared Services across Government, PWGSC's Information Technology Services Branch has had to look inwards to realign itself and determine what IT infrastructure is required and how it can deliver to create efficiencies. IT Shared Services initiative needed to build trust, community support and understanding through governance and strategic partnerships with government clients, policy makers and industry - and to build capacity to deliver in its IT shared services commitments. * Looking at processes - realigning the business model and work flow, contracting and management processes and improving service management and delivery * Looking at resource needs - both today and tomorrow - building and retaining a dynamic work force, training the management team to think - and act differently, collaborating with industry partners and delivering managed services across government. Steven Poole, CEO of ITSB, will outline many of the challenges the Branch faced and the innovative solutions the Branch implemented and how they demonstrated leadership and enabled the team to refocus on government-client needs by both exploring new ways of doing things and improve efficiencies. He will share experiences on building a collaborative environment and taking the technical solutions to increase understanding to form strategic solutions, to help government adopt enterprise-wide practices in support of delivering services to Canadians.
Speaker - Chris Rasmussen, Social Software Knowledge Manager and Trainer, US Intelligence Community
Mr. Chris Rasmussen is a social software knowledge manager and trainer within the US Intelligence Community (IC). Mr. Rasmussen believes that lightweight and inexpensive "social software" tools such as Intellipedia (wiki), blogs, tag|connect (social bookmarking service), widgets, mashups, etc. provide a transparent and effective way to exchange knowledge over the IC enterprise. These tools, in agency-neutral space, have considerable advantages over exceedingly complex databases and applications often with opaque data access layers isolated within agency footprints. Mr. Rasmussen is the founder and lead instructor of NGA Social Software 101, which teaches how to use Web 2.0 tools to create and aggregate transparent, agency-neutral, topical knowledge. The training plan for this course has been modeled by many law enforcement, military, and intelligence organizations. In addition to social software, Mr. Rasmussen argues for the increased use of podcasts/vodcasts and videogame-based learning for knowledge transfer across the IC enterprise. Mr. Rasmussen is also an evangelist for the increased use of "open source intelligence"— that gleaned from public documents, databases, blogs, videos, radio broadcasts, newspapers and discussion boards—within the IC. Mr. Rasmussen is a frequent speaker at Web 2.0 conferences throughout industry and government. He has a substantial media, publication, and internet presence on subjects and themes related to social software, knowledge management, wikis (Intellipedia), social bookmarking, blogging, workforce training, widgets, mashups, innovation, etc. Mr. Rasmussen holds a BA in History and Masters in National Security Studies. He was selected as one the "Federal 100" by Federal Computer Week in 2008. This award is giving to top executives from government, industry and academia that had the greatest impact on the government information systems community.
Track Chair - Jeff Braybrook, Deputy Chief Technology Officer, Tech and Internal Services Strategies, Treasury Board Secretariat of Canada
Intellipedia is an online system for collaborative data sharing used by the United States intelligence community (IC). It was founded in April 2006 [1] and consists of three wikis running on JWICS, SIPRNet, and Intelink-U. They are used by individuals with appropriate clearances from the 16 agencies of IC and other national-security related organizations, including Combatant Commands and other federal departments. The wikis are not open to the public. Intellipedia is a project of the Office of the Director of National Intelligence (ODNI) Intelligence Community Enterprise Services (ICES) office headquartered in Fort Meade, Maryland. It includes information on the regions, people, and issues of interest to the communities using its host networks. Intellipedia uses MediaWiki, the same software used by the Wikipedia free-content encyclopedia project.[2] ODNI officials say that the project will change the culture of the U.S. intelligence community, widely blamed for failing to "connect the dots" before the attacks of September 11, 2001. The SIPRNet version predominantly serves U.S. Department of State and Department of Defense personnel, who do not use the Top Secret JWICS network on a day-to-day basis. Sensitive but Unclassified Network (SBU) users can access Intellipedia from remote terminals outside their workspaces via a VPN, in addition to their normal workstations. Open Source Intelligence (OSINT) users share information on the unclassified network.
Speaker - Anne-Marie Lévesque, Director General and Senior General Counsel, Justice Canada
Anne-Marie holds a civil law degree from the University of Ottawa and a Masters in Taxation from the University of Sherbrooke. In 1992 she joined the Department of Justice's Tax Litigation Section in Halifax, Nova Scotia. She has held various positions within the Tax Law Services Portfolio and worked in various legal services units in Justice. Anne-Marie currently heads Justice's Law Practice Management Directorate which has for mandate the development of national policies, processes and tools that support the efficient and effective delivery of legal services to the federal government.
Speaker - Daniel Caron, Senior Assistant Deputy Minister, Corporate Services and Horizontal Initiatives, Library and Archives Canada
Mr. Daniel J. Caron is currently Senior Assistant Deputy Minister, Corporate Services and Horizontal Initiatives at Library and Archives Canada. He is a native of Sainte-Foy, Québec. He has a Bachelor's degree and a Master's degree in Economics from Université Laval, and a Doctorate in Applied Human Sciences from Université de Montréal (public law and strategic management). Over the course of his career, Mr. Caron has gained extensive experience as a researcher, speaker, professor and senior manager in the federal government. Mr. Caron began his career as an economist with the City of Québec. In 1982, he joined the federal public service, working first in Ottawa with the Competition Bureau and the National Museums of Canada, and then moved to the New Brunswick Regional Office of Employment and Immigration Canada. Upon his return to Ottawa in 1987, he worked for the Department of Indian Affairs and Northern Development and in 1995, joined the Economic Development Agency for the Regions of Québec in Montréal. In 1999, Mr. Caron returned to Ottawa and assumed the position of Director, Innovation and Quality Services Division, for the Treasury Board Secretariat, before joining Human Resources Development Canada as Director General of Administrative Services where, among other things, he was responsible for Access to Information and Privacy. In April 2002, Mr. Caron joined the Treasury Board Secretariat's Leadership Network to serve as its Executive Director of Operations and Implementation. Since April 2003, he has worked at Library and Archives Canada. In addition to his organizational experience, he is a seasoned author and speaker on public administration issues, both in Canada and abroad. Mr. Caron has also taught at Concordia University, the Management School of the University of Ottawa, the Université du Québec en Abitibi-Témiscamingue and at the École nationale d'administration publique where he is currently associate professor.
Speaker - Jean-Stéphen Piché, Director General, Government Records Branch, Library and Archives Canada
Mr. Jean-Stéphen Piché is an archivist by profession who has extensive experience in the public service and is a leader in the field of Recordkeeping. Mr. Piché has occupied several positions of leadership at Library and Archives Canada. From 2001-2006, he was the Director of Library and Archives Canada's Web Content and Services Division. Under his guidance, the Division facilitated access to Canada's documentary heritage through the Library and Archives Canada website. In his current role as the Director General of the Government Records Branch at Library and Archives Canada, Mr. Piché is responsible for setting strategic directions for recordkeeping (RK) and for leading a team of extremely skilled staff in developing business solutions for Government of Canada wide recordkeeping issues. Mr. Jean-Stéphen Piché holds a Master's in Canadian history from the Université de Montréal. He has published and presented extensively on various topics related to digital preservation, digitization, recordkeeping and the use of information technology in the service of records and information management.
Track Chair - Ronald Surette, Director General Business Intelligence and CIO , Atlantic Canada Opportunities Agency
Mr. Ronald Surette, Director General - Business Intelligence and CIO, Atlantic Canada Opportunities Agency Ronald has considerable experience in the area of business transformation, information management and information technology, in both the private and public sector. Before joining the Public Service of Canada, he worked as a University Professor, an information management consultant and he founded a management training institution that focused on the use of information and information systems. During his 20 years in the public service, he has worked in various roles related to IM/IT for the Government of Canada. Ron has successfully led several innovative development projects that have made use of new and evolving technologies for solving complex business problems. His current area of focus is on enterprise architecture, Web 2.0 and Service Oriented Architecture. (SOA)
In our current environment, with large-scale litigations involving one or more government department, there is a growing recognition of the impact of e-discovery and the need for litigation readiness. All areas of government, not just the legal team, need to be aware of e-discovery with the increased focus on the regulatory regime of accountability and stewardship in which records are created, used, kept and preserved. This presentation will help you learn to mitigate the risks and make sure your organization's information can stand up in court.
Speaker - Jamie Darch, Director, National Applications Solutions Group, TELUS
Jamie is a Director with the TELUS National Applications Solutions group focusing on Public Sector. After spending over 18 years in the Federal Government in the area of Technology, he worked in Canada and the U.S. with an international consulting firm in the area of IT strategies, organizational performance and service delivery optimization projects for Public Sector. Since joining TELUS, he had continued his pursuit of providing Public Sector with technology solutions that meet their business objectives. He has been a speaker at various technology shows and seminars including GTEC and Showcase Ontario. Jamie is an Executive Board member of the Information and Communication Technology Council (ICTC) of Canada. He holds a B.A.from Carleton University, an MBA from the University of Ottawa and is a Certified Management Consultant (CMC) and a member of the Project Management Institute (PMI).
Shared Services are an important part of the delivery of cost-effective services throughout government. They can provide increased value by providing similar but customizable services across different Departments and Agencies or shared by different Government organizations. The municipalities of Sherbrooke, Valleyfield and Rimouski recently adopted a Shared Services model for their Municipal Portal. The Shared Services Portal is innovative in that it provides a true "single point of entry" for services to citizens that is highly scalable and provides a variety of capabilities including: citizen communication and access, improved information collection and management and the ability to integrate web services and Electronic Service Delivery (ESD). Rich functionality is built into the system that can be leveraged "out-of-the-box" and enables municipalities to be up and running quickly with a rich interface for citizens. The core solution functionality but can also be highly customized to the unique requirements of the municipality. Attend and benefit from a discussion of how governments can cooperate across regions and align services for rich functionality, and better service delivery in a real-life environment.
Speaker - Chuck Henry, Federal Chief Technology Officer, Tech and Internal Services Strategies, Treasury Board of Canada
Chuck Henry joined CIOB after running his own IT consulting company and a previous thirty years at IBM designing, implementing and consolidating large-scale systems ranging from legacy mainframe IMS, CICS and DB2 systems to SAP R/3, Peoplesoft and Siebel systems on a variety of platforms. Chuck's work in software development labs, as well as his leadership of dozens of client engagements consisted of infrastructure architecture analysis and planning, enterprise architecture development including EA governance; and vitality and planning processes. He has been a leader of numerous IT optimization engagements and workgroups. Chuck's consulting approach is derived from extensive training in an issues-based consulting methodology and honed in dozens of client engagements, largely focused on IT simplification and optimization. Mr. Henry is currently the Chief Technology Officer for the Government of Canada working in the CIO Branch of the Treasury Board of Canada Secretariat for the CIO of Canada. In this role he sets overall policy direction for the Government of Canada for the Management of IT and provides technology guidance to all IT organizations within the Government of Canada. EDUCATION Bachelor of Engineering (Electrical) with Distinction from Carleton University
Track Chair - Bill Ellis, Senior Account Director, Canadian Federal Government, Oracle
The new Government of Canada Management of IT policy came into effect on July 1, 2007. The policy has three main themes - Leadership, Planning and Value. This session will review this year's focus and activities. We are working with departments and agencies on strengthening the overall consistency and quality of organizational IT plans, both in terms of effective departmental management and in "Acting as One". An integral part of this effort has been around delivering and quantifying value through the increased use of common and shared IT services and in ongoing performance metrics and measurement around the value that IT brings to the business of the department.
Speaker - Cheryl Mckinnon, Director, Collaborative Content Management, Open Text
Cheryl McKinnon is responsible for go-to-market strategies for the flagship Livelink ECM Collaborative Content Management product suite at Open Text™ Corporation (NASDAQ: OTEX, TSX: OTC), the largest independent provider of Enterprise Content Management (ECM) software and solutions. Open Text supports approximately 46,000 customers and millions of users in many of the world's largest companies, government agencies and professional service firms. Open Text's Livelink ECM® solutions unite people, processes and information, helping organizations improve productivity, automate processes and manage large volumes of documents, e-mails and other content. Cheryl has a special interest in the challenges facing the information worker in the increasingly electronic work environment. She works closely with marketing, sales and product specialists to research current and emerging challenges in information management and to works to expand market awareness of enterprise content management technologies and strategies. Cheryl brings over fourteen years of experience in the content management area with Open Text, previously Hummingbird and PC DOCS. She has several years of market and requirements research in addition to experience in consulting and training. She is actively involved with key industry associations such as AIIM and ARMA. Ms. McKinnon holds a B.A (Hons) from the University of Winnipeg, Master of Arts from Carleton University and has completed required coursework for a PH.D at the University of Ottawa.
Track Chair - David C.G. Brown, Senior Associate, Public Policy Forum
Numerous studies in Canada and the US are projecting a substantial shift in the workforce demographic as the Boomer generation approaches retirement age. Sectors at most risk include government, utilities, engineering, transportation and manufacturing. How can IT professionals play a strategic role as our workplace transforms? Records retention, corporate memory preservation and protection of intellectual capital are areas that will be at risk in the coming decade. Planning now can mitigate risk and ensure organizational continuity is achieved. This session will help you understand current demographic and workforce trends across public sector in Canada and the US. Begin to plan for a shift in your own work environment. Consider how Government 2.0 solutions and other collaborative best practices are ensuring the influence of the IM/IT professional in the workplace transformation.
Speaker - Bill Eggers, Global Director, Public Sector Industry , Deloitte Research
William Eggers is the Global Director for Deloitte Research, where he is responsible for research and thought leadership for Deloitte's Public Sector practice. William is a former appointee to the U.S. Office of Management and Budget's Performance Measurement Advisory Commission and the former Project Director for the Texas Performance Review/e-Texas initiative. The two performance reviews William was involved in identified over $2.5 billion worth of savings and non-tax revenues for the state. More than 60 percent of the recommendations in the reviews were enacted into law. William also served as a Commissioner for the Texas Incentive and Productivity Commission and a designee on the Texas Council on Competitive Government. Willliam is a former senior fellow at the Manhattan Institute for Policy Research and the former director of Government Reform at the Reason Public Policy Institute, a Los Angeles-based think tank. A nationally recognized expert on government reform, William is the 1996 winner of the prestigious Roe Award for leadership and innovation in public policy research and the 2002 APEX award for excellence in business journalism. He is one of the country's best known authorities on government reform. An author, a columnist, and popular speaker for two decades, William has built a significant following among public sector thought leaders in America and overseas. His columns in Governing and Public CIO and feature articles in Government Executive regularly reach more than 100,000 readers. He is a sought after speaker, giving close to 100 speeches a year.
Track Chair - Barbara Kieley, Partner, Deloitte Inc.
Government leaders worldwide are experimenting with new models for innovation to tackle emerging issues including climate change, improved access to services, and infrastructure gaps. But how can governments foster continuous widespread improvements versus one-off changes? Government reform guru Bill Eggers, who coined the terms Government 2.0 and Governing by Network in previous books, will discuss findings from his new book on Innovation in Government. During the session he'll discuss: * Why innovation in government tends to be sporadic and one off and how to instead make it more systemic: - The Five Strategies governments can use to drive innovation - Why generating good ideas alone does not constitute innovation and how to employ a complete idea-to-implementation innovation lifecycle * Which kinds of organizational structures can facilitate innovation: - Learn from the internationally recognized government reform expert how governments can leverage innovation models to better serve their constituents and address critical issues around them.
Speaker - Jason Hunt, Partner and Chief Solution Architect, Ascentium
Jason Hunt currently serves as a Partner at Ascentium Corporation. Jason has over twelve years experience in the software industry with most of that time dedicated to developing Customer Relationship Management (CRM) applications. He began his career in the United States Army as an Unmanned Aerial Vehicle (UAV) pilot and an Intelligence Analyst. Jason then worked at MicroStrategy followed by an Invoke System?s company called iCommunicate, which was acquired by Microsoft in April of 2001. After spending just over three years at Microsoft on the Microsoft CRM development team and as an evangelist for the product, Jason left Microsoft to rejoin Invoke Systems as a Partner and the CTO. In June of 2007, Ascentium acquired Invoke Systems and that merger created the largest dedicated Microsoft Dynamics CRM consultancy in the world. Jason has been part of many Microsoft CRM projects from both the sales and delivery sides and has worked on many of the biggest deals in the history of the product.
Track Chair - William J. Pascal, Chief Technology Officer , Canadian Medical Association (CMA)
In a time of instant global communication and ubiquitous information, when people are more accustomed to higher levels of prompt, customer-oriented service from private-sector companies, there is also a growing demand for the same caliber of service from government agencies. With citizens, businesses, and regulatory bodies seeking convenient access to government information and services, providers of these services are often hampered by limited resources and paper-based service delivery processes that are often inefficient. Further compounding the issues is the mounting pressure for quicker communication, smoother procedural handling, and overall better service and delivery within and among various government agencies. Microsoft®Dynamics™ CRM is a simple, effective solution that tackles those complex challenges from multiple angles. A configurable development platform, it provides the invaluable capability to swiftly develop and deploy solutions specifically targeted to your agency's mission and exact line of business needs.
Moderator - Wayne Job, Senior Director, Financial Systems Authority, OCG, Treasury Board of Canada, Secretariat
Wayne has worked in the CIO and CFO organizations within 8 federal departments and agencies, including Transport Canada, Communications Canada, Health Canada, PWGSC and the PSC. He has led the development and implementation of several major business applications, including Enterprise Resource Management (ERP) systems. He has worked closely with the corporate administrative systems communities (financial, materiel and HR), and he has led several cross-government initiatives, committees and systems user groups. He is a former Chair of the Public Sector Influence Council of the Americas' SAP User Group (ASUG). Currently he is Senior Director, Policy, Planning and Standards at the Financial Systems Authority of the Office of the Comptroller General (Treasury Board, Secretariat).
Panelist - Bruce Manion, Chief Financial Officer, Human Resources and Social Development Canada
Bruce Manion was appointed Chief Financial, Officer of Human Resources and Social Development Canada (HRSDC) in March 2008. In that role, he is responsible for all aspects of financial management and stewardship of an annual expenditure base of nearly $90B and a key player in supporting the Deputy Minister in her role as Accounting Officer for the HRSDC portfolio. From 2004 to 2008, he was the Assistant Deputy Minister, Planning and Corporate Affairs, at the Department of Canadian Heritage. His main role was to promote management excellence while providing key support services to PCH programs in the areas of strategic policy, corporate planning, IM/IT, financial management, audit and evaluation and a G&C Centre of Excellence. In this role, he also oversaw the Official Languages Secretariat during the period when the Government of Canada's Official Languages Strategy was being evaluated and renewed. Prior to that, he had been Director General, Financial Management Branch at Canadian Heritage since October 2001. In this role, he was successful in helping PCH get its financial house in order, in launching a G&C Centre of Expertise and a PCH Contracting Strategy, and in addressing numerous central agency initiatives on reallocation and financial management reform. He was the Director of Managerial Accountability and Comptrollership in the Department of National Defence from October 1998 to October 2001. As part of his duties at DND, he was responsible for two major projects, the implementation of the Financial Information Strategy (FIS) and Modernization of Comptrollership. From 1991 to 1998, he held a number of executive and senior analyst positions at the Office of the Superintendent of Financial Institutions, Natural Resources Canada.
Panelist - Stuart Campbell, Lead, Business Enabling Services, Human Resources and Social Development Canada
After joining the Federal Government in 1991, Stuart spent the remainder of the 90's working in a range of different areas such as Audit & Evaluation, Food Inspection, Environmental Engineering, and Grants and Contributions program delivery. In 1999, Stuart he made the move to IM/IT when he took on responsibility for the transformation of the IM & IT Operations at Canadian Heritage. In 2003, as a Director General (DG) at Agriculture and Agri-Food Canada, Stuart consolidated IT Operations and implemented a "virtual team" organizational model. Today, Stuart is a Senior DG in HRSDC's Innovation, Information and Technology Branch where he is working with his colleagues on another transformation - to bring the nearly 3000-strong IM/IT organization to "World Class" by adopting a number of industry best practices ranging from technical solutions and business-driven governance processes to a suite of human resource services that truly revolutionize the management of an IM/IT workforce.
Track Chair - Peter Green, Director of Sales, Public Sector, TELUS
The corporate administrative systems that are employed to manage government financial, materiel and human resources are more often than not operated in individual functional stove-pipes. Bridging the corporate administration divides has never been simple, but more recently this issue has garnered better research and understanding, and some proven solutions are at hand. Why and how are these disparate but inter-related business systems increasingly being integrated under a single executive, sometimes the ADM corporate services, and often the CIO? A department's Chief Financial Officer (CFO) and Chief Information Officer (CIO) will jointly explore the best practices and lessons learned in pursuing a more integrated approach that bridges IT and corporate business systems in support of program managers and service delivery. Attending this session will put you on the same page. For CIOs who now have responsibility for corporate systems, this is a must attend session. For CIOs who have difficulty understanding their CFOs responsibilities, here is a chance to learn why and how to align your priorities with those of the CFO. Instead of risking conflicting views, the CIO and CFO will be able to communicate a consistent message to the DM and program ADMs. For Program Managers, this session will help you to leverage the corporate administrative systems toolkit.
Speaker - Melissa Teasdale, Manager, Project Design, Services Development - Web Channel Office, Service Canada
Melissa Teasdale is Manager of Project Design for the Services Development Unit of the Web Channel Office, Service Canada. Melissa is an Honours Graduate from Bishop's University (Lennoxville QC). She received the Chancellor's Award, the University Prize in Sociology and Williams Corporate Recognition Division Scholarship at Bishop's University. She has also obtained training from the Schulich School of Business, York University, Division of Executive Development in Facilitation (Toronto ON) in Techniques for Project and Team-Based Work Environments. She holds a certificate in Project Management in the Public Sector from Performance Training Solution (Ottawa ON). Melissa has worked in the Government of Canada on initiatives and projects related to public facing web sites since 1997. She has been responsible managing several on-line services including the Government of Canada Wireless Portal. She co-chaired, with a representative from Sweden, an international study group on mobile government best practices in 2006 for the International Council for Information Technology in Government Administration (ICA).
Speaker - Robert Currie, Director of Mobility Solutions, TELUS Business Solutions
Capitalizing on exciting mobile innovations and bringing the best new wireless applications to TELUS is the primary focus from Robert Currie. As the director of Mobility Solutions for TELUS Business Solutions, Robert has responsibility for three key areas: enterprise wireless consulting, mobile data alliance program and machine-to-machine solutions. Robert joined TELUS in 2002 within the channel development group where he oversaw the creation of a national value-added reseller program for the company. Prior to TELUS, Robert held a number of senior positions in enterprise software and systems integration companies, specializing in financial risk assessment and geographic information systems. Robert has a BA from University of British Columbia and MSc from University of Toronto.
Track Chair - David C.G. Brown, Senior Associate, Public Policy Forum
Speaker: Robert Currie
It was only 10 years ago when the smartphone emerged on the scene at speeds of only 9.6 kilobytes a second. Today, the wireless industry is racing swiftly ahead to deliver truly astonishing capabilities at speeds that dwarf those early models. In this session, the audience will be given a practical view of the top technologies that will change how government addresses its key challenges. Examples of new service delivery models that will be discussed include: * Citizen-Centric Service Delivery - reaching out to a mobile, younger generation with wireless services. The UK National Health Service saved £250 million annually sending reminders for appointments via SMS. * Environmental Sustainability - mobile technologies such as wireless work order applications for mobile inspection, telecommuting, mobile video, and carbon tracking applications will support governments as they work to achieve carbon-neutral operations. * Innovation in the Workplace - Flexible work styles like telework help ensure that knowledge workers stay engaged longer while reducing attrition, real estate and commuting costs. * Public safety - Equipping front-line employees with fast, mobile access to records databases and photo libraries can have a dramatic impact in supporting public safety efforts. * Secure financial transactions - Today, there are 30 million subscribers for mobile payment in Japan. The mobile phone has replaced the myriad of credit cards, debit cards, transit passes and cash that citizens routinely use. At the municipal level, secure mobile payment has the ability to radically change transit business models and support distance-based pricing. This thought-provoking session will feature leading examples from governments around the world on how they're creating better services for Canadians.
Speaker: Melissa Teasdale
Technological advancements in wireless hold enormous promise for government as they seek to transform the delivery of public sector services. This session provides a real-life example of innovation in wireless service delivery from Service Canada. It will feature a comprehensive overview of an established federal government wireless portal. Topics to be addressed include: * service quality and delivery * accessibility * client-centric thinking * service selection * benefits of m-government * evolving with mobile services * the challenges faced by governments providing mobile solutions
Speaker - David Gibson, Director, Canada Revenue Agency
David Gibson is the Director of the Solutions Quality Program in the Information Technology Branch at the Canada Revenue Agency. The Solutions Quality Program is directed at the continuous improvement of Solution's 450+ business applications by establishing performance measures, project and risk management, development and maintenance practices and methodologies, and quality controls in order to improve our ability to meet clients' needs. David has 25 years of Information Technology experience at the C.R.A. working in many application areas.
The session will present an overview of the implementation of an application registry and formal Application Sustainability Assessment Framework (ASAF) within the Canada Revenue Agency. It will also will highlight challenges, opportunities, and lessons learned along the way. The ASAF was established as a formal framework to assess application sustainability within ITB Solutions. It defines a continuous improvement approach to manage application sustainability within the portfolio. The ASAF uses Architecture, Business, and Operations metrics to create a balanced view of application sustainability. The sustainability assessment is conducted annually to monitor application health and provide insight into risks, trends and patterns within the application portfolio. This enables portfolio analysis and helps inform strategic IT planning and investment decisions within ITB Solutions. It is through this cyclical process that continuous improvement is realized.
Speaker - Michael Coady, Worldwide, Vice President, Security Business Unit, CA Inc.
Mr. Coady is a Vice President with CA Inc. Security Practice with 20 years of Privacy and Technology experience. During the past 12 years he has worked with two Big Five Firms and lead Forensics and Security investigations both in the public and private sector. Mr. Coady has worked with Computer Task Forces around the world and has developed an enterprise security methodology to help mitigate risks to companies. Mr. Coady has also played vital architecture and implementation experience during deployment of Identity and Access Management technologies with large corporations. Mr. Coady has worked with many U.S. and European based clients implementing the European Privacy Directive in the early 1990's. He is a renowned International Speaker for Privacy and Security as it relates to EUPD, HIPAA, GLBA, SOX compliance. He has managed over 60+ Health Insurance Portability and Accountability Act (HIPAA), EU Privacy Directive (EUPD), Gramm-Leach-Bliley Act (GLBA), Sarbanes-Oxley (SOX) engagements globally for clients in the public and private sector.
Track Chair - Frank Schilder, Manager, CRA
Regulatory compliance, the ability to audit access to corporate systems and resources, and increasing IT governance are just some of the demands that government organizations of all sizes continue to face. As organizations continue to adapt to meet emerging business needs, consolidation and aggregation of IT resources, including identity management and access management can help drive efficiencies throughout the organization. By adopting the correct approach, organizations can manage the internal controls critical for good corporate compliance - ensuring that the right people have access to the right information, systems and processes, while maximizing the business benefits. This Identity and Access Management (IAM) session will be led by a leader in the field of identity and access management, who will explain how to eliminate roadblocks and successfully implement Identity and Access Management (IAM). As a participant, you will walk away with valuable materials describing IAM "best practices" and practical steps to achieving your goals and will be in a better position to understand your organization's IAM goals, as Mick Coady helps you: - Discover how to create an IAM strategy - Learn the components of a complete IAM platform - Map the key stakeholders and learn how to sell them on the value of IAM - Identify key business drivers and value to the organization - Build a ROI / RON (Return on Negligence, i.e. cost of doing nothing) case while learning from real-life examples - Prioritize tasks for execution - Learn about new technologies that can help accelerate success
Speaker - Michael Power, Vice President, Privacy and Security , eHealth Ontario
Michael Power leads the privacy and security function at SSHA with a mandate to ensure SSHA stays at the forefront of best practice, and complies with all pertinent legislation and regulation. He has over 20 years of experience addressing legal, privacy and security issues. He was recently a partner at Gowling Lafleur Henderson LLP where he also acted as the firm's Chief Privacy Officer. In his public sector career he was Deputy Director of the PKI Secretariat at the Treasury Board of Canada Secretariat, and held various senior positions at the Federal Department of Justice. He is a member of the Nova Scotia Barristers Society and the Law Society of Upper Canada. Michael writes and speaks extensively on privacy and security issues. He is the author of the Access and Privacy Title of Halsbury's Laws of Canada, co-author of the American Bar Association best-seller Sailing in Dangerous Waters: A Director's Guide to Data Governance, and serves on the editorial board of the IEEE magazine Security & Privacy.
Track Chair - Pam Ferenbach, Business Development Manager, Public Sector Canada , Oracle Corp.
Beyond Functional Contribution describes an emerging perspective on work and productivity spawned by the application of Web 2.0 technologies in organizations. It is a change in attitude that allows organizations to see people as more than their function, and the application of Web 2.0 tools to maximize the people asset that can drive organizational objectives. This is a win-win movement. Employees who are enabled to contribute beyond their function are afforded the opportunity to learn new skills and work with others in the organization, strengthening the bonds that keep people engaged at work. Innovapost will share their experience in the realm of open source and Web 2.0. Explore real world examples of how your organization can use these tools to help you collect and harness the ideas of your people, allow employees to easily connect with one another, foster tighter social and productivity bonds, enable the organization to discover skills it didn't know it had, and match those skills to resource demands, on demand. Attend and learn how the trend of "beyond functional contribution" is impacting work environments today.
Speaker - David Gourlay, Executive Director, Business Development, Oracle Public Sector - Canada
As Executive Director of Oracle's Public Sector Business Development practice, David Gourlay is responsible for the strategic position and marketing of Oracle solutions to Canadian federal, provincial/territorial and municipal governments and public sector organizations. Mr. Gourlay has expert knowledge on the operations of all three levels of government in Canada. For the past eleven years, he has held progressively senior positions within the federal government. This experience is held primarily in two Departments and at the political level in the House of Commons for the Hon. Brian Tobin, P.C. and at the City of Ottawa for former Mayor, the Hon. Jim Watson. These roles have provided Mr. Gourlay with a vast understanding of the machinery and process of public sector organizations, particularly as it relates to workflow and IT needs, which helps him offer strategic advice to his customers in the public sector. Prior to his current position with Oracle, Mr. Gourlay was a Senior Program Analyst at the Treasury Board Secretariat and a Senior Policy Analyst at the former Social Development Canada where he addressed demographic challenges and developed strategies to prepare Canadian society for an ageing population. Mr. Gourlay also has worked on Public Service renewal and change management issues designed to ensure organizations have the necessary capacity to deliver on their mandates. Finally, Mr. Gourlay spent several years at the former Human Resources Development Canada in various capacities where he analyzed and developed public policy solutions on key social policy files such as aboriginal persons, children, adult learning and literacy, pensions and employment insurance benefit programs.
Speaker - John Spencer, National Program Director, Oracle Canada
John Spencer has extensive Canadian, U.S., and international experience in managing and directing teams in the delivery of Business Intelligence (BI) and Client Relationship Management (CRM) solutions. He spearheaded a team that delivered a global CRM solution for Daimler Chrysler, as well as solutions for the State of Florida, Wells Fargo, and the Government of Canada. John is now focused on how governments can leverage BI/CRM software and take full advantage of best practices from both the private sector and Government arenas to meet the growing demand to improve and manage departmental performance.
Track Chair - Anne Phillips, Editor and Publisher, Summit Magazine
Public sector organizations face a range of challenges; budget deficits that place pressure on programs and services across the board, a lack of progress in the automation of key central processes in government that are still manual or use outdated technology and increased political expectations of constituents in their daily interactions with their government. As a new and evolving paradigm for Canadian public sector organizations to emphasize accountability, transparency and accessibility in ongoing transformative reorganization efforts, more and more attention is going to approaches that directly specialize on constituent needs and expectations over the product/regional/functional silos to improve responsiveness, service delivery and operating efficiency. These new governance models tackle barriers such as unsynchronized channels, inconsistent and inefficient business processes and disconnected, redundant technology. The Performance Driven Government Program is a workflow model that matures governance processes beyond a departmental-centric / internal silo focus to align constituent interactions more seamlessly, such as enabling a multiple communication channel approach (web, phone, face-to-face, etc) to traverse channels and provide a 360º view of the constituent. Tools such as 3-1-1 Contact Center for enterprise-wide integration of workflow and centralization of back office processes and business intelligence & analytics are the foundation of a performance reporting environment. These business intelligent tools enable tracking and analysis of service performance and revenue data for reallocation of resources and this lifecycle approach to constituent relationships help measure program performance to better manage service issues. Oracle Canada believes that at the heart of a performance driven culture is a "constituent-centric relationship management" (CcRM) model that provides a single environment to integrate departmental systems to capture, analyze and answer constituent-driven requests. It engages constituents and government employees as key stakeholders, provides streamlined access to government information and services by encouraging interagency IT initiatives that, while improving constituent service, also consolidate redundant systems, decrease paperwork, increase productivity and save money. This interactive panel will introduce The Performance Driven Government Program and the various pieces for the audience to learn about and leverage for their own specific organizational environments. In addition, case studies of existing capacities including the Region of Halton and New York City and their Citywide Performance Review will be highlighted.
Speaker - Karen Crawford, Director, Direct Operations, Health Canada
Ms. Crawford joined Health Canada in the fall of 2007 as the Director of IT Operations, Information Management Services Directorate. She is responsible for the service delivery of Infrastructure Services within Health Canada which includes email and blackberry services, broadband services, IT facilities and Storage services, Remote access and application support services as well as Novell and server support. Karen joined the government in 1981 and has worked in various departments with her most recent position being in Public Works and Government Services where she held various positions within the Infrastructure organization. Before joining Health she was responsible for the Client Relationship Management function for PWGSC as an internal client to the Infrastructure organization.
Rudy de Sa has occupied several executive positions in both the private and public sector. He has extensive experience in leading the provision of a broad range of technological services to clients and resolving complex issues across a diverse organization with many business lines. In 1995 Rudy began his career at PWGSC where he was responsible for the provision of IT infrastructure services in a shared services environment. Since joining HC in 2003, Rudy de Sa has led the delivery of several successful IM/IT initiatives; one of them being The Way Forward. This initiative was a major IM/IT change for Health Canada and was delivered in a 2-year time frame. Currently, Rudy de Sa has taken over the role of Acting Chief Information Officer at Health Canada.
Speaker - Steve McAllister, A/Chief, Novell Server Services, Health Canada
In the last 3 years Steve has managed the Health Canada Novell services and 2 Health Canada Way Forward projects. The Novell server Consolidation and the Network renewal and network renewal business case. The Novell Consolidation projects has been used to introduce virtualization technologies to health Canada. As such Steve has established the foundation of server virtualization at Health Canada. Before the TWF projects, Steve was the IT project manager for the implementation of an Integrated Laboratory Information Management System (LIMS). Before this, Steve played a major role in the development and deployment of the Information Technology Project Management Framework in addition, he managed the development of major Health related e-government applications. Steve Also worked in the private sector and was a founding shareholder and Vice-President, Technology of an aboriginal owned information technology company, he was key in the development of the company's vision and in the preparation and submission of several technology based proposal to several federal agencies and departments.
Speaker - Stéphane Robinson, Virtlualization Product Manager, Health Canada
Stéphane joined Health Canada in 1995 and has worked in various areas of the department including, client support where he was leading a team responsible for providing technical support to more than 400 users in a Novell / UNIX / Lotus Notes environment. In 2005 he volunteered to embark in the ITSSO initiative as a subject matter expert in Netware servers, Zenworks application distribution and remote management as well as Windows operating systems. Occupying an engineering role he helped design, develop and implement server consolidation and rationalization going from 200 to 20 Netware servers. He also helped develop an automated imaging and application distribution strategy to upgrade workstations from Windows 2000 to XP. As of late 2006 he formed a team of 3 technical analysts responsible for delivering VMWARE infrastructure services to Health Canada. Stephane is actually responsible for building the virtualization infrastructure from the ground up and is now responsible for more than 50 host servers and over 500 virtual machines. Stephane strives to create the most dynamic and scalable virtualization infrastructure and is a leader in implementing virtualization in the federal government..
Track Chair - Charles Poulin, Sr Account Executive, Canadian Public Sector, Gartner
Server virtualization allows IT Operations organizations to take control of their vast server environments, utilizing the resources much more efficiently, while at the same time reducing space, equipment, power costs. It's a technology that's good for business, good for the environment and relatively easy on the wallet, a complete WIN-WIN-WIN scenario. Health Canada, a Government of Canada leader in the early adoption of virtualization technology, has embraced virtualization in a big way, reducing server counts from 63 to 5 in the National Capital Region, a 92% reduction. At the same time, there has been a reduction of 45% in electrical power consumption and 50% in physical space requirements. This positions Health Canada as a leader when it comes to operating in a "Green IT" environment. This presentation will highlight the activities, results and lessons learned by the team as it implemented virtualization, to: * Reduce HW server counts and maintenance costs; * Improve Datacentre space utilization; * Establish powerful remote management capabilities for virtualised servers; * Shorten the time required to bring new servers (virtualised) on-line; and, * Reduce support costs in the operational environment. The success of virtualization includes a highly available infrastructure which is centralized and simplified. Plans for 2008-09 include the consolidation of 171 regional servers to 48 using virtualization and network storage replication.
Chair / Président - Wayne Wouters, Secretary of the Treasury Board, Treasury Board of Canada Secretariat
Previously, Mr. Wouters was Deputy Minister, Human Resources and Skills Development Canada (HRSDC) and Chairperson, Canada Employment Insurance Commission and before that, Deputy Minister, Human Resources Development Canada (HRDC) and Chairperson, Canada Employment Insurance Commission and Deputy Minister of Labour. Mr. Wouters was born in Edam, Saskatchewan. He attended the University of Saskatchewan where he received his Bachelor of Commerce (Economics). After graduation, he studied at Queen's University, earning his Master's Degree in Economics. In 1975, Mr. Wouters started his career as a Lecturer in Economics at the University of Saskatchewan. He began his public sector career in 1977 with the Government of Saskatchewan where he held several positions between 1977 and 1982, culminating in the position of Director, Energy Policy Branch, Department of Mineral Resources (Saskatchewan). In 1982, Mr. Wouters joined the federal Department of Energy, Mines and Resources as the Director of Industry Analysis. In 1986, he became Deputy Director General, Project and Fiscal Analysis and in 1989, he was appointed Director General, Financial and Market Analysis. In 1990, Mr. Wouters accepted a position as Director, Economic Development Policy Branch with the Department of Finance, becoming General Director in 1993. In 1994, Mr. Wouters joined the Privy Council Office (PCO). From March until September of that year, Mr. Wouters was the head of the federal Task Force on the Newfoundland Economy. Upon completion of those duties in September 1994, he became the Assistant Secretary to the Cabinet (Program Review), where he oversaw preparation of the expenditure reduction plan heading to the 1995 federal Budget. In December 1994, Mr. Wouters was appointed Deputy Secretary to the Cabinet (Plans and Consultation).
Cassie Doyle was appointed Deputy Minister of Natural Resources Canada in June 2006. Ms. Doyle is an accomplished leader with 25 years of experience building successful public service organizations at the municipal, provincial and federal levels of government in Canada. Prior to joining NRCan, she served as Associate Deputy Minister, at Environment Canada. Ms. Doyle came to the Government of Canada from the British Columbia Assets and Land Corporation, where she was President and CEO. From 1992 to 1999, Ms. Doyle held senior positions in the Government of British Columbia, including Deputy Minister of Environment, Lands and Parks; Small Business, Tourism and Culture; and Housing and Consumer Services, as well as Assistant Deputy Minister of Municipal Affairs. Ms. Doyle holds a Master of Social Work degree in Public Policy and Administration and a Bachelor of Arts degree in Sociology.
Panelist - François Guimont, Deputy Minister/Deputy Receiver General for Canada, Public Works and Government Services Canada
François Guimont was appointed Deputy Minister of Public Works and Government Services in June 2007. As Deputy Minister, Mr. Guimont provides the overall vision and direction for the department, and oversees 12,000 dedicated employees in providing effective and efficient common services to government. Mr. Guimont was previously the President of the Canadian Food Inspection Agency (September 2005-June 2007) and the Associate Deputy Minister at PWGSC (January 2005-September 2005). Over the course of his 25-year career with the federal public service, he has held other executive positions at the Canada Customs and Revenue Agency, Privy Council Office and Environment Canada. Before joining the federal public service, Mr. Guimont worked for the Quebec provincial government as a physical scientist. Mr. Guimont holds a Bachelor's Degree in Biology from the University of Ottawa and two Master of Science Degrees — one in water resources from Université du Québec and another in civil engineering from Université Laval.
Panelist - Nicole Jauvin, President, Canada Public Service Agency
Nicole Jauvin was appointed President of the Canada Public Service Agency on September 5, 2006. As President of the Agency, she acts as the Public Service Chief Human Resource Officer for the Public Service of Canada. This is her third position as deputy minister of a department. Previously, Ms. Jauvin was Deputy Minister of Social Development Canada (SDC) from 2003 to 2006 and Deputy Solicitor General of Canada from 2000 to 2003. A lawyer by training, Ms. Jauvin holds a Licence in Civil Law and a Diploma of graduate studies in Law and is a member of the Québec Bar since 1983. She also holds a B.A. in Communications, and a Diploma in International Cooperation from the University of Ottawa. She has been a federal public servant since 1980, holding various positions in the Department of the Solicitor General and the Privy Council Office, where she was Deputy Clerk and Counsel and also worked in the areas of Machinery of Government, Security and Intelligence, and Senior Personnel. She also served as Vice-chair of the Public Management Committee of the Organisation for the Economic Cooperation and Development (OECD) from 1997 to 2000. She is the current Deputy Minister University Champion for the University of Laval in Quebec, an initiative aimed at strengthening linkages between the Government of Canada and Canadian universities. Ms. Jauvin is married to Mr. William Baker and together they have six children. She speaks French, English and Spanish fluently.
Track Chair - Kristine Stolarik, Visiting Executive - Canada Fellows Program, Public Sector Marketing - Business Solutions Team, TELUS
In 2006, Kristine Stolarik was appointed the Executive Director, Corporate Secretariat which is responsible for corporate planning and reporting functions and performance measurement and reporting. Its responsibilities also include: regulatory, legislative, intergovernmental, cabinet and parliamentary affairs, Access to Information and Privacy (ATIP) team, and the executive correspondence services. Ms. Stolarik began her career with Agriculture and Agri-Food Canada where she held leadership roles in the Access to Information and Privacy Section, Policy Branch as well as various files in the Corporate Service Branch. At CFIA, Ms. Stolarik previously served as Executive Director, Liaison, Preparedness and Policy Coordination for three years. Ms. Stolarik has occupied various other CFIA senior management positions while developing further expertise in legislative and regulatory review, import operations, enforcement and compliance, environment, intergovernmental affairs, security and intelligence, parliamentary affairs and cabinet business, and emergency preparedness & management. She holds a Bachelor's degree in Business Administration and Commerce from the University of Ottawa and has 20 years experience in the federal government. Kristine is currently participating on the Canada Fellows Program where she is on a one year executive interchange with TELUS. In her role as Visiting Executive, she will develop and implement strategic marketing initiatives to support the high performing sales teams, provide strategic advice and guidance on government operations across the various business sectors. Kristine is the project lead to develop and to operationalize a National Public Sector Market Strategy for TELUS.
The closing Day at GTEC will consist almost exclusively of DM-level presentations on Government 2.0 topics. To kick off the day, Treasury Board Policy Advisory Committee (TBPAC) Chair, Wayne Wouters, has agreed to lead a panel on Public Service Renewal and Government 2.0. There will be a "stand-up" continental-style breakfast prior to the Keynote. As part of GTEC's effort to provide concrete example of what leaders are doing to make Government 2.0 a reality, this panel will share perspectives from select TBPAC members on what is happening within the Government of Canada and their own departments.
Speaker - Ian Wilson, Librarian and Archivist of Canada, Library and Archives Canada
Appointed as the Librarian and Archivist of Canada for Library and Archives Canada in 2004, Mr. Ian E. Wilson headed the National Archives of Canada since July 1999. He developed and led jointly, with the former National Librarian Mr. Roch Carrier, the process of creating a new knowledge institution for Canada in the 21st century. Born in Montréal, Quebec in April 1943, Mr. Wilson attended the Collège militaire royal de Saint-Jean and obtained a master's degree from Queen's University in 1974. In 2001, he was awarded an Honorary Doctorate of Letters (D. Litt.) from York University in recognition of his contribution to Canadian archives. In 2002, he became a Member of the Order of Canada. Mr. Wilson has had a distinguished career in several areas, including archival and information management, university teaching and government service. He began his career at Queen's University Archives (1967); later becoming Saskatchewan's Provincial Archivist (1976-86) and Chairman of the Saskatchewan Heritage Advisory Board. He was appointed Archivist of Ontario in 1986, a position he held until 1999. For several years he was also responsible for the Ontario Public Library system. As Librarian and Archivist of Canada, Mr. Wilson serves on the Service Transformation Advisory Committee of the Treasury Board of Canada. He also serves as president of the International Council on Archives until 2010. Mr. Wilson has been involved with the Canadian archival and library communities for over 30 years. He has worked diligently to make archives accessible and interesting to a wide range of audiences. He has helped safeguard the integrity of archival records while at the same time encouraging an active use of them by the public. In addition, he has published extensively on history, archives, heritage, and information management and has lectured both nationally and abroad.
Track Chair - Daniel Larocque, Vice President, Canadian Public Sector, OpenText Corporation
Dan Larocque is Vice-President, Canadian Public Sector for Open Text™ Corporation (NASDAQ: OTEX, TSX: OTC), the largest independent provider of Enterprise Content Management (ECM) software and solutions. Open Text supports approximately 46,000 customers and millions of users in many of the world's largest companies, government agencies and professional service firms. Open Text's Livelink ECM® solutions unite people, processes and information, helping organizations improve productivity, automate processes and manage large volumes of documents, e-mails and other content. Mr. Larocque is currently responsible for managing sales, service and support for the Canadian Public Sector line of business, including Federal, Provincial and local level governments representing all Open Text products and solutions. With 18 years experience managing projects including 15 years within the Canadian Federal Government, and extensive experience implementing Enterprise Content Management solutions, Daniel has a special interest in the challenges facing knowledge workers in their electronic work environment. Mr. Larocque also plays an active role in key Open Text projects such as the partnership between Canadiana.org/Library & Archives Canada/Open Text initiative, "Canada Project"; an initiative to digitalize and distribute Canada's culture and history on line. Before joining Open Text Mr. Larocque was the Director, Business Development & Research for the Canadian Government to manage the promotion and deployment of the Government of Canada's Records, Document and Information Management Solution (RDIMS) and content management business solutions. He provided strong leadership in promoting sound information management practices and had skillfully positioned RDIMS as the foundation for unstructured or document-based information processes.
Library and Archives Canada's role in the world of Web 2.0 is shaped by two key contributions: the creation of international standards and our national and international prominence as a leader in the field of collaborative digitization. Through break-out initiatives like The Canada Project, Library and Archives Canada is moving from being one of the least to one of the most accessible knowledge organizations in Canada, and to being one of the most respected knowledge players on the global stage. Come and find out how The Canada Project will allow Canadians to seize the opportunities of the digital age, compete in the global innovation economy, and harness the unique information potential of the 21st century.
Speaker - Carol Layton, Deputy Minister, Revenue Ontario
Carol Layton was appointed Deputy Minister of the Ministry of Revenue on July 21, 2008. Carol was formerly the Deputy Minister of the former Ministry of Public Infrastructure Renewal (PIR) - a role she assumed on October 24, 2005. Prior to joining PIR, Carol took on a short-term assignment in the Ministry of Finance to lead the initial establishment of Treasury Board Office. Carol's first appointment as Deputy Minister was with the Ministry of Citizenship in 2003. Along with this appointment, she was the Deputy Minister Responsible for Seniors and for Women's Issues. She later established the Results Office in Cabinet Office. This Office provided corporate oversight for the Ontario government in delivering on its key priorities and results, and in public reporting on progress. She also has held senior management positions in Management Board Secretariat and the ministries of Health and Long-Term Care, Finance, and the Attorney General. Carol is a member of the Board of Directors of the Ontario Financing Authority (OFA) and its Audit and H.R. Committees. She serves as a volunteer with the Out-of-the-Cold Program in the west end of Toronto. She is a past president of The Institute of Public Administration of Canada (IPAC) (2006-2007) and remains a member of its International and Endowment Fund Committees as well as the Vanier Medal Nomination Committee. Carol holds an Honours Environmental Studies degree from the University of Waterloo and attended the Queen's University Public Executives Program.
Speaker - William Baker, Commissioner and Chief Executive, Canada Revenue Agency
William V. Baker was appointed Commissioner and Chief Executive Officer of the Canada Revenue Agency on April 2, 2007. As Commissioner and Chief Executive Officer (CEO), Mr. Baker is responsible for daily operations within the Agency. He is charged with maintaining the trust of Canadians in the Agency's integrity and reliability; identifying and securing new business for the Agency; and engaging clients and stakeholders in delivering results by building coalitions. In 1987, Mr. Baker joined Revenue Canada Taxation as Director of Program Evaluation, Internal Audit and Evaluation Directorate, and later held the positions of Director of the Corporate Development Division and of the Administration Consolidation Task Force. Mr. Baker was Director General of the Policy and Intergovernmental Affairs Directorate before becoming the Assistant Deputy Minister of Appeals Branch in 1997 and Assistant Commissioner of Compliance Programs Branch in 1999. In 2003, Mr. Baker joined the Canada Firearms Centre as Commissioner. He was appointed Deputy Commissioner and Chief Operating Officer of the Canada Revenue Agency on May 23, 2006. Mr. Baker earned both a Bachelor of Arts in Political Science and Psychology and a Master of Arts in Public Administration from Carleton University. He and his wife, Nicole, have six children.
The Corporate Tax Administration for Ontario project is a major tax simplification initiative involving the transfer of Ontario's corporation tax administration from the Ontario Ministry of Revenue (OMR) to the Canada Revenue Agency (CRA). This initiative will eliminate duplication and save Ontario businesses up to $100 million a year in compliance costs. Following the signing of an intergovernmental agreement in 2006, the two tax administrations have worked closely together to plan for the transition of services to the CRA. This is a transition that is complex in many ways, involving the movement of employees between organizations, maintenance of service delivery to taxpayers during a phased transition with a period of shared administration, harmonization of tax rules, and the legal requirement to maintain corporation tax records for several years by two different organizations. The project reached a major milestone in April of this year with the transfer of most of the Ministry's functions to the CRA, accompanied by over 300 professional staff. At this stage, the project is on time, on budget, and on target for services delivered on behalf of the province. In this presentation, the Commissioner of the CRA and the Deputy Minister of the OMR will provide their insights into the factors that led to this first transfer of corporate tax administration to the federal government since World War II, along with the challenges for each organization in turning the vision into a reality. They will also discuss some of the innovative aspects of the project that have helped it to achieve the successes to date.
Speaker - Ken McGee, Group Vice President and Gartner Fellow, Gartner
Ken McGee is a vice president and research analyst at Gartner in Stamford, Connecticut. Mr. McGee currently serves as a member of Gartner's Emerging Trends and Technologies group, where he primarily focuses on determining how individuals and organizations can effectively use real-time information to achieve a competitive advantage. He is the author of a book dealing with real-time information titled "Heads Up: How to Anticipate Business Surprises and Seize Opportunities First," published by Harvard Business School Press. Mr. McGee's research also focuses on how IT is leading, or being led by, societal, government, business and economic changes that will bring about fundamental shifts and new opportunities in our business and personal lives. Mr. McGee is also one of only 12 Research Fellows at Gartner. In this role, he is the primary author and project manager responsible for creating "The Gartner Scenario," Gartner's annual report on the current state and future directions of the IT industry. Prior to joining Gartner, Mr. McGee was vice president and director of international telecommunications for Salomon Brothers, based in London. Mr. McGee has also held senior IT management positions at Citicorp and Goldman, Sachs & Co. Mr. McGee earned a bachelor of arts degree from Dowling College, New York, and has done graduate work at Polytechnic University of New York.
Track Chair - Marc Bonin, District Area Manager, Canadian Public Sector, Gartner
Gartner now estimates worldwide IT spending will reach beyond $3.0 Trillion this year. But what is fueling the continued utilization of information technology? What will be the most important trends to evolve in IT during the next few years? As businesses search for new growth opportunities in the future, what imperatives must be completed by IT professionals to assure business success and career security? Will growth be possible as regions of the world face challenging economic times ahead? Key Issues: What economic and business trends will have the greatest influence on IT? What actions must IT leaders complete within the next three years? Which longer-term trends will unfold within the IT industry?
Speaker - Paul Boothe, Sr. Associate Deputry Minister, Industry Canada
Paul Boothe was appointed Senior Associate Deputy Minister of Industry Canada on July 1, 2007. Prior to joining the department, he taught macroeconomics, public economics and international finance at the University of Alberta and was a Fellow of the Institute for Public Economics. His public service experience includes serving as the Associate Deputy Minister and G7 Deputy for Canada with the Department of Finance, as well as the Deputy Minister of Finance and Secretary of Treasury Board for the Government of Saskatchewan. He has published widely on public policy issues and has been a visiting scholar at Queen's University, the University of Tasmania, and the Alberta Treasury. He was a C.D. Howe Institute Fellow-in-Residence and an EnCana Scholar in Public Policy. Paul Boothe received his undergraduate training in economics at the University of Western Ontario and his doctoral degree from the University of British Columbia.
Track Chair - Peter Bruce, Director General & Chief Technology Office, Information Technology Branch , Library and Archives Canada
Kevin d'Entremont was appointed Executive Director of GTEC Week in February 2007, and is the general manager of the Government Technology Exhibition and Conference, as well as the Distinction Awards for Excellence in IT in government. In addition, Kevin chairs the event's national steering committee, and Board of Governors, and acts as a liaison point for international and Canadian governments. His background in conference and exhibition management stretches back to 1994 and the original founders of GTEC, Connelly Business Exhibitions. Over his career, Kevin has held a number of unique positions from being the Personal Assistant to the Prime Minister of Canada to being a Commercial Specialist with the U.S. Embassy in Ottawa to President of a well known Ottawa event production company. His broad experience has fostered many relationships with national and local business associations, with government and with companies of all sizes. In the community, Kevin has been a member of several boards including Citizen Advocacy, CATAAlliance, the Ottawa Human Resources Professionals Association, and Industry Canada's E-Business Opportunities Roundtable.
